Customer Service Specialist

CURRICULUM VITAE: MUSIIME Lillian

Bio data.

Name:Musiime Lillian

Date of Birth:13/11/1996

Gender: Female

Marital status: Single

Nationality: Ugandan

Address: Ndejje Entebbe road

Phone Number: +256*********

Email: **************@*****.***

Career Objectives

Attentive, engaging, and enthusiastic customer service specialist trained in conflict resolution aiming to leverage interpersonal and communicative skills to build customer loyalty and security.

Summary:

Highly organized and detail-oriented customer service specialist with 3+ years of experience in providing top-notch administrative support in fast-paced business environment.

Work Experience:

-Customer Care Relationship Officer, National Water and Sewerage Corporation, Uganda (2022-2025)

Managed front desk operations, including phone calls, emails, and visitor reception.

Provided administrative support to senior management, including scheduling meetings and maintaining calendars.

Coordinated travel arrangements, meetings, and events.

Maintained accurate and up-to-date records, including customer databases and administrative

Performed administrative tasks, such as data entry, photocopying, and scanning documents.

- Administrator Gingo Roland And Partners Limited, Kampala, Uganda(2021)

Handled Customer complaints along customer engagement

Purchased office stationary

Ensured office cleanliness

Education:

-Bachelors degree in Arts And Social sciences. (Degree on hold dead year2020)

-Certificate in computer applications( Excel, Word, Power point, outlook 2018)

-Certificate in Drug abuse, prevention, Rehabilitative Care .(2022)

-Certificate in Ending Female Genital Mutilation (2021)

-Certificate in Utility Management and Mind set change refresher course (2022)

-Uganda Advanced Certificate Of Education U.A.C.E (2017)

-Uganda Certificate of Education U.C.E(2015)

-Primary Leaving Examination P.L.E( 2011)

Skills:

- Excellent communication and interpersonal skills

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Strong organizational and time management skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Fluency in English (written and spoken)

- Pays Attention to details

-High level of integrity with a strong commitment

- Good customer care services .

- Assertive and flexible in line of job values as well as to colleagues .

Certifications/Awards:

- Customer Service Certification, National Water and Sewerage Corporation

- Employee of the Month, National Water and Sewerage Corporation

References:

Available upon request.

Contact this candidate