Customer Service Representative

JEANELYN PORRAS

BS TOURISM MANAGEMENT

Bldg. ** Ibn Seena Street, Al Muntazah, Doha Qatar

+974-********, **************@*****.***

To work towards achieving the greater success in my career through hard work, consistency and the ability to work with others to achieve organizational goals, aims and objectives. Skills and Qualifications

Competent customer service representative driven to exceed sales goals and build long- term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Competent administrative professional, supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests.

• Proficient in MS Office

• Policy Adherence and Awareness

• Effective at multi-tasking

• Hospitality Management

• Time Management

• Good Interpersonal and Communication Skills

• Document scanning

• Extremely organized

• Risk Management processes and analysis

• Self-motivated

• Data management

• Writing a company newsletter article (Monthly)

• Writing a weekly story (article)

• Designing of company e-card greetings

• Preparing of best award certificates

• Booking/reservation of employees’ ticket

• Operating for Payroll System

• Preparing for Leave and Final Settlement

Work History

Doha College – Supply Staff (April 2025 – June 2025) Invigilator / Exam officer

• Assisting in preparing for the schedule of examinations.

• Responsible for checking all stationeries is available for student use.

• In charge of making sure that all devices (i.e. laptop) are with no issues.

• Coordinating with examinations office for student’s query. Operations Admin Assistant, Operations Receptionist, HR Admin Associate, HR Payroll June 2017 to September 2024

Group Security System Certis International – Doha Qatar

• Developed new process for employee evaluation which resulted in marked performance improvements.

• Analyzed departmental documents for appropriate distribution and filing.

• Responded to customer requests via telephones and email.

• Copied, logged and scanned supporting documentation.

• Verified data integrity and accuracy.

• Supported Head Operations with daily operational functions.

• Produced ad hoc reports and documents for senior team members.

• Processing of monthly annual & emergency leave and final application.

• Checking of ticket and settlement eligibility.

• Processing of staffs exit clearance form.

• Processing of notice letters for publication to gulf times.

• Processing of emergency loan applications.

• Processing of monthly medical leave (MC).

• Processing of monthly deduction and all salary adjustments.

• Processing of monthly salary feedbacks.

• Encoding of new joiners’ salary to HRMS Payroll.

• Requesting of ATM for new joiners.

• Assigned for Qatar Markets newsletter/stories update.

• Organizing an event for company’s annual prestigious awarding.

• Filing and scanning of all files and uploading to our HR E-Profile for digitalization project.

• Main person to plan for Company Social Responsibility (CSR).

• Main person to plan for Corporate Initiatives.

• Main person to plan for Company Year End Party.

• Company payroll staff for FIFA World Cup 2022.

Online English Teacher, June 2014 to February 2017 SH English Second Language (ESL) Center Phils. Inc. – Pearl Drive Ortigas Pasig City, Philippines

• Worked with students between the ages of five (5) years old and fifty (50) Years old.

• Answered questions and encouraged learning at the individual student’s pace.

• Taught students writing, reading and speaking abilities.

• Created new lesson plans based on course objectives.

• Developed program to work with students and increase interest in higher learning.

• Developed and taught lessons on relevant children’s books, poems, movies and

• themes to promote student

interest.

Customer Service Representative, February 2014 to June 2014 SPI Global (Philippine Airlines) – Manila Philippines

• Worked with management to propose and implement proactive customer service solutions.

• Improved sales abilities and product knowledge on continuous basis to provide optimal Service and achieve quotas.

• Responded to customer requests for products, services and information with

• Resourcefulness, skill and advanced use of internal knowledge bases.

• Provided elevated customer experience to generate loyal clients.

• Promoted company as superior provider committed to customer needs and satisfaction.

• Created and maintained a detailed database to develop promotional sales.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Applied highly effective selling skills while properly engaging and presenting solutions to customers.

• Promoted available products and services to customers during service and account management calls.

Awards Received

• Passer – Amadeus Validity Exam, (February 2012)

• Passer – Test of English for International Communication Education

Far Eastern University

Bachelor of Science in Tourism Management

June 2010 to April 2014

Personal Information

Nationality : Filipino

Sex : Female

Civil Status : Married

Date of Birth: 29th June 1993

Visa Status : RP Holder

Driver’s Licensed: Yes

Notice Period: No notice period and ready to join immediately.

Contact this candidate