Business Analyst Power Bi

Alen Mathew Jose

BUSINESS ANALYST

California +1-346-***-**** ************@*****.*** LinkedIn Willing to Relocate SUMMARY

Business Analyst with 5+ years of experience across customer experience, SaaS, and U.S. retail domains. Skilled in requirements gathering, BRD/FRD documentation, RTM, UAT, and Agile delivery using Jira and Confluence. Proficient in SQL, Tableau, Power BI, and Excel for data validation, KPI reporting, and executive decision support. Experienced in stakeholder engagement, process re- engineering, and modeling with UML and BPMN to streamline workflows and reduce delivery risks. Knowledgeable in compliance frameworks including SOX, GDPR, and CCPA, with recent contributions to AI-driven automation and enterprise system integrations that improved efficiency and decision-making.

SKILLS

Business Analysis & Strategy: BRD, FRD, RTM, User Stories, Use Cases, Gap Analysis, Requirement Prioritization, Business Process Re-engineering, Workflow Optimization, Stakeholder Engagement, Agile, Scrum, UAT, SDLC Data & Analytics: SQL, Python, Tableau, Power BI, Excel (Pivot, VBA, Macros), Data Validation, Data Modeling, Forecasting, Statistical Analysis

Systems & Tools: Jira, Confluence, Salesforce CRM, Oracle ERP, SAP, ServiceNow, API Documentation, MS Visio, Lucidchart, SharePoint

Documentation: UML, BPMN, Process Mapping, Workflow Diagrams, Wireframing, Activity Diagrams, Sequence Diagrams, Swimlane Diagrams, Functional Specifications, Test Case Design, Defect Logging, Test Planning, Business Workflow Documentation, Process Flowcharts

EXPERIENCE

Gap Inc, California, USA 10/2024 – Current

Business Analyst

• Facilitated requirements elicitation workshops, JAD sessions, and stakeholder interviews with merchandising, supply chain, and digital teams; authored BRDs, FRDs, RTMs, and user stories that reduced scope creep and accelerated delivery timelines by 15%.

• Drove Agile delivery by coordinating sprint planning, backlog grooming, and retrospectives across squads using Jira and Confluence, improving sprint throughput by 18% and aligning releases with business priorities.

• Partnered with IT teams on ERP, CRM, and API integrations, ensuring seamless data flow across merchandising, logistics, and finance systems; eliminated reconciliation delays and increased reporting accuracy by 20%.

• Engineered SQL- and Python-driven validation and reconciliation scripts, combined with ETL workflows built in Informatica and Alteryx, to strengthen audit readiness and achieve 98% reporting accuracy.

• Owned the UAT lifecycle by developing 100+ test cases, coordinating defect triage, validating fixes, and achieving 90%+ closure of P1/P2 issues before go-live, reducing post-deployment disruptions.

• Built Power BI and Tableau dashboards to track KPIs such as inventory accuracy, order fulfillment, and digital sales performance, reducing manual reporting cycles by 40% and enabling real-time executive decision-making.

• Spearheaded Generative AI and chatbot automation to streamline query handling and internal knowledge retrieval; increased resolution speed by 30% and reduced dependency on manual documentation.

• Designed interactive workflow prototypes, wireframes, UML and BPMN diagrams in Visio and Lucidchart, clarifying requirements for merchandising and supply chain enhancements and accelerating sign-offs.

• Collaborated with compliance teams to embed SOX, GDPR, and CCPA controls into processes and documentation, cutting audit exceptions by 35%.

• Supported enterprise cloud migration initiatives to AWS, Azure, and Snowflake by defining business rules and validation steps for data pipelines, ensuring smooth transitions for analytics reporting.

• Delivered ad-hoc business reports in Excel using advanced pivot tables, VBA macros, and Power Query; reduced recurring manual effort by 50%.

• Championed stakeholder communication strategies, ensuring transparency between technical and non-technical audiences and improving project satisfaction scores by 25%.

• Trained and mentored junior analysts on BA best practices, SQL queries, and Agile ceremonies, creating a knowledge-sharing culture that reduced onboarding time by 20%.

• Negotiated requirement priorities during conflicts between merchandising and supply chain teams, applying conflict resolution and facilitation skills to align decisions with strategic goals.

• Partnered with data science teams to translate KPIs into predictive models built in Python and R, supporting more accurate inventory and pricing decisions.

Whatfix, Bengaluru, India 06/2020 – 10/2022

Product Analyst

• Defined SaaS adoption KPIs including feature utilization, onboarding completion, time-to-value, and churn in collaboration with customer success and product teams, reducing churn risk by 10%.

• Built analytics dashboards in Tableau, Power BI, and Looker by integrating Salesforce CRM, usage logs, Mixpanel, and Amplitude; improved executive decision-making speed by 25%.

• Conducted cohort analysis using SQL and Python to identify adoption patterns; insights guided product rollouts that increased retention by 14%.

• Collaborated with product managers on A/B testing of walkthroughs and UX flows, validating conversion impacts and increasing task completion rates by 17%.

• Developed predictive churn models using Python with CRM, support, and usage data, enabling proactive interventions and preserving more than $2 million in customer contracts.

• Performed funnel and customer journey analysis using Mixpanel and Amplitude, uncovering drop-off points and shortening onboarding time by 20%.

• Delivered quarterly ROI reports for Fortune 500 clients by translating adoption data into financial impact, strengthening renewal negotiations.

• Authored user stories, acceptance criteria, and traceability artifacts in Jira to ensure analytics-driven feature requests aligned with sprint goals.

• Partnered with consultants to analyze customer onboarding trends, introduced structured change management and training frameworks, and improved customer satisfaction by 30%.

• Coordinated with engineering teams on API-level product integrations to align with enterprise systems, ensuring scalability and compatibility.

• Acted as a liaison between product leadership and customer advisory boards, driving roadmap alignment with client priorities. IntouchCX, Bengaluru, India 06/2018 - 05/2020

Business Analyst

• Gathered and documented functional and non-functional requirements through stakeholder workshops and interviews, improving project clarity and reducing requirement gaps by 15%.

• Built real-time SLA and performance dashboards in Power BI and SSRS by integrating Salesforce CRM and telephony system data, reducing escalation lag by 22%.

• Automated workforce performance reporting with SQL procedures, Python scripts, and Excel VBA, saving more than 200 analyst hours annually and reducing reporting errors by 35%.

• Designed UML and BPMN models including use case, activity, and swimlane diagrams to standardize cross-functional workflows, reducing onboarding time for new analysts by 18%.

• Conducted gap analyses, SWOT reviews, and risk assessments on operational processes, redesigning escalation flows that improved first-call resolution by 12%.

• Created compliance-ready reporting templates aligned to HIPAA, GDPR, and CCPA standards, improving audit readiness and reducing exceptions in regulatory reviews.

• Delivered executive reports with trend analysis and variance insights to influence staffing models and optimize budget allocation.

• Partnered with project managers and leadership to prioritize requirements, mitigate risks, and execute initiatives on time, raising project success rates and client satisfaction.

• Mentored peers in requirement documentation, stakeholder communication, and data storytelling, building a stronger analyst community across teams.

• Strengthened soft skills by facilitating workshops, negotiating requirement conflicts, and maintaining stakeholder trust through transparent communication.

EDUCATION

Westcliff University, Irvine, CA 12/2024

Master of Engineering Management

CERTIFICATIONS

• Google Project Management (PMP)

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