Quality Control Care Specialist
Resume:
LINDSEY HILLIARD
Springfield, MO *****
*****************@*****.***
Professional Summary
Skiils
Management
Trained and mentored new employees to enhance their overall skill set for each job. Planned daily tasks based on an associate's best skills to ensure all jobs are completed effectively and on time. Sales
Thorough understanding of products, features, and benefits allows me to offer expert advice and guidance to customers.
Communication
Strong communication skills encompass effective verbal and written expression, active listening, and empathy.
Time Management
Proficient in organizing tasks, setting priorities, and efficiently managing my crews' time to meet deadlines.
Work Experience
Lead Host
Billy Gail’s-Ozark, MO
September 2024 to Present
I greet customers at entry and exit, seat them quickly, and provide wait times during peak hours. I answer phone calls and manage to-go orders via phone or apps like DoorDash and UberEATS. I ensure cleanliness in the lobby and bathrooms, restocking supplies as needed. Additionally, I maintain sanitized menus and ensure kids' menus are stocked with crayons.
Lead Plant Care Specialist
DH Systems & Testing-Boone, CO
January 2022 to December 2024
Managed all plant life stages to ensure optimal health. Assisted with propagation by growing plants from seeds and cuttings, boosting sales and garden replenishments. Led tours for visitors, sharing insights on plant care and conservation. Participated in garden redesigns, selecting plants based on climate and aesthetics. Worked with team to diagnose and treat plant diseases and pests, maintaining garden vitality. Lead Lab Tech
Heartland Industries-Rye, CO
January 2020 to December 2022
I prepared the workstation at the start of each shift, conducted product making, testing, and quality control. My responsibilities included food preparation and sanitation, and I am SERV Safe certified. I ensured that each crew member was assigned to a station that optimized workflow and maintained smooth and efficient processes to maximize our product output. Member Service Representative
MAC Federal Credit Union-Fairbanks, AK
2018 to 2020
• Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner
• Maintained accurate member records and updated information as needed
• Assisted members with account transactions, including deposits, withdrawals, and transfers
• Resolved member complaints effectively by actively listening, empathizing, and finding appropriate solutions
• Processed loan applications for members, ensuring all required documentation was complete
• Collaborated with other departments to resolve complex member issues or requests
• Educated members on online banking platforms and assisted with setting up accounts for digital access Education
High School Diploma
Cañon City High School
Criminal Justice
Purdue University Global
Skills
• Host/Hostess
• Gardening
• Project Management
• Quality Control
• Growing Experience
• Maintenance
• Plant Management
• Horticulture
Certifications and Licenses
ServSafe
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