Strategic Human Resources and Training Specialist

Tatiana Alonso

New York, NY 845-***-**** *******.********@*******.***

Summary

Strategic Human Resources and Training Specialist with over 5 years of combined experience in HR operations, account management, risk management, workforce development, training, and program management. Expertise in grant management, risk management, budget management, fiscal compliance, and non-profit administration. Adept at developing employee engagement strategies, talent acquisition initiatives, and professional development programs. Recognized for effective team collaboration and delivering results in dynamic environments. Skilled in client communication and policy analysis, known for adaptability and reliability.

Skills

Human Resources & Talent Strategy – Workforce planning, talent acquisition, performance management, and retention strategies.

Employee Training & Development – Designing and

facilitating leadership programs, skill-building workshops, and career development initiatives.

Grant & Non-Profit Program Management – Oversight of grant-funded programs, ensuring compliance with funding guidelines and operational effectiveness.

Financial Oversight & Compliance – Budget planning, fiscal accountability, and adherence to regulatory standards. Recruitment & Onboarding – Full-cycle recruitment, new hire integration, and employer branding to attract top talent. Employee Relations & Workplace Culture – Conflict

resolution, mediation, and fostering an inclusive and engaging work environment.

HR Compliance & Risk Management – Ensuring adherence to labor laws (EEO, FLSA, ADA, FMLA, OSHA) and company policies.

Diversity, Equity & Inclusion (DEI) Initiatives –

Implementing inclusive hiring practices and workplace policies to support diverse teams.

HR Technology & Systems – Proficient in HRIS and ATS platforms such as Workday, ADP, BambooHR, Greenhouse, and UKG Pro.

Learning Management & E-Learning Platforms – Experience with Talent LMS, LinkedIn Learning, Articulate 360, and Coursera for Business.

Data-Driven HR & Analytics – Utilizing Excel (Pivot Tables, VLOOKUP), Power BI, and Tableau to analyze workforce trends and measure HR effectiveness.

Regulatory Compliance & Documentation – Expertise in OSHA, EEO, FLSA, ADA, FMLA, HIPAA policies to maintain organizational compliance.

Employment History

Training Specialist - Staff Development and Training NYS Office of Mental Health, Orangeburg, NY May 2025 – Present

- Design and deliver comprehensive training programs for clinical and non-clinical staff, covering topics such as trauma informed care, crisis de-escalation, safety protocols and regulatory compliance.

- Coordinate onboarding and orientation for new employees to ensure alignment with OMH standards, ethics, and operational procedures.

- Maintain accurate training records in the Statewide Learning Management System (SLMS) to ensure compliance with OMH mandates and audit readiness.

- Evaluate training effectiveness through post-training assessments, feedback collection, and performance tracking.

- Support OMH quality improvement efforts and workforce development strategy through ongoing curriculum updates and staff coaching

Assistant Director – Early Childhood Operations

Children of America, Stony Point, NY September 2024 – May 2025

- Oversee staff recruitment, hiring, onboarding, and performance management while ensuring compliance with labor laws.

- Implement employee training and professional development programs to enhance engagement and retention.

- Support HR compliance, workplace safety, and policy enforcement across the center.

- Manage staff evaluations, career progression planning, and conflict resolution. Conduct performance evaluations and facilitate ongoing professional development.

- Assist in budget oversight, financial reporting, and operational cost management. Monitor enrollment trends and collaborate on marketing and outreach efforts to increase enrollment.

- Regulatory Documentation: Ensure accurate record-keeping for licensing inspections, child attendance, and staff certifications. Prepare reports for center performance and compliance. Program Manager/Project Manager, Customized Trainings – Workforce Development Division NYC Department of Small Business Services, New York, NY June 2023 – September 2024

- Led strategic planning and management of city-funded workforce training programs.

- Oversaw compliance audits, financial oversight, and program evaluation for over $400,000 in grants.

- Created and delivered reports and briefings to NYC leadership, aligning outcomes with agency-wide priorities.

- Coordinated with interagency partners and external stakeholders to support NYC’s talent development and capital reform initiatives.

- Evaluate training effectiveness through post-training assessments, feedback collection, and performance tracking.

- Conducted needs assessments, collaborating closely with businesses to customize training programs to their unique needs, fostering tailored solutions.

- Boosted program visibility and participation by engaging with community organizations, expanding program reach and impact.

- Led budget management and fiscal compliance efforts, optimizing program funding and resource allocation.

- Developed partnerships with business leaders and workforce organizations to address industry-specific skill gaps. Program Coordinator, SYEP – Workforce Development

Henry Street Settlement, New York, NY March 2022 – June 2023 Coordinated and managed the daily operations of the SYEP program, which provided summer employment and career development

opportunities to over 200 youth from the Baruch Houses and Wald Houses and surrounding communities in Manhattan.

- Oversaw recruitment and selection of program participants, ensuring compliance with program guidelines and eligibility requirements.

- Developed and facilitated training sessions for program participants on workplace etiquette, career exploration, and job readiness skills.

- Maintained accurate program records, including participant attendance and performance data, and prepared reports for program funders.

- Collaborated with community partners and stakeholders to promote the program and expand its reach in the community.

- Sorted through program participant data to identify trends and patterns and used insights to inform program improvements and decision making.

- Managed a team of two worksite monitors and one operations associate, providing guidance, mentorship, and support to ensure the successful execution of program activities.

- Demonstrated strong leadership skills, including effective communication, conflict resolution, and the ability to delegate tasks and responsibilities.

- Facilitated community engagement strategies, monitored KPIs, and provided strategic insight to executive directors.

- Managed nonprofit workforce initiatives focused on underserved populations, including budgeting and fiscal compliance.

Educational Program Coordinator, Early Childhood Operations Preschool of the Arts, New York, NY September 2021 – March 2023

- Coordinated the delivery of interactive and creative activities for a group of 10 students aged 1 – 3 years old

- Developed and executed daily activities aimed at promoting the overall growth and development of each student

- Maintained frequent communication with parents regarding student progress and recommended at-home reinforcement strategies for students in need

- Arranged classroom environments to align with current educational theories and maximize learning opportunities for students

- Created a training program to educate new teachers on school guidelines and improve overall performance. Personal Lines Manager – Account Executive Personal Insurance Priority Agency Inc, Queens, NY September 2018 – September 2021

- Coordinated with clients in the planning and research of their insurance policies

- Led and trained a team of 4 in handling high-volume cases and new program developments

- Maintained frequent communication with banks and insurance companies regarding open files and claims

- Managed a portfolio of 120 insurance accounts, ensuring regular servicing and revenue growth

- Provided expert advice and counsel on personal line and commercial line insurance matters. Achieved 95% customer satisfaction rate by providing personalized insurance solutions and exceptional after-sales support

- Conducted account auditing, endorsements, and invoicing. Remained up to date on forms, rates, and types of coverage.

- Met and exceeded revenue goals by 35% through generating new leads and identifying new clients.

- Increased customer base by 20% through effective marketing techniques and referral programs

- Processed claims, policy changes, and renewals efficiently, reducing average handling time by 15%

- Cultivated new business opportunities by networking within the community and building partnerships with local and national organizations.

- Maintained detailed records of all client interactions, ensuring timely follow-ups and proper documentation for future reference.

- Collaborated with underwriting team to ensure accurate risk assessments, optimizing pricing structures for client affordability.

- Reduced processing errors by implementing strict quality control measures while handling sensitive client information.

- Streamlined policy applications for quicker approval times, resulting in higher customer retention rates. Education

Human Resource Management, Southern New

Hampshire University, NH

Janaury 2025 - June 2026 M.A. in Human Resource

Management

Human Services – Minor in Project Management,

Southern New Hampshire University,

NH January 2023 – December 2024 B.A. in Human

Services Minor in Project Management

Human Services, SUNY Herkimer, Herkimer, NY

September 2020 — December 2022 A.A.S. in Human

Services

Data Analytics Certificate – Springboard

March 2023 – October 2023

Project Management Certificate – Google

January 2023

References

Excellent professional/academic resumes available upon request

Contact this candidate