Customer Service Representative
Resume:
Tammy Mirabella
Roseville, CA *****
************@*****.***
Work Experience
Cashier/Customer Service
ARCO AM/PM Gas Station-Roseville, CA
May 2024 to April 2025
• Cashier
• Stocker
• Cook
Customer Service Representative
HealthNet Insurance-Natomas, CA
August 2022 to April 2023
Answer members questions in regards to their Medi-Cal HealthNet Insurance. Search for Providers and make the PCP/PPG, check on claims and auths for members and providers, update personal information if needed. File claims and auths inquiries. Systems worked on Omni, ABS, AVES, TruCare, MACCES Customer Service Representative
Maximus-Folsom, CA
February 2021 to April 2022
provide information in regards to Covid 19 and also set appointments for vaccines and booster shots Customer Service Representative
Fanuiel-Sacramento, CA
December 2020 to February 2021
Asst Manager/Manager
Extended Stay Hotels-Roseville, CA
July 2019 to November 2020
Started out working Front Desk to becoming Team Lead after 2 months and then shortly after that was in charge of running the hotel with no training only had me and 2 housekeepers working 20 hour day and no days off. I'm a hard worker and learn fast if given the opportunity• Ensured individual financial reports aligned with extended stay hotel operations
• Answered questions from guests over the phone, email, and in person
• Served as Assistant Manager for months and 3 1/2 months
• Oversaw day to day extended stay hotel operations
• Opened and closed extended stay hotel
• Counted cash drawers and coordinated change orders for employees
• Managed extended stay hotel inventory
• Coordinated schedules and assigned team members' shifts
• Trained new team members on company processes and procedures Teacher
A Kids Life-Roseville, CA
June 2018 to December 2018
Teacher
Childtime Learning Center-Roseville, CA
January 2011 to December 2015
Server/Trainer/Bartender
Buffalo Wild Wings
January 2010 to December 2012
Server/Bartender
On the Boarder
January 2005 to December 2010
Executive Admin Asst
Pacifica Chamber of Commerce and Visitor Center
January 1996 to December 2002
Duties: Greet visitors and chamber members, Accounts Payable and Receivables, Arrange monthly chamber members luncheons, Assistant in the making of the Chamber Directory, take minutes at Board meetings, issues payroll checks, place product orders, collect monthly membership fees, assisted the Education
Some college
High school diploma or GED
Skills
• Purchasing
• Accounts Payable (3 years)
• Classroom Management (7 years)
• Teaching (10+ years)
• Customer service
• Guest relations
• Guest services (10+ years)
• Front desk (3 years)
• Computer networking (1 year)
• Cash handling
• Serving
• Microsoft Office
• Bartending (10+ years)
• Computer skills
• Bartending
• Hotel management
• Cash handling (10+ years)
• English
• Communication skills
• Customer support
• Hotel experience (2 years)
• Office manager experience (2 years)
• Cash register
• Hotel experience
• Supervising experience
• Typing (10+ years)
• Sales
• Night audit
• Phone etiquette
• Restaurant experience
• Infant Care (10+ years)
• Hospitality
• Assistant Manager Experience (2 years)
• POS
Certifications and Licenses
Teaching Certification
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