Business Analyst Pre-Sales

RIYA PRAGYA KHARE

Business Analyst +91-797*******

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OBJECTIVE

Business Analyst with 3.8+ years of experience in IT Services and BPM, delivering pre-sales and SDLC support across domains like Gaming, Booking Platforms, E-commerce, SaaS Products, CRM, EdTech, FinTech, and Business Automation. Proven ability to collaborate with global clients and cross-functional teams to drive solution delivery across Agile, Waterfall, and Hybrid environments. CORE BA SKILLS:

• Project Scope Definition and Modelling

• Stakeholder analysis and Mapping using RACI Matrix

• Requirement analysis, Requirement Modelling

• Requirement documentation, Requirement prioritization

• Business Process Modelling and Mapping using BPMN2.0

• Gap Analysis & Business Impact Analysis

• Root Cause Analysis & MoSCoW Analysis

• SWOT Analysis & MOST Analysis

• Cost Benefit Analysis & RAID Analysis.

• Documentation (BRD, FRD, SRS, SOW)

• Pre-Sales Support and Proposal Development

• Ballpark Estimation and Effort Estimation

AGILE SKILLS:

Scrum, Kanban, Product backlog definition & grooming, Feature development, User story, Story estimation, Acceptance Criteria, Cross-functional Leadership, & Product Management. BA & PROJECT MANAGEMENT TOOLS:

• Draw.io, MS Visio

• Lucid Chart

• Figma & Balsamiq Mock Up

• Tableau & Power BI

• Jira & Trello

EXPERIENCE:

Uplink Infosoft Pvt. Ltd Business Analyst

Feb 2024 – Present (Indore)

• Collaborated directly with clients and stakeholders to elicit, analyse, and document business requirements, translating them into clear and structured Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).

• Conducted detailed gap analyses, root cause analysis (Fishbone), and market research to identify process inefficiencies and emerging trends, enabling data driven recommendations for improvement.

• Delivered accurate Ballpark Estimates and comprehensive effort estimations, incorporating technical considerations to support pre-sales strategy and solution planning.

• Drafted clear and structured Statements of Work (SOW), outlining project scope, timelines, deliverables, and key dependencies for alignment and approval.

• Designed and presented interactive dashboards and case study-driven reports to senior leadership, supporting strategic planning and informed decision-making.

• Partnered with cross-functional teams, including development and QA, to transform business needs into user stories, use cases, and acceptance criteria, ensuring accurate and timely implementation.

• Mapped current and future-state processes using swim lane diagrams, driving alignment and clarity across business units and technical teams.

• Contributed to process optimization initiatives, implementing workflow enhancements that led to a 20% improvement in operational efficiency. TaskUs Business Advisory Analyst

Oct 2021 – Feb 2024 (Indore)

• Worked closely with DoorDash to analyze and improve customer service processes, driving a 15% reduction in resolution time by identifying inefficiencies through data analysis.

• Led the documentation of business requirements for new process automation tools, ensuring alignment with DoorDash’s operational objectives and compliance requirements.

• Collaborated with cross-functional teams, including the Account Takeover (ATO) and Payment Operations (POD) teams, to investigate and resolve complex customer issues, including fraud detection and prevention.

• Utilized Confluence and other project management tools to ensure that DoorDash’s internal policies were adhered to while meeting key performance indicators (KPIs) for customer satisfaction.

• Assisted in preparing detailed reports and business insights for DoorDash’s senior management, identifying key areas for service optimization and providing data driven recommendations.

• Facilitated the integration of new customer support features based on DoorDash’s evolving business needs, resulting in an enhanced customer experience.

• Designed and delivered training materials for TaskUs teammates working on DoorDash accounts, focusing on service excellence and process compliance. TakeView 24 Business Analyst

Sep 2020 – Oct 2021 (Indore)

• Assisted in gathering and documenting business requirements through client meetings, surveys, and interviews.

• Managing communication with internal and external stakeholders, including efficiently handling calls and emails to ensure seamless interaction.

• Conducting thorough market research and analysis to identify emerging opportunities and trends that support business growth strategies.

• Conducting thorough market research and analysis to identify emerging opportunities and trends that support business growth strategies.

• Developed strategies for organizing tasks and prioritizing them based on importance, deadlines, and resource availability.

EDUCATION

• Graduation in BBA.LLA from Renaissance Law College. (2017-2022) COURSES AND CERTIFICATES

• Business and Data Analytics foundation

• Certificate of Performance Management

• HR Management Assessment Certificate

• Certificate of Soft Skills Training Program

DECLARATION

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.

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