Qa Engineer Quality Assurance
Resume:
Megan Lewis
Falling Waters, WV 25419
Objective
Detail-oriented and results-driven QA Engineer with 6+ years of hands-on experience in manual, automation, regression, and ad hoc testing. Skilled in writing, executing, and maintaining comprehensive test cases to ensure product quality and reliability. Adept at identifying defects, collaborating with developers, and improving testing processes to support high-quality software delivery. Seeking to contribute technical expertise and a strong eye for a detail to a forward-thinking engineering team.
Technical Skills
Jira, EC2, Lambda, S3, SNS, MongoDB, Neo4j, Box, Word, Excel, PowerPoint, FDR, Sawgrass, Citrix, AWS, Apollo, ITMS, LexisNexis, Innovis
Education
Washington County Technical
2003-2005
• Communications
Williamsport High School
2001-2003
• Communications
Experience
NIH/NCI, Essential Software Inc. QA Engineer (Government Contractor)
2019–Current
Experienced QA Engineer with a strong background in quality assurance and support testing across various scientific and data-driven NCI applications, including ICDC, CTDC, CRDC, CDS, C3DC, and Bento.
Proficient in Agile and Waterfall methodologies, with hands-on experience managing projects through all phases of the Software Development Life Cycle (SDLC), from sprint planning and grooming to design discussions and defect triage.
Demonstrated ability to drive process improvements and propose development strategies that uphold high-quality standards and improve operational efficiency.
Skilled in cross-functional collaboration, coordinating project activities and meetings to support Project Managers and Team Leads in enhancing application quality and ensuring timely project delivery.
Comprehensive testing experience including smoke, functional, regression, GUI, ad-hoc, cross-browser/platform testing, and UI validation. Responsible for test case execution, results analysis, and defect reporting. Bringing strong technical skills, testing in AWS environments (EC2, Lambda, S3, SNS), validating data in MongoDB/Neo4j, and supporting 508 compliance.
Developed, wrote, and maintained detailed test cases and test plans for ICDC, CTDC, and CRDC projects using Jira Xray, based on collected test requirements.
Thorough in reviewing and validating test processes to ensure alignment with defined acceptance criteria and business requirements.
Advanced Jira user, experienced in creating and managing tests, test sets, executions, defect tracking, and ticket lifecycle management.
Strong problem-solving skills, capable of conducting root cause analysis and working collaboratively with teams to implement effective corrective actions.
Excellent analytical, organizational, and communication skills, with proficiency in collaboration tools such as Slack, Microsoft Outlook, and Microsoft Teams.
Led team QA efforts, overseeing deliverables, reviewing work in demos, and providing final approval to close out tasks.
Managed CDS deployment processes, ensuring updated website versions were successfully deployed and available for testing.
Held an active Public Trust Clearance throughout project involvement.
United Energy Services Sales Consultant Leader Trainer
2018–2019
Led corporate meetings and campaign initiatives, while overseeing onboarding and training programs for new hires to ensure seamless team integration and performance alignment.
Subject matter expert in energy supply, sales, and distribution, with a strong understanding of market dynamics and client relationship management.
Experienced in reviewing, processing, and approving contracts and pricing agreements, ensuring accuracy, compliance, and timely execution.
Effective communicator, with the ability to educate and advise business owners on applicable energy pricing structures and services, maintaining and strengthening existing client relationships within the state.
Proficient in business and productivity tools, including Microsoft Excel, Word, PowerPoint, MD Matrix, CamScanner, and data entry platforms.
Citi Bank Credit Operations Specialist Customer Service Data Analyst
2013–2018
Tested new products and marketing strategies, ensuring alignment with business objectives and customer needs through systematic evaluation and feedback integration.
Collected and communicated feedback, implementing necessary changes to enhance product quality and marketing effectiveness.
Efficient in CSSU CIP Remediation Process, ensuring compliance with internal remediation protocols and audit standards.
Experienced with Red Flag and CRS Business Entity processes, with a solid understanding of associated compliance and regulatory requirements.
Skilled in Mail Merge and document Indexing processes, supporting efficient document management and communication workflows.
Subject matter expert in information security policies and regulatory compliance, ensuring adherence to internal guidelines and external standards.
Proficient in Microsoft Word, Excel, PowerPoint, and tools such as Citrix, FDR, AWS, and Sawgrass, with strong data entry and spreadsheet management capabilities.
Created and maintained organized spreadsheets to track and analyze current test results, supporting data-driven decision-making.
Served in a TTC (Testing Team Coordinator) role, responsible for overseeing test activities, answering inquiries, ensuring adherence to test procedures, and conducting quality reviews of manual tasks performed by peers.
Highly organized and detail-oriented, with strong communication, problem-solving, and prioritization skills in fast-paced environments.
Educated clients on departmental programs, ensuring they fully understood their options to enhance satisfaction and maximize the customer experience.
Delivered efficient, high-quality service in a fast-paced environment, maintaining professionalism under pressure.
Collaborated effectively within a team setting, contributing to shared goals and consistent service standards.
Adapted quickly to evolving business processes, demonstrating flexibility and a commitment to continuous improvement.
Well-versed in regulatory and sales compliance policies, ensuring all interactions and processes adhered to established guidelines.
Partnered with cross-functional teams and other sites to resolve client inquiries and deliver seamless support.
Acted as a client advocate, addressing concerns empathetically and working to resolve issues thoroughly and professionally.
Took ownership of escalated client concerns, especially those involving repeated contact, ensuring follow-through and resolution to build trust and loyalty.
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