Front Desk Medical Records

AMY ASCENCIO

201-***-**** ● **************@*******.*** ● Indianapolis, Indiana 46219

EXPERIENCE

CPC coding Expert IU Health, Indianapolis, Indiana SEP '21 - PRESENT

● Demonstrated expertise in resolving coding issues and responding to inquiries from healthcare providers.

● Queried provider regarding missing, unclear, or conflicting health record documentation using approved templates.

● Reviewed medical records to assign codes according to classification system.

● Resolved medical coding edits or billing item rejects in relation to code assignment.

● Prepared and submitted claims to insurance companies and governmental agencies. Evaluated documentation to complete diagnosis coding and meet specificity requirements, supporting clinical indicators.

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Resolved and clarified codes and diagnoses with conflicting, missing and unclear information by consulting with doctors and others and by participating in coding team's regular meetings.

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Used ICD-10-CM and CPT coding to complete Hematology, Oncology, Urology, Gastroenterology, Primary care department charges.

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● Attention to detail, medical terminology, knowledge of coding systems, analytical skills.

● Knowledge of insurance policies and time management.

● Ability to level and abstract documentation for E&M level (outpatient/ ED/Inpatient) Patient Service Specialist IU Health Physicians, Indianapolis, Indiana AUG '19 - SEP '21

● Multi tasking front desk duties

● Performed exceptional care service to all patients, staff and clients

● Comforted patients by anticipating anxieties and thoroughly answering patient questions

● Obtained signatures for financial responsibility and treatment procedures from patients or guardians.

● Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone.

● Counseled and assisted patients with application processes for available financial assistance programs.

● Communicated with third party payors to obtain insurance benefits and authorizations.

● Preserved patient accounts by obtaining and updating personal and financial information.

● Protected patients' rights by maintaining confidentiality of personal and financial information.

● Resolved patient billing issues and collected payments. Collected and reported data on topics, such as patient encounters and inter-institutional problems, made recommendations for change when appropriate.

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Front Desk/ Call Center Schiller Law Offices, Carmel, Indiana JAN '17 - AUG '17

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

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Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

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● Transmit information or documents to customers, using computer, mail, or facsimile machine.

● Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

● Schedule appointments and maintain and update appointment calendars. Front Desk/Recepcionist Passaic Vision Center LLC, Passaic, NJ JUL '12 - JAN '14

● Conduct visual field tests to measure field of vision.

● Operate ophthalmic equipment, such as autorefractors, phoropters, tomographs, or retinoscopes.

● Adjust or make minor repairs to spectacles or eyeglasses.

● Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

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● Complete insurance or other claim forms.

Front Desk/Recepcionist Passaic Vision Center LLC, Passaic, NJ JUL '12 - JAN '14

Recepcionist/Sales Oaxaca Mexican Products, Passaic, NJ SEP '11 - JUN '12

Patient Services Representative Shadeland Family Medicine, Indianapolis, Indiana SEP '17 - PRESENT

● Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. EDUCATION

Berkeley College, Woodland Park, NJ

Relevant Coursework

SEP '16

Associate in Science (A.S.) in Applied Science

Medical coding Medical billing and Insurance

Colegio de Educacion Profesional del Estado de Puebla, Chietla, Puebla JUL '10

High School Diploma

SKILLS

Microsoft PowerPoint Microsoft Excel Microsoft Word Med iSOFT Advance Current Procedural Terminology (CPT)

International Classification of Diseases, Tenth Revision, Clinical Modification Epic Cerner CERTIFICATIONS

01858968

CERTIFICACTIONS

Certified Billing and Coding Specialist (CBCS) W2W7JP8i AAPC PROFESSIONAL CODER CPC

01858968

CLINICAL ROTATION

Internship: 123 hours hands-on medical and billing practice experienceIntegrated Medical Services/ Jose Sanchez- Pena pulmonologist/Cardiologist Paterson NJ Jul-Sep 2016 BILINGUAL

Proficient in English and Spanish

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