Accounts Receivable Customer Service

Angela Ortega

Morrow, GA ***** 347-***-**** ************@*****.***

Summary

Results-driven professional with 9+ years of experience in accounts receivable and payable, demonstrating expertise in invoice processing, financial reporting, and customer account management. Proven ability to streamline operations, resolve billing discrepancies, and ensure compliance with accounting standards. Proficient in utilizing accounting software, including QuickBooks and ADP, and adept at leveraging strong communication and problem-solving skills to enhance team efficiency and customer satisfaction. Seeking to leverage my financial expertise and organizational skills in a challenging role.

Skills

Accounting & Finance: Accounts Receivable/Payable, General Ledger Accounting, Account Reconciliation, Journal Entries, Financial Reporting, Bookkeeping, Cash Handling, Payroll, QuickBooks, ADP.

Customer Service & Communication: Customer Relationship Management, Issue Resolution, Customer Focus, Sales Skills, Effective Communication.

Administrative & Technical: MS Office Suite (Excel, Word, PowerPoint, Outlook), Data Entry (10-Key), Document Management, Office Management, Remote Access Software, ICD-10, Medical Billing, Certified Professional Coder.

Soft Skills: Problem-Solving, Critical Thinking, Time Management, Organization, Attention to Detail, Reliability, Mentoring, Team Collaboration.

Professional Experience

Direct Care Staff A Friends House McDonough, GA June 2024 - Present

Provided comprehensive personal care assistance to [Number] clients/residents, ensuring their comfort and well-being..

Implemented behavior management strategies to de-escalate challenging situations and promote a positive environment.

Assisted clients/residents with daily activities, including meal preparation, housekeeping, and transportation.

Developed and facilitated engaging activities to promote social interaction and cognitive stimulation.

Maintained accurate and detailed records of client/resident progress, behaviors, and medication administration.

Collaborated effectively with interdisciplinary teams to develop and implement individualized care plans.

Responded promptly to emergencies and provided appropriate crisis intervention.

Maintained a safe and clean environment.

Accounts Payable Specialist B&H Photo New York, NY June 2023 – April 2024

Processed and monitored vendor payments, ensuring accuracy and compliance with company policies.

Resolved invoice discrepancies by making authorized adjustments and communicating payment notifications.

Maintained a detailed log of incoming invoices, streamlining departmental workflow.

Verified invoice details against packing slips, purchase orders, and requisitions, securing necessary approvals.

Addressed customer inquiries regarding account balances and payment issues, maintaining positive relationships.

Prepared and maintained accurate accounts receivable transaction records.

Contributed to month-end closing procedures and collaborated with internal teams to resolve billing issues.

Analyzed aging reports to prioritize collection efforts and improve accounts receivable performance.

Participated in process improvement initiatives to enhance departmental efficiency.

Accounts Receivable Manager/Customer Service Manager Window Fix Inc. Brooklyn, NY May 2014 – March 2023

Managed and resolved discrepancies in vendor invoices, ensuring accurate payment processing.

Generated and issued vendor payments via cheques and EFTs, obtaining necessary approvals.

Recorded accurate purchase and sales entries, maintaining financial records.

Conducted detailed analysis of aged accounts receivable, minimizing outstanding balances.

Processed and tracked stop-payment requests and administered company expense reports.

Managed cash receipt batches and processed credit/debit memos for credit card refunds.

Utilized remote desktop check capture for customer payments, ensuring timely processing.

Reviewed and adjusted customer accounts as needed, ensuring A/R aging accuracy.

Assisted with weekly check processing, and AP invoice entry.

Education

Bachelor of Science in Healthcare Administration Colorado Technical University – Online September 2005 – June 2009

Certifications

Certified Professional Coder

Medical Billing Certification

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