Customer Service Dedicated
Resume:
Tahreemah Brandy
Colorado Springs, CO *****
**********@******.***
Professional Summary
Dedicated Customer Service professional with 10+ years of experience working with customers face to face and over the phone. Skilled in building quick rapport, demonstrating exceptional work ethic, making decisions during challenges and critical thinking. Seeking career opportunity in the field of helping others move forward and live their best lives.
Authorized to work in the US for any employer
Work Experience
Collections Representative
Firstsource Advantage LLC-Colorado Springs, CO
Present
• Take inbound calls to assist clients with making a payment
• Maintain confidentiality
• Assist clients with different hardship programs that may get the client out of the rears
• Educate client on account information
Personal Care Worker (PCW)
Your Life Your Way, Home Care - Goodwill of Colorado-Colorado Springs, CO April 2024 to Present
• Assist different clients with different activities
• Maintain cleanliness
• Sweep and mop floors
• Vacuum
• Assist going to doctor appointments
• Assist handing out medicine
• Assist with giving showers
• Assist with running errands and picking up medicine or doing grocery shopping
• Assist with doing laundry and dishes
Care Provider
Human League of Dignity-Omaha, NE
March 2019 to December 2022
• Check and document vital signs; blood pressure, temperature, and pulse rate regularly, noting changes.
• Sweep and mop the floors and washing dishes regularly. Dump trash.
• Sort and wash clothing and bedding.
• Shop for food, run errands, and prepare meals.
• Assist with bathing, shaving, and other personal hygiene needs.
• Administered hot or cold packs to relieve extreme swelling.
• Distribute prescribed medication daily and over the counter medication as needed.
• Administered medications to XX patients daily, ensuring accurate dosages and adherence to medication schedules
• Maintained detailed records of medication administration, documenting any changes or reactions observed
• Collaborated with healthcare team to review and update patient medication profiles, identifying potential drug interactions or contraindications
• Assisted in the ordering and stocking of medications and supplies, ensuring availability for timely administration
• Provided education to patients regarding proper medication use, potential side effects, and precautions
• Responded to patient inquiries regarding medications, providing clear explanations and addressing concerns effectively
• Collaborated with pharmacy staff to resolve any issues related to prescription orders or refills Homemaker
Self-Employed-Omaha, NE
January 2018 to December 2022
• Advise and assist family members in planning nutritious meals, purchasing and preparing foods
• Assign and schedule housekeeping duties to children according to their capabilities
• Explain fundamental hygiene principles and rendered bedside care to individuals who were ill
• Maintain a clean and safe environment
Crew Trainer
Fazolli's Italian Restaurant-Omaha, NE
July 2020 to January 2022
I worked at the front counter taking orders, accepting money and giving change, and completing orders correctly.
I worked in drive-thru completing orders and accepting payments. Maintained clean workspace.
Trained other employees. crossed trained in the kitchen Customer Service Representative
North End Teleservices-Omaha, NE
December 2020 to February 2021
I took calls about clients who were diagnosed with covid-19. I made sure I t information on possible people who may have been in contact with main contact. I informed my leads on any issues I may have came across. I had to maintain confidentiality.
Daycare Assistant, Janitor, Cook
T.A.P.S. Advantages LLC-Omaha, NE
April 2016 to February 2021
NE
• Assist daycare providers with any and all help; interact with the children, feed them at appropriate meal times
• Maintain clean work environment
• Cleaning the different YMCA buildings
• Prepare food, maintain clean environment, communicate with staff, serve lunch in the West-Side Schools community
TEMP SERVICE AGENCY
CNA - Certified Nursing Assistant
I worked under myself-Omaha, NE
January 2020 to July 2020
I would come in on different shifts to turn Ms. Haynes over from side to side for 30 mins each. I would give her meals on wheels to eat throughout the days as well put liquid for inside of her feeding tube.
I would give Ms. Haynes bed baths.
I would give her medicine at specific times.
I hired other ladies to assist me in caring for Ms. Haynes. I followed a schedule daily.
I gave her treatments for her breathing.
Team Member
Freddy's Frozen Custard & Steakburgers-Omaha, NE
May 2017 to November 2018
• Maintained clean work space
• Took orders and payment also gave change
• Greeted customers
• Trained others to perform the necessary work
Telephone Interviewer
MSR Group-Omaha, NE
August 2015 to January 2018
• Entered survey results in the computer data base with 100% accuracy
• Communicated with coworkers and supervisors regarding survey results
• Answered costumer's questions or referred them to the supervisor for clarification Market Research Consultant
Gallup-Omaha, NE
January 2016 to May 2016
• Conducted telephone interviews for research study using computer-assisted telephone interviewing applications
• Collected and recorded accurate, consistent, and thorough data
• Answered costumer's questions or referred them to the supervisor for clarification Education
Diploma
North High Magnet School-Omaha, NE
August 2012 to December 2015
Skills
• Sales Experience (2 years)
• Team Player: Willing to sacrifice for the betterment of others; seeking to understand rather to be understood
• Confident: Take pride in my ability to prepare myself for any situation
• Receptionist (4 years)
• Communications (3 years)
• Data Entry (3 years)
• Customer Service (7 years)
• Successful: Understanding and realistic in all areas of my life; prepared for success and willing to wait to see it through
• Typing
• Telemarketing Skills
• Patient: Consistently striving to accomplish my goals for the future Certifications and Licenses
CNA
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