Bookkeeping
Resume:
SEMRA THOMPSON
Murfreesboro, TN *****
*****.******@******.***
Professional Summary
Experienced Office Manager and Bookkeeper with 10+ years of expertise in administration, client relations, and financial record keeping. Proven ability to streamline operations, ensure compliance, and enhance organizational efficiency. Adept in QuickBooks, Microsoft Office Suite, and client service management. Recognized for strong interpersonal communication, attention to detail, and commitment to supporting business goals.
Work Experience
Bookkeeper/Client Relationship Manager
Pillar Financial Group-Vancouver, WA
March 2017 to July 2020
• Managed daily operations for a financial planning office, supporting the lead advisor with client service, scheduling, and compliance.
• Handled bookkeeping: processed expenses, reconciled bank statements, and prepared tax filings in QuickBooks.
• Coordinated client communications, including email, correspondence, events, and holiday outreach.
• Oversaw application processing, documentation, and compliance follow-up with clients, underwriting, and financial institutions.
Office Manager/Bookkeeper
QUALITY GATES AND OPENERS, INC.-Southport, FL
August 2011 to February 2014
• Directed office operations: vendor relations, supply management, invoicing, and customer communications.
• Managed accounts payable/receivable, reconciliations, and financial reporting in QuickBooks Pro.
• Established efficient workflow processes, improving productivity across departments.
• Provided clerical and administrative support: document management, correspondence, and customer service.
Quality Assurance Analyst
NEXTEL PARTNERS INC-Panama City, FL
October 2003 to December 2007
• Monitored customer service calls and system usage for quality and compliance.
• Produced performance reports and coached representatives to improve service and efficiency.
• Supported implementation of data integrity, compliance, and security protocols. Customer Service Representative
NEXTEL PARTNERS INC-Panama City Beach, FL
June 2001 to October 2003• Delivered front-line customer support: billing, technical troubleshooting, and product education.
• Processed payments, resolved disputes, and escalated issues for timely resolution.
• Promoted to Quality Assurance Analyst for excellence in service and communication. Skills
• Accounting & Bookkeeping: QuickBooks (Online & Pro), Payroll, Bank Reconciliation, AP/AR,Budgeting
• Administrative & Office Management: Calendar & Email Management, Document Control, Event Planning, Vendor Relations
• Technology: Microsoft 365 (Excel, Word, Outlook, Teams, PowerPoint), Google Workspace, CRM systems, DocuSign, Zoom
• Professional Strengths: Client Relations, Communication, Leadership, Quality Assurance, Process Improvement
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