Customer Service Inventory Management
Resume:
Martina Spencer
Springfield, MO *****
***************@*****.***
Professional Summary
Detail-oriented manager with 10+ years of experience in customer service and team supervision within the food service industry. Proven track record in resolving customer complaints and enhancing satisfaction through effective training and coaching. Skilled in inventory management and operational oversight, contributing to improved performance metrics. Just received my Associates degree in Science and I am excited to see where my journey will land me. Authorized to work in the US for any employer
Work Experience
Asst. Manager
Sonic Drive-In-Callaway, FL
February 2011 to August 2018
• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Trained and supervised a team of XX employees, ensuring adherence to company policies and providing ongoing coaching for professional development
• Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction
• Assumed responsibility for opening or closing the store as needed, ensuring proper cash handling procedures were followed
• Developed strong product knowledge across multiple departments to assist customers with inquiries and provide personalized recommendations
• Contributed to the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications
• Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
• Utilized point-of-sale (POS) system efficiently for processing transactions accurately while maintaining a friendly demeanor towards customers
Server and Trainer
Waffle House-Panama City, FL
May 2000 to January 2009
Take orders cook dishes clean and roll silverware before I leave for the day. Some days I waited tables and cooked.
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery to customers
• Maintained a clean and organized work area throughout shifts to uphold health code standards
• Adhered to restaurant policies regarding alcohol service including checking IDs for legal drinking age verification
• Effectively communicated menu specials, promotions, and discounts to customers resulting in increased sales revenue by XX%
• Developed strong product knowledge of menu items including ingredients, cooking methods, portion sizes etc. allowing for effective recommendations based on customer preferences
• Collaborated with team members to ensure smooth operations during busy periods such as weekends or holidays
• Resolved guest complaints promptly by listening attentively to concerns and taking appropriate action
• Maintained a professional appearance at all times adhering to dress code guidelines
• Suggested upselling techniques resulting in an increase of average check size by XX%
• Trained new servers on restaurant procedures such as order taking process or handling difficult customers
• Demonstrated excellent time management skills by efficiently prioritizing tasks during high-volume periods
• Increased efficiency of table turnover through proactive communication with host/hostess team
• Served as a brand ambassador by providing exceptional customer service that aligned with the restaurant's values and mission statement
• Demonstrated strong teamwork skills by assisting colleagues during busy periods or when additional support was needed
• Maintained knowledge of current menu items, ingredients, allergens etc. through regular training sessions provided by management team
• Consistently achieved high scores on secret shopper evaluations through attention to detail and commitment to exceeding guest expectations
• Cultivated positive relationships with regular patrons resulting in increased customer loyalty and repeat business
Education
High school or equivalent
Post University - Waterbury, CT
January 2022 to Present
Achieved my Associates in Science degree. Taking a break for a term or 2. Skills
• Microsoft (4 years)
• Serving Experience (10+ years)
• Food Service (10+ years)
• Cooking
• POS (4 years)
• Computer Networking (1 year)
• Cash Handling (10+ years)
• Management (3 years)
• Supervising experience (7 years)
• Customer service (10+ years)
• Preschool experience (2 years)
• Early childhood education (2 years)
• Childcare (3 years)
• Communication skills (10+ years)
• Organizational skills (3 years)
• Teaching
• Toddler Care
• Math
• Caregiving (5 years)
• Classroom Management (2 years)
• Meal Preparation (6 years)
Certifications and Licenses
Associates in Early Childhood Education
March 2025 to March 2025
I have 3 weeks of college left and I am so excited. I love children and mine are grown and I have 8 grandchildren.
Additional Information
Avid Social Media user
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