Customer Service Fast-Paced

Pearlie Clanton

**** ********** *******, ************ **, 30135 (C) 240-***-**** **********@*****.***

Professional Summary

Experienced and detail-oriented business professional, with a proven ability to perform a broad range of functions quickly and accurately in a fast-paced environment. Skilled at multitasking. Recognized for dedication, work ethic, and going the extra mile to get the job done. Highly motivated associate with extensive customer service and sales experience.

Skills

Top-rated sales performance

Negotiation skills

Attention to detail

Knowledge of UB92 billing

Database management

Excellent communication skills

Professional phone etiquette

Customer service-oriented

Microsoft Excel

Critical Thinker

Microsoft Word

Patient scheduling

CMS-1500 billing forms

Team building

HIPAA compliance

Ability to think and act independently

HCFA Common Procedure Coding Systems (HCPCS)

Demonstrated knowledge of medical terminology

Works well under pressure

Working knowledge of third-party payer

Power Point

Computer Skills

Operating Systems: Vista- Windows 10, MAC OSX

Software: MySQL, MS Visio, MS Office 365, Eclipse

Database: MS SQL Server, MS Access

Work History

Warehouse Administrator

06/21 to Present

Douglasville, MD

Perform a variety of administrative tasks, such as answering phone calls, organizing office files and records, and managing and updating calendars.

Overseas operations at a warehouse or storage facility to ensure that all incoming and outgoing inventory is processed according to schedule.

Analyzing financial management programs and the ability to provide solutions to control and report problems.

Preparing schedules for Warehouse Associates, training new employees on how to use machinery and monitoring compliance with safety standards.

Optician 06/2002 to 06/2021

For Eyes Optical – Waldorf, MD

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Dispense eyewear and contact lenses, fit, and adjust eyewear for customer service.

Accessed computerized financial information to answer questions related to specific accounts.

Matched purchase orders with invoices and recorded the necessary information.

Reviewed files, records, and other documents to obtain information and respond to requests.

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

Performed billing and coding for submission of health insurance to various carriers.

Education

Bachelor of Science: Business Administration 2013 Walden University - Minnesota

Master of Science: Informatic Information Technology 2016 Walden University- Minnesota

Certifications & Affiliations

ABO Certified Optician

Completion Certification for Microsoft Excel

Completion Certification for Microsoft Word

Completion Certification for Data Base

Walden Alumni

References at Request

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