Power Bi Business Analyst

Chaitra VenuKumar

Parker, CO 303-***-**** ****************@*****.***

Business Analyst Data Analyst Power BI Specialist PROFESSIONAL SUMMARY

Results-driven Analyst with over 6 years of experience in data analytics, process optimization, and BI tools like Power BI, SQL, and Tableau. Adept at translating business needs into data-driven solutions to enhance operational efficiency and strategic decision-making. SKILLS

• Business Analysis & Reporting: Requirements Gathering, User Stories, BRD/FRD Documentation, KPI Design, Root Cause Analysis, Business Process Mapping (BPMN, UML), Gap Analysis

• Data Analytics & Visualization: SQL, Excel (Pivot Tables, VBA), Power BI, Tableau, Python (Pandas, Matplotlib), R, A/B Testing, Predictive Modeling, Regression Analysis, PCA, ANOVA

• Data Management & ETL: SQL Server, MySQL, Snowflake, Azure Data Factory, ETL Workflow Automation, Data Cleansing, Data Governance, Data Warehousing

• Tools & Platforms: Jira, Confluence, Microsoft Visio, ServiceNow, Salesforce, Azure DevOps

• Methodologies: Agile, Scrum, SDLC, Lean, Six Sigma WORK EXPERIENCE

Forman Technology Austin, TX

Business Analyst Jun 2025 – Present

Tools & Technologies: Power BI, Tableau, Snowflake, SQL Server, Azure Data Factory, Jira

• Gather and translate business and data requirements into user stories and technical documentation using Jira and Confluence.

• Build interactive dashboards in Power BI/Tableau integrated with Snowflake and Azure Data Factory, improving stakeholder reporting efficiency.

• Perform ETL processes and data analysis using SQL and Python to deliver actionable insights across departments. World Disaster Center New York, NY

Data Analyst Nov 2024 – Jun 2025

Tools & Technologies: Power BI, Tableau, SQL Server, Python, Excel

• Created KPI dashboards in Power BI and Tableau, enhancing decision-making speed by 30%.

• Automated ETL pipelines with SQL and Python, reducing manual work by 40%.

• Conducted data quality checks and GIS visualizations for long-term strategic planning. HP Computing and Printing Systems India Private Limited Bengaluru, KA Quality Analyst Jul 2016 – Sep 2022

Tools & Technologies: Power BI, Excel, SQL, Python, ServiceNow

• Built dashboards analyzing 10,000+ customer interactions monthly to monitor operational KPIs.

• Applied BPMN and RCA to identify process inefficiencies, resulting in measurable workflow improvements.

• Automated SLA tracking reports by integrating ServiceNow data with SQL scripts. Customer Loyalty Manager

Tools & Technologies: Power BI, Excel, R, Python

• Created churn prediction models and customer segments, reducing attrition by 20%.

• Built campaign performance dashboards and led internal training on analytics tools.

• Presented customer insights and trends to senior leadership, influencing retention strategies. Technical Support & Insights Analyst

Tools & Technologies: Excel, PowerPoint

• Delivered Tier-2 support with 90%+ customer satisfaction.

• Built Excel-based ticket dashboards, reducing average resolution time by 25%.

• Trained new analysts and contributed to weekly operations reviews. EDUCATION

Colorado State University - College of Business Fort Collins, CO Master of Computer Information Systems Jan 2023 – May 2024 Coursework: Database management systems, Business intelligence and data analytics, Systems analysis and design, Project management Bharathidasan University Tiruchirapalli, TN

Master of Business Administration in Human Resource Management Jul 2017 – Apr 2019 Coursework: HR Technology & information systems, Talent management & workforce analytics, Strategic Human Resource Management Visvesvaraya Technological University - Sai Vidya Institute of Technology Bengaluru, KA Bachelor of Engineering in Electronics and Communication Engineering Aug 2012 – Jul 2016 Coursework: Computer networks, Control systems, Data structures and algorithms, Software engineering CERTIFICATIONS

• Google Data Analytics Professional Certificate

• Entry Certificate in Business Analysis(ECBA)

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