Vice President N A
Resume:
P R O F E S S I O N A L
E X P E R I E N C E
PUERTO RICAN ACTION BOARD ( PRAB)
CHIEF PROGRAM OFFICER ( JAN 2024 – JUN 2025 )
INTERIM CHIEF EXECUTIVE OFFICER ( DEC 2024 – MAY 2025 ) EDEN II PROGRAMS
DIRECTOR OF RESIDENTIAL SERVICES ( 2021 – 2024 )
C O N T A C T
************@*****.***
WOODBRIDGE, NJ 07095
COALITION FOR HISPANIC FAMILY SERVICES
DIRECTOR OF THERAPEUTIC FOSTER CARE ( 2020 – 2021 ) CAYUGA CENTERS
VICE PRESIDENT OF INTER-AGENCY COORDINATION ( 2019) VICE PRESIDENT OF ACS PROGRAMS ( 2018 – 2019)
NYC ADMINISTRATION FOR CHILDREN’ S SERVICES
ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES ( 2016 – 2018 )
INWOOD HOUSE/ THE CHILDREN’ S VILLAGE
DIRECTOR OF QUALITY IMPROVEMENT ( 2010 – 2016 )
E D U C A T I O N
2019
NYU SILBERMAN SCHOOL OF SOCIAL WORK
Post Master Certificate - Executive Nonprofit Leadership 2000-2001
METROPOLITAN COLLEGE OF NEW YORK
Mater of Public Administration
1998-2000
AUDREY COHEN COLLEGE
Bachelor of Professional Studies in Human Services S U M M A R Y
Visionary and results-driven executive with over
20 years of transformational leadership
experience across nonprofit and human services
sectors. Proven track record of developing and
executing high-impact strategies that drive
organizational growth, operational excellence, and programmatic success. Adept at managing
multimillion-dollar budgets, overseeing diverse
teams, and forging strategic partnerships to
amplify mission-driven outcomes. A dynamic
leader with expertise in scaling operations,
fostering innovation, and ensuring compliance with regulatory standards.
N O T A B L E
A C H I E V E M E N T S
Increased organizational compliance with
government contracts and developed internal
quality assurance systems.
Secured a $400K DOJ grant to expand culturally
relevant mental health services.
Drove 30% growth in program impact through
strategic expansion.
Optimized a $12M budget and achieved a 15%
cost reduction.
Improved staff retention by 25% through
leadership development initiatives.
Achieved perfect audit scores through regulatory
compliance across multiple organizations.
N A K I A M A R S H A L L, M . P . A
N O N P R O F I T E X E C U T I V E L E A D E R
P R O F E S S I O N A L E X P E R I E N C E
INTERIM EXECUTIVE DIRECTOR
PUERTO RICAN ACTION BOARD ( PRAB)
DECEMBER 2024 - MAY 2025
Provides visionary leadership and strategic direction to the organization, ensuring the fulfillment of its mission to serve the diverse communities of Middlesex County, New Jersey. Oversee all aspects of organizational operations, including program development, financial management, fundraising, community partnerships, and staff leadership. Work closely with the Board of Trustees, managing stakeholder relationships, ensuring compliance with funding requirements, and driving initiatives that promote PRAB’s long-term sustainability and community impact.
Leadership & Vision: Provided strategic leadership to advance the organization’s mission and goals. Work with the Board of Directors to establish and implement the organization’s vision and long-term strategy. Operational Management: Oversaw day-to-day operations, including program management, human resources, and financial management. Ensure that the organization’s programs and services meet the needs of the community.
Fundraising & Development: Led and supported fundraising efforts, including donor relations, grant writing, and events. Develop and implement strategies to secure diversified funding streams and sustainable revenue.
Financial Oversight: Managed the organization’s finances, including budgeting, financial reporting, and ensuring compliance with all legal and regulatory requirements. Board Relations: Collaborated with the Board of Directors to develop and implement governance policies, strategic plans, and organizational priorities. Keep the Board informed of the organization’s operations and financial status.
Community Engagement: Served as the primary spokesperson for the organization. Build and maintain relationships with key stakeholders, including donors, partners, community leaders, and government agencies.
Team Leadership: Led, inspired, and managed staff, ensuring a positive and productive work environment. Supported staff development and retention, and promoted a culture of diversity, equity, and inclusion. Strategic Planning: Worked with the Board and staff to develop and implement a comprehensive strategic plan. Monitor progress and adjust strategies as needed to achieve organizational goals. N A K I A M A R S H A L L, M . P . A
N O N P R O F I T E X E C U T I V E L E A D E R
CHI EF PROGRAM OFF I CER
PUERTO R I CAN ACT I ON BOARD ( PRAB)
JANUARY 2024 – JULY 2025
Governs the strategic direction and operational management of programs aligned with the organization’s mission, driving impactful initiatives that enhance community well-being. Cultivate partnerships and leveraged resources to ensure sustainable growth and program effectiveness. Strategic Program Leadership: Developed and executed comprehensive program strategies that align with the organization’s mission, driving significant community impact and operational efficiency. Long-Term Planning Architect: Engineered long-term and short-term program plans, establishing clear priorities and performance targets that propel organizational success. Cross-Functional Collaboration: Collaborated closely with executive leadership and Board of Trustees to integrate programmatic efforts within the overall organizational strategy, enhancing alignment and effectiveness. Program Design and Oversight: Orchestrated the design, implementation, and evaluation of all programs and services, ensuring they are evidence-based and uphold the highest standards of quality and effectiveness. Performance Monitoring: Utilized data analytics and stakeholder feedback to monitor program performance, continuously driving strategic improvements and innovation. Team Development and Leadership: Supervised and mentored program directors and managers, fostering a culture of collaboration, accountability, and professional growth. Financial Stewardship: Developed and managed 12 million-dollar operational budget ensuring alignment with organizational financial goals and sustainability. Grant Management: Oversaw grant proposals and funding applications, securing vital resources for program initiatives that enhance community support services. Stakeholder Engagement: Cultivated and maintain strong relationships with key stakeholders, including funders, community partners, and government agencies, to amplify program impact and visibility. Public Representation: Represented the organization at public events, conferences, and meetings, promoting program achievements and advocating for community needs. Regulatory Compliance Management: Ensured all programs comply with relevant legal, regulatory, and accreditation standards, maintaining organizational integrity and accountability. Risk Assessment and Mitigation: Identified and mitigated program-related risks, implementing policies and procedures to safeguard the organization and its beneficiaries. Communication Strategy Development: Developed and implemented effective communication strategies to articulate program successes and updates to stakeholders. Reporting and Analysis: Prepared and presented regular reports on program performance, challenges, and growth opportunities for the executive team and board of directors. Innovation and Capacity Building: Continuously monitored industry trends and best practices to pinpoint opportunities for innovation and program expansion, ensuring the organization effectively addresses evolving community needs.
Organizational Capacity Enhancement: Led initiatives to build organizational capacity, focusing on staff training, technology enhancements, and process improvements. DIRECTOR OF RESIDENTIAL SERVICES
EDEN I I PROGRAMS
( 2021 - 2024 )
Steered the operational excellence of seven adult residential facilities, ensuring compliance with all regulatory standards while enhancing the quality of care for individuals with developmental disabilities. Fostered a culture of continuous improvement and staff empowerment, driving initiatives that exponentially enhanced service delivery.
Operational Oversight: Directed the daily operations of six residential facilities, ensuring adherence to all governing body regulations for Intermediate Care Facilities (ICF) and Individual Residential Alternatives (IRA). Quality Assurance Leadership: Championed quality assurance initiatives, leading comprehensive assessments and improvements to enhance service standards and resident satisfaction. Regulatory Compliance Management: Managed all aspects of regulatory visits from the Office for People with Developmental Disabilities (OPWDD), ensuring compliance and promptly addressing any follow-up requirements. Internal Review Committee Member: Actively participated in the Internal Review Committee (IRC), contributing to strategic discussions and improvements in service delivery and compliance practices. Process Improvement: Demonstrated transformative leadership by streamlining work processes and collaborating with team members and frontline managers to implement effective solutions. Staffing Optimization: Ensured optimal staffing levels aligned with the needs of residents, maintaining a high standard of care and operational efficiency.
Professional Development Advocate: Facilitated training programs and in-service opportunities for staff, enhancing competency and fostering a culture of continuous learning. Financial Oversight: Monitored program expenditures, rigorously ensuring adherence to budgetary projections and fiscal responsibility.
Crisis Management: Responded effectively to emergencies, providing critical guidance and support to staff to ensure the safety and well-being of residents.
Incident Analysis: Conducted thorough reviews and analyses of occurrence reports, implementing strategies to mitigate risks and enhance operational safety.
Collaborative Engagement: Participated in monthly, quarterly, and annual interdisciplinary team meetings, fostering collaboration and communication across departments. Performance Evaluation: Evaluated staff performance, setting clear goals for continuous improvement and professional growth.
Regulatory Adherence: Ensured strict compliance with OPWDD and Department of Health regulations, upholding Eden II's policies and procedures.
Creative Problem Solving: Implemented innovative solutions while adhering to oversight authority regulations, driving improvements in service delivery.
Annual Compliance Tasks: Oversaw completion of annual tasks, including staff training, budget management, performance appraisals, and audit readiness.
Cross-Department Collaboration: Fostered cooperative relationships with departments such as QA, Finance, HR, and Training to enhance operational efficiency.
Ad Hoc Responsibilities: Handled additional duties as assigned by the Associate Executive Director of NYC OPWDD Services, demonstrating flexibility and commitment to organizational success. DIRECTOR OF THERAPUETIC FAMILY FOSTER CARE
COALITION FOR HISPANIC FAMILIES
2020 - 2021
Directed the daily operations of the Therapeutic Foster Care Department, ensuring the delivery of high-quality care and compliance with all relevant regulations. Led a team of professionals dedicated to fostering the well- being of children and youth in therapeutic care, driving operational excellence, and improving outcomes. Operational Leadership: Oversaw the daily operations of the Therapeutic Foster Care Department, managing a team of 15 employees and providing care for up to 48 children and youth. Team Supervision and Development: Provided direct oversight, supervision, and continuous training to middle managers, ensuring they effectively fulfilled their responsibilities and promoted a high standard of care. Regulatory Compliance: Ensured the department adhered to State, City, and organizational policies and procedures, maintaining full compliance with all regulations. Collaborative Performance Analysis: Partnered with NYC Administration for Children's Services (ACS) to analyze performance data related to safety, permanence, and well-being and implement data-driven improvements. Timely Recommendation Implementation: Ensured the prompt execution of clinical, academic, and other recommendations, aligning with best practices to support child development and care. Service Delivery Accountability: Monitored Case Planners' service delivery, ensuring compliance with ACS and the New York State Office of Children and Family Services (OCFS) standards. Documentation and Reporting: Ensured agency accountability through meticulous documentation, including progress notes and FASPs, aligning with regulatory standards. Team Facilitation: Facilitated bi-weekly Treatment Team Meetings (TTM) to discuss care strategies, enhance communication, and improve outcomes for children.
Talent Acquisition and Onboarding: Oversaw the recruitment, hiring, and onboarding processes for new employees, ensuring a well-trained and capable workforce. Senior Leadership Engagement: Participated in Senior Director’s Committee Meetings, contributing to strategic decision-making and leadership initiatives.
Financial Oversight: Conducted monthly fiscal and budget analysis with the Executive Director, ensuring responsible financial management and resource allocation. VICE PRESIDENT OF INTER- AGENCY
CAYUGA CENTERS
2019
Acted as a key liaison between the Office of Refugee Resettlement (ORR) and the Unaccompanied Children’s
(UC) program, ensuring regulatory compliance while enhancing departmental efficacy. Chaired critical committees, managed incident reviews, and improved business functions through data-driven insights and collaboration with quality assurance teams.
Regulatory Compliance Leadership: Served as the primary liaison between ORR and the UC program, ensuring strict adherence to regulatory standards, particularly in documenting Serious Reportable Incidents (SIRs). Business Process Improvement: Developed and implemented internal processes that enhanced departmental efficacy and effectiveness, driving operational improvements. Information Management and Reporting: Acted as a resource for gathering and disseminating pertinent information to the governing body, agency leadership, and stakeholders, ensuring transparent and effective communication.
Incident Review Committee Leadership: Chaired the Incident Review Committee (IRC), coordinating responses and follow-up actions for incidents to ensure compliance and accountability. Training and Sup port Facilitation: Ensured all staff had access to necessary training options and support services, enhancing staff preparedness and operational success. Collaboration with Continuous Quality Improvement (CQI): Worked alongside CQI teams to ensure the accuracy and integrity of data collection, leading to improved program outcomes. Data Presentation and Leadership Reporting: Compiled and presented data for the Board of Directors, Executive Leadership, and internal meetings, providing critical insights to guide decision-making. PROFESSIONAL EXPERIENCE
VICE PRESIDENT OF ACS PROGRAMS
CAYUGA CENTERS
2018 - 2019
Led the strategic direction and operations for key divisions, including Treatment Family Foster Care, Family Foster Care, Intake, Home finding, and Aftercare for NYC Programs. Ensured program compliance, optimized operational practices, and fostered a supportive and high-performing workforce. Program Oversight: Directed the operations of multiple divisions, ensuring adherence to funding source requirements and agency policies for Treatment Family Foster Care, Family Foster Care, Intake, Homefinding, and Aftercare.
Policy Development and Implementation: Assessed, developed, and implemented policies to enhance program practices, ensuring alignment with best practices and external/internal outcome expectations. Quality Assurance Collaboration: Partnered with Quality Assurance teams to ensure program practices met or exceeded external and internal expectations, continuously improving service delivery. Outcome Optimization: Adapted operational practices to ensure program outcomes were achieved and aligned with best practices, maintaining the highest standards of care. Agency Representation: Served as the agency’s representative for local, state, and federal foster care matters, building trust and ensuring communication with key stakeholders. Workforce Development: Spearheaded staff recruitment, training, and development efforts, building a diverse, talented, and committed workforce to support foster care programs. Foster Parent Recruitment and Development: Collaborated with the Foster Parent Recruitment, Development & Support department to enhance the recruitment and development of a diverse group of foster parents. Leadership and Team Sup port: Coached and mentored staff, fostering a culture of trust, support, and professional growth within the team.
Performance Evaluation: Conducted thorough evaluations of staff performance, identifying strengths and areas for development to ensure continuous improvement.
Child Welfare Improvement: Delivered targeted technical assistance to foster care agencies, resulting in improved child welfare practices and enhanced safety, well-being, and permanency outcomes for children in care. Program Supervision: Directed the QualityManagement Program for Bridges to Health (B2H) and supervised multiple teams, including the QI Support Services Manager for Residential Programs and the Data Management & Records Coordinator
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