Security Analyst Customer Support

********@*****.*** 770-***-**** www.linkedin.com/in/grigoriy-meshman/

SECURITY ANALYST

Decisive leader igniting high-performance teams and transforming organizations

Innovative and highly qualified Security Analyst with experience in aligning organizational objectives and requirements with security and compliance standards. Proven history of implementing risk management programs that allow businesses to discern risk and make data-based decisions. Subject Matter Expert in escalation management, AIX, security compliance, and resolving complex technical issues. Adept at motivating teams. Innate ability to identify all viable options and effectively communicate strategy, risks, issues, and benefits to key stakeholders. Distinguished by a career based on service, quality, and uncompromising ethics. Bilingual in English and Russian.

Signature Competencies:

AIX Technical Specialist Cross-Matrix Leadership Security Specialist Customer Support Management Risk Assessment & Risk Mediation Program Management IT Security Root Cause Analysis Microsoft Defender Security Policy Development Customer Trust Business Continuity Project Management Continuous Process Improvement Cybereason Training Intrusion Detection and Prevention Systems Network Monitoring Incident Response and Handling Malware Analysis Cloud Security (Azure)

April, 2024 - Current – Online classes for the professional development – Splunk, Microsoft Defender, courses for obtaining CompTIA Security+ certificate.

IBM Atlanta, GA & Raleigh, NC November, 1997 – April, 2024

MDR & QRadar Support; Global Threat Analysis SOC, IBM Security Services Atlanta, GA, May, 2023 – April, 2024

Support and maintain Carbon Black Cloud Enterprise EDR, Microsoft Defender for Endpoint, CrowdStrike Falcon, Cybereason Console and IBM Qradar. Performed root cause analysis on security incidents and issues, and remediated security vulnerabilities.

Key Highlights:

Quickly self-taught on new supporting platforms such as, Carbon Black, Crowdstrike, Cybereason, Microsoft Defender, IBM Qradar, thereby able to support all new platforms.

Streamlined tracking procedure on time spent with customer from daily to a weekly process, reducing processing time from 60-minutes to less than 15 minutes.

Sr. Escalation Engineer; Global Threat Analysis SOC, IBM Security Services Atlanta, GA, October, 2016 – May, 2023

Promoted to monitor and analyze security logs and high-severity customer escalation events. I was responsible for the implementation, maintenance, and integration of client firewalls/intrusion detection system. Managed Proventia and Cisco Intrusion detection systems. Created policy and maintenance processes in Proventia, Cisco IDS, McAfee Intrushield, HP TippingPoint, Juniper IDP, Fortinet Fortigate. Trained and mentored new hires.

Key Highlights:

Successfully moved 100% of IBM Customers to Cisco IPS and McAfee Intrushield, by establishing plan as the GX and XGS primary point of contact.

Partnered with Version Management team to ensure firmware versions of all products supported all customers resulting in 97% being updated.

Reduced false positives by monitoring remediation of security vulnerabilities and compliance issues, through root cause analysis of security incidents, and tuning Intrusion Prevention Policy.

Security Analyst; Global Threat Analysis SOC, IBM Security Services Atlanta, GA, October, 2007 – October, 2016

Recruited to perform troubleshooting and analysis of network issues and hardware issues caused by Layer 2 to Layer 7 remotely or on-site with firewalls and intrusion detection systems. Performed analysis of intrusion detection events with tools such as VirusTotal/Qradar and escalate high severity threats to clients for remediation. Conducted Security Incident Triage and Escalation.

Key Highlights:

Took initiative and wrote a class instructing on how to handle policy change requests for customers regarding the new platform, resulting in becoming a Standard Operating Procedures and remains in use today.

EARLIER ROLES At IBM:

CUSTOMER SUPPORT ANALYST – E-BUSINESS OPERATIONS Raleigh, NC October, 2001 – October, 2007

Gave Level 2 System Administration support to an environment utilizing AIX, Sun Solaris, and Windows NT.

Served as Team Lead backup and trained new hires, as well as provided on-site support for e-business servers.

CLASS LAB TECHNICAL SUPPORT/IMAGE DEVELOPER/TESTER – IBM EDUCATION Atlanta, GA September, 1998 – August, 2001

Built, tested, and implemented supporting classes for new hires and customers.

Trained new interns/co-ops and provided phone support for IBM instructors.

TECHNICAL SUPPORT – K-12 BUSINESS SHOWS Atlanta, GA November, 1997 – September, 1998

Provided technical support for K-12 business shows which included uploading software for presentations.

AIX (26 years) Sun (26 years) Windows (26 years) Linux (26 years) Lotus Notes (26 years) Microsoft Office (26 years) Oracle (16 years) HTML (16 years) JavaScript (16 years) SQL (16 years) Ghost (16 years) IBM SiteProtector (16 years) Checkpoint (16 years) Cisco IDS (16 years) McAfee IntruShield (15 years) IBM QRadar (6 years) Carbon Black Cloud Enterprise EDR (2 years) Microsoft Defender for Endpoint (2 years) CrowdStrike Falcon (2 years) Cybereason Console (2 years) Fortinet Fortigate (6 years) Splunk (2 years) IDS/IPS Maintenance and Support (16 years) Network Monitoring (16 years) Incident Response and Handling (16 years) Qualys (2 years) Wireshark (16 years) Log Analysis and Correlation (16 years) tcpdump (16 years) Security Incident Triage and Escalation (16 years) Cloud Security (Azure) (2 years)

GEORGIA STATE UNIVERSITY Atlanta, GA

Bachelor of Business Administration in Computer Science – Mathematics - August, 2001

GRIGORIY MESHMAN

PROFESSIONAL EXPERIENCE

TECHNICAL SKILLS

EDUCATION

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