Office Manager Customer Service
Resume:
PAULA M. MURPHY
Lexington, KY
Email: *********@*****.***
Work History
Nov 2018 - Present Accountant Office Manager
LexTax CPA
Tax Preparation and Bookkeeping
Provide customer service tax payers, individual and business.
Filing (setup)
Schedule appointments
Answer phones;
June 2016 - Dec 2018 Service Representative I
Tower Hill Insurance/Bluegrass Insurance Management, Lexington, KY
Provide customer service to policy holders, contractors, attorneys and Public Adjusters;
Answer phones;
FNOL services (First Notice of loss); and
Policy changes and maintenance for Policy Holders
Sept 2015 - Jan 2016 Family Service Support Spec I
CHFS/DCBS Harrison County, Cynthiana, KY
Interview clients for basic public assistance, gathers, completed and reviews required documentation to make eligibility determinations;
Complete applications for Medical coverage through KY Connect through dashboard.
Participates in formal and on the Job Training and Observing other tenure staff;
Tracks processing deadlines for timely case activity and case hearings;
Works to identify resources and make appropriate referrals;
Nov 2011 - Oct 2018 Accountant
LexTax CPA
Tax Preparation and Bookkeeping (Part-time)
Feb 2011 – Aug 2015 Administrative Assistant
Community Action Council, Lexington, KY
Office Manager to the South Lexington Office.
Manage and maintain personnel documents for office staff
Setup training schedule for the staff;
Processed and prepared intakes and needs assessment of participants and referrals for assistance
Collect and review timesheets for payroll submission
Maintain and manage all participant files for all programs
Prepare monthly operations report for Director and monitor programs outcomes per monthly reviews.
Supervisor to 5 volunteers
Ordering office supplies, filing, phone coverage and other duties as assigned.
VITA (Tax preparation)
Jan 2007 – Sept 2010 Transaction Processor Team Lead
Affiliated Computer Services (A Xerox Corporation) Lexington, KY
Supervisor and trainer for the Key From Paper (KFP) Group, 5 employees.
Maintained and monitored payroll, attendance and the attendance tracker
Created desk manuals for Data Entry to key various claim products (Medical, Dental and ECHS Forms)
Trained and organized the KFP data entry in three locations: Lexington, KY; San Antonio, TX and El Paso, TX.
Production Control for KFP departments and distributed work to data entry daily
Setup employees data entry ID codes and login
Production Control for KFP and distribution of work assignments to employees daily.
Jun 2006 – Nov 2009 Office Manager/Co-owner
My Tomorrow, Inc. Lexington, KY
Setup and maintained office for non-profit organization.
Intake and Process Liaison for clients referred to Organization through various programs.
Compiled and maintained budget yearly
Scheduled workshops; counseling sessions; interviews and employment searches for clients
Prepared, compiled and distributed materials to the Board for Board of Directors meeting
Other duties as required
Jun 2004 – Jan 2006 Secretary I
University of Kentucky Alumni Association Lexington, KY
Assistant to the Accounting Manager and Administrative Secretary
Accounts Payables & Receivables
Daily deposits and monthly reconciliations
Backup Receptionist
Scheduled reservations and setups for Banquets, Award Dinners & Board of Directors Meetings
Attended and monitored Board Meetings
Assisted with Ticket Distributions
Mail and Merged letters to Board Members updates; Monthly schedules of activities and other duties as required.
Aug 2003 – May 2004 Library Aide Clark County Board of Education/ Clark Middle School
Setup computers for class use
Check library books in and out per student or teachers choice
Restocked books to shelves
Assisted students in class assignment researches and on computers
June, 1996 – July 2003 Payroll/Benefits Coordinator Cambridge Place Rehabilitation Center, Lexington, KY
Responds to inquiries related to employee benefit issues. Records, researches and resolves inquiries relating to enrollment and eligibility with carriers, facilities, or vendors.
Identifies plan or administrative changes or clarifications that will reduce issues.
Participates in development of training materials and employee communication materials.
Identifies process improvements and develops procedures to implement.
Participates in and coordinates program implementations and enhancements.
Recruitment and HR person in applicant sourcing, background checks and on-boarding. Home Health or hospital setting experience
knowledge of federal and Kentucky employment laws and regulations
Strong skills in verbal and written communication, conflict resolution, data analysis, time management, and administrative process
Strong skills in HR Information System and Microsoft Office Suite
March 1993 – October 1995 Secretary II Serv-Air, Inc d/b/a Raytheon LLC, Lexington, KY
Administrative Assistant to the Colonel in the Engineering Department; responsibilities included but was not limited to compiling monthly reports to give detailed accountability to the Project Manager for projects assigned and to the Plant Manager and other dignitaries. Supervised 6 clerks in 4 locations for the Engineering Program (Airport Lexington, Avon-Richmond and Lexington & Pensacola, Florida). Trained and assigned training needs to all employees; payroll and attendance reporting to business office; Scheduled travel arrangements, meetings and conferences for all employees and outside visitors; Handled all calendars and scheduling of Engineering Manager. Maintained office supplies and coverage for all Engineering Department and their units.
March 1991 – June 1993 Human Resources Specialist Sentinel Medical Review, Louisville, KY
Liaison and provided support for various Human Resource employee programs within the organization. Troubleshoot telephone and voice mail system; handled minor repairs; and coordinated repairs with technicians when required. Provided training for new and current employees on communication systems, licensing and renewal. Supervisor to receptionist, delegated projects as appropriate an ensure coverage of switchboard in receptionist absences. Overseen special events for staff by coordinating committees and schedules and by staying within budget.
Calculates and provides staff with annual fringe benefit allowance; reviews enrollment forms for accuracy and coordinates enrollment with third-party administrators; ensures compliance with COBRA guidelines by preparing letters and other paperwork; receives and records COBRA insurance premium payments; Coordinates health, life and disability insurance enrollments and communicates with service providers concerning routine administration of programs.
Maintains personnel files in compliance with applicable legal requirements; keeps employee records up-to-date by processing employee status changes in timely fashion; maintains listing of approved foundation positions along with assigned salary grade levels; processed personnel action forms and ensures proper approvals; disseminates approved forms; maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances; prepares paperwork required to place employees payroll and establishes personnel files. Assists in hiring process by coordinating job posting on the website, newspapers, reviewing resumes and performing telephone interviews and reference checks; maintains the employee handbook with updated resolutions and other pertinent information as needed.
1979 – 1989 Kentucky State Government, Frankfort, KY 40601
1979 to 1981 Division of Child Support Enforcement
Branch Managers Secretary
1981 to 1983 Kentucky State University – Security
Administrative Assistant 1
1983 to 1984 Kentucky State University – Computer Science Department
Secretary II
1985 to 1986 Department of Transportation
Contract Procurement – (1 year)
Secretary Chief
1986 to 1988 Office of Minority Affairs
Executive Secretary Principal (Non-Merit Position)
1988 to 1989 Natural Resources Division
Secretary Chief Legal
EDUCATION
April 2011 – Present Ashford University, Online Clintonville, Iowa
Major: Bachelor of Art / Social Work
G.P.A – 3.81 completed: 88.0 credit hours
Jan 2009 – March 2011 University of Phoenix Online, Phoenix, AZ
Major: Bachelor of Art in Human Services
G.P.A. – 2.86 completed 56.0 credit hours
Aug 2001 – May 2003 National College of Business & Technology
Richmond, KY
Major: Pharmacy Technician
Graduated: May, 2003 / Diploma
MEMBERSHIPS:
Notary Public since 1995
National Association of Professional Women 2014
SOFTWARE/SYSTEM SKILLS
Microsoft Windows 7
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Lotus Notes
IRIS Data Base
QuickBooks Pro
Quicken
Lotus Notes
Job scope
Harvard Graphics
Peachtree Accounting
Kronos Accounting
Lawson Accounting
DRAKE Software
University of Kentucky SIS
Tax preparation (Professional) 32 years experience
REFERENCES
Jeff Crump, Manager – ACS/Aetna KFP & Data Entry 859-***-****
Emmett Burnam, Director of Recruiting, Univ. of KY 859-***-****
Yvette M Smith, Director of Finance, 502-***-**** or 502-***-****
Rhonda Williams, Center Manager for Community Action Council 859-***-****
Charles Stamper, CPA LexTax LLC 859-***-****
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