Service Representative Customer Care

MIKAELA rILEY

**** ******* ****** **. · 619-***-****

**********@*****.***

Detail-oriented Customer Care Service Representative with 2+ years of hands-on experience in quick response, inbound/outbound calls, quick learning ability, retrieval and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem solving skills and the ability to prioritize work, multitask, and manage time efficiently.

Experience

Jan 2021-Aug 2023

CSR tier 2, ttec

• Implemented strategies to streamline appointment scheduling processes

• Ensured customer inquiries and complaints were addressed in a timely and professional manner

• Developed and maintained relationships to ensure customer loyalty

• Maintained customer database and updated customer information

• Collaborated with other departments to ensure customers needs were met

mar 2019-jan 2020

Receiver, LG Electronics

• Monitored and maintained inventory levels to meet demand for production

• Received, inspected, and verified incoming shipments to ensure quality and quantity

• Maintained a clean and organized warehouse and receiving area

• Ensured accurate inventory tracking and data entry in the system

• Investigated and resolved discrepancies in inventory records

• Prepared and maintained accurate records and reports

• Ensured proper storage and labeling of supplies

• Successfully processed incoming orders for various supplies in a timely manner

• Utilized warehouse management systems to track shipments and inventory

mar 2019-jan 2020

line assembler, LG Electronics

• Communicated with team members and supervisors to ensure production goals were met

• Monitored quality control standards

• Adapted to changing production schedules and requirements

• Utilized power tools, hand tools, and precision measuring equipment to assemble parts

• Followed detailed instructions and diagrams to assemble parts

• Performed regular maintenance and cleaning of assembly area

• Maintained a safe and organized workstation

• Investigated and reported any defective parts or products

• Operated automated assembly machinery to produce parts

• Troubleshot and resolved assembly issues

• Participated in team meetings to discuss production goals and objectives

• Complied with safety regulations and standards

Skills

• Planning and Scheduling

• Quick Response

• Inbound/Outbound calls

• Problem Solving

• Attentiveness

• Inventory

• Phone Operations

• Database Management

• Conflict Resolution

• Office Applications

• Account Maintenance

• Data Entry

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