Customer Service Associate/ bookkeeper
Resume:
PROFESSIONAL SUMMARY
Dynamic Customer Service Associate with proven success at Jiffymart,
excelling in problem resolution and customer support. Leveraging strong communication skills and active listening, I foster sustainable relationships and drive sales growth. Committed to delivering exceptional service while training new team members to enhance overall performance.
Dependable with strong skills in customer communication, problem- solving, and multi-tasking. Experienced in managing customer inquiries, resolving complaints, and providing detailed information about products and services. Adept at using various software tools to maintain accurate records and ensure efficient workflow. Possess solid work ethic and eager to contribute as Customer Service Associate. SKILLS
• Customer service • Problem resolution
• Customer support • Team collaboration
CONTACT
************@******.***
Fredericksburg, VA 22405
EXPERIENCE
Customer Service Associate
FEB 2024 - PRESENT Royal Farms(Two Farms.inc.), Fredericksburg, VA Customer Service Associate
MAR 2022 - FEB 2024 Jiffymart(use to be MAPCO), Fredericksburg, VA
• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
• Assisted customers with product selection, order entry, and payment processing.
• Assisted with training new employees on the company's procedures for handling customer inquiries.
• Employed active listening techniques to understand customers' needs and provide appropriate solutions. Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
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• Computed sale prices and totaled purchases with POS system or cash register.
• Built sustainable customer relationships of trust through open and interactive communication. STEPHANIE BROOKMAN
C U S T O M E R S E R V I C E S P E C I A L I S T
Supervisor of Operations
APR 2014 - FEB 2018 Lou's Cleaning Service,LLC, Stafford, VA Head cleaner and Supervisor for new construction home cleaning company. Trained new employees and did payroll for company
Met with Supervisor of community about upcoming cleanings Made sure everything was done to meet expectations of home owner and Construction supervisor Met with owner of cleaning company to let him know when cleanings were completed Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
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• Processed payments accurately according to company guidelines while maintaining high levels of security.
• Loaded, unloaded and stocked daily shipments and weekly truck deliveries.
• Improved and increased store sales through positive attitude and knowledge of products.
• Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
• Preserved store's visual appeal by arranging merchandise in visually appealing manner.
• Maintained professional working relationships and promoted open lines of communication with staff.
• Conducted regular meetings with team members to discuss progress, address concerns, and set goals.
• Identified and resolved operational issues efficiently, utilizing strong problem-solving skills.
• Prioritized daily work schedules for assigned personnel and set employee productivity targets.
• Enforced safety regulations to protect personnel from harm or injury while working onsite.
• Developed standard operating procedures for all operational activities in accordance with industry regulations. REFERENCES
References available upon request
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