Customer Service Store Manager
Resume:
Jamie Montoya
Lake Dallas, TX *****
***************@*****.***
Professional Summary
Organized and adaptable Store Manager with 7+ years' experience managing large teams in successful retail outlets. Skilled at motivating employees to provide high-quality customer service and building an inclusive work environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Key Holder
Flying Fish-Coppell, TX
April 2024 to Present
Opening and closing: Unlocking the store for customers, arming and disarming the alarm, and securing money and valuables
Store maintenance: Cleaning, preparing, and organizing the store Security: Ensuring the alarm and security systems are working, and inspecting the store for safety issues Customer service: Assisting customers, communicating with them, and approving returns Cash handling: Balancing registers, recording financial information, and making bank deposits Staff supervision: Training new employees, and monitoring employee compliance Administrative duties: Overseeing daily operations, reporting problems to management, and implementing merchandise strategies
Store Manager
Dollar Tree-Flower Mound, TX
2022 to 2024
recruiting, training, supervising and appraising staff managing budgets
maintaining statistical and financial records
dealing with customer queries and complaints
overseeing pricing and stock control
maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation preparing promotional materials and displays
liaising with head office.
Cashier/Manager
Lake Dallas smoke and grocery-Lake Dallas, TX
2023 to 2023
Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features Welcome customers to the store and answer their questions Promote upcoming sales
Maintain in-stock and presentable condition assigned areas Maintain proper stock levels via communication with our ordering managers Remain knowledgeable on products offered and discuss available options Process POS (point of sale) purchases
Upsell products
Opening and closing of the storefront
Build productive trust relationships with customers Suggest ways to improve sales
Photos, Videos
Dollar General Store Manager
Dollar General-Lake Dallas, TX
2019 to 2023
recruiting, training, supervising and appraising staff managing budgets
maintaining statistical and financial records
dealing with customer queries and complaints
overseeing pricing and stock control
maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation preparing promotional materials and displays
liaising with head office.
Taco Bell Shift Manager
Taco Bell-Fort Worth, TX
2017 to 2019
1. Serve customers
2. Clean
3. Prep cook
4. Cook
Home Health Aide
Cog-Trinidad, CO
2010 to 2014
1. Assisted in basic house hold cleaning
2. Gave baths when needed
3. Cooked lunch or dinner
4. Took to Doctor appointments
5. Spent one on one time with patient
Education
High school diploma
Primero Junior-Senior High School-Trinidad, CO
1997 to 2002
Skills
• Senior care
• Sales management
• Caregiving
• Inventory control
• Payroll
• Basic math
• Recruiting
• Organizational skills
• Customer service
• Shift Management
• Cooking
• Leadership
• Shift management
• Merchandising
• Retail sales
• Upselling
• Retail Management
• Supervising experience
• Profit & loss
• Management
• Assistant Manager Experience
• Cash handling
• Residential Cleaning
• Home Care
• Cash register
• Store Management Experience
• Computer literacy
• Restaurant experience
• Hospice
• Cleaning
• Pricing
• POS
• Store management
• Negotiation
• Cash Handling
• Sales
• Schedule management
• Supervising Experience
• Communication skills
• Clerical experience
• Sales Management
• Profit & Loss
Certifications and Licenses
Driver's License
2022 to 2033
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