D C Washington

APRYL WIMES

**********@*****.*** 571-***-**** Washington, DC 20008

OVERVIEW

Focused and curious candidate with over twenty years of experience in customer service. Direct-result oriented and welcoming to constituents in usher and host roles. Experience working in auditing, camera operating, and engaging directly with customers. Looking for a role that allows for independent and team work, and opportunities for growth.

PROFESSIONAL EXPERIENCE

Beacon Hill Staffing, Washington D.C. September 2024-Present Ticket Scanner and Line Management, National Air and Space Museum

• Greet guests while entering the museum and answer questions upon arrival

• Coordinate timed entry for guests

• Ensure crowds are following rules and regulations as needed Metropolitan Management Conference Service, Washington D.C. Community Table, CRT Conference March 2025

• Assisted guests with downloading the CRT Community App

• Merch giveaways

• Checked badges

Information Desk, Transcatheter Cardiovascular Therapeutics Conference October 2024

• Greet guests and provide information and coordination for an annual medical symposium

• Supported medical professionals as they gained certification from the Cardiovascular Research Foundation

Theatre Service Inc., Washington D.C. September 2023—Present Usher, The National Theatre and Constitution Hall

• Greet guests while entering and exiting the lobby, answered any questions from guests

• Ensure accessible seating and reserved seating were easy to find for guests

• Inform guests of house rules when needed

George Washington University, Washington D.C. November 2022—Present Usher, Lisner Auditorium

Athletic Assistant, Tin Tabernacle President’s Club

• Monitor club access for alumni and season ticket holders, including the President’s Club

• Serve as usher for general admission guests

• Refer ticket issues to box office associates

The National Gallery of Art, Washington D.C. May 2022 — July 2022 Museum Technician, Visitor’s Experience

• Greeted guests during museum open hours and thanked guests at their departure

• Insured accessible seating was always easy to find for guests

• Informed guests of museum rules when needed

• Scanned luggage and backpacks using security machines

• Fulfilled other necessary tasks including managing coat check and issuing tickets Cove Workspace, Washington D.C. December 2021— July 2022 On-Site Host, Dupont Circle

• Engaged with members daily, answered any and all membership questions

• Maintained clean and sanitized facility according to Covid-19 precautionary regulations

• Managed site during temporary Covid-19 closure, continued social-distanced facility tours

• Assisted users with internet password, technical assistance with office tools and hardware George Mason University, Washington D.C. November 2019 – May 2021 Bookseller & Cashier, Barnes & Noble College Booksellers

• Supported customers with purchases including greeting them, locating merchandise, answering questions, and managing all points of sale transactions at register

• Placed inventory to maximize organization, and marked prices and clearance items with accuracy

• Assisted customers with online book orders, prepared stock for students at start of school year

• Collected rental book returns and researched buyback lists The Current Newspapers Inc., Washington D.C. January 2001 – December 2014 Circulation Auditor, Accounts Receivable, Subscriptions & Newspaper Archives

• Prepared weekly, quarterly, and annual circulation audit reports for circulation manager

• Tracked newspaper delivery data and compiled data quarterly for external auditor, Verified Audit

• Prepared analysis of circulation audit by zip code for all subsidiary newspapers (The Northwest Current, The Georgetown Current, The Dupont Current, and The Chevy Chase DC Current)

• Served as point of contact of Verified Audit representatives (external auditor) General Cinema at Mazza Gallerie., Washington D.C. 1999– 2001 Usher

• Received orders for movie tickets and charged credit cards accordingly

• Fulfilled administrative duties including validating parking and checking ticket counts

• Supported theater opening and staffed the office during soft opening IATSE Local 22, Washington D.C. 1998 – 1999

Stage Hand, five different concert centers

• Assisted with carpentry tasks and red carpet roll out for the Millenium Stage

• Unloaded sound, lighting, and stage equipment for concerts, and unloaded them after WRC TV, Washington D.C. 1986

Vacation Relief Operator

• Operated teleprompter for Channel 4 News

U.S. Chamber of Commerce, Washington D.C. 1985

Camera Operator Trainee

• Operated studio camera for various television show such as BizNet News, Ask Washington, etc.

• Assisted Chyron Operator for key-in for Ask Washington show CBS Television Network, Washington D.C. June – September 1985 Vacation Relief Operator

• Operated teleprompter and studio camera for CBS News Nightwatch, assisted during CBS News

• Operated studio camera and key-in during three key news segments

• Filled-in as needed for vacation relief of other employees, WRC TV-Channel 4 News EDUCATION

Northern Virginia Community College, Annandale VA

Associate’s Degree, Applied Science, Broadcast Engineering Technology Graduated 1984 Associate’s Degree, Applied Science, Electronics Technology Graduated 1985

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