Google IT Support Specialist

Marty Robbins, M.Sc.

***********@*****.*** • 859-***-****

Experience

Consultant January 2014/Present

Self-Employed

Led remote technical support and upgrade projects using COBOL and JCL for major clients like Amazon and Turbo Tax, enhancing client satisfaction through effective troubleshooting.

Provided comprehensive code maintenance services with DB2 integration to improve client systems' efficiency.

Conducted network audits ensuring high-quality data acquisition aligned with industry standards.

Executed digital strand mapping and network audits for telecommunications clients, ensuring high-quality data acquisition.

Systems Consultant IT December 1996/June 2015

Office of Technology

Developed, maintained, and performed integration and acceptance testing on enterprise-level applications using COBOL, VSAM, JCL, and other languages and utilities, improving system reliability for the Commonwealth of Kentucky.

Managed installations utilizing ICEMAN/Syncsort tools ensuring seamless updates across statewide mainframe environments.

Furnished senior-level technical support for all statewide mainframe environments and systems, enhancing system performance and user satisfaction

Implemented documentation standards for source code compliance while providing senior-level technical support.

Computer Specialist October 1991/November 1996

U.S Department of Defense

Enhanced DOD payroll systems by developing Micro Focus COBOL, COBOL, and CICS programs that improved processing accuracy using Xpeditor testing tools.

Analyzed change requests leading structured walk-throughs which contributed to enhanced analytical skills among team members.

Delivered nationwide technical support ensuring reliable personnel system operations through effective communication strategies.

Education

Master of Science, I.T. Data Security and Assurance

Kaplan University, Davenport, IA

Master of Science, Counseling Studies

Capella University, Minneapolis, MN

Bachelor of Science, Computer Information Systems

DeVry University, Columbus, OH

Skills and Accomplishments

COBOL * DB2 * VSAM * IDMS * SQL * JCL * JAVA * ICEMAN/Syncsort * IDCAMS * Xpeditor * Micro Focus COBOL * Python * HTML* CICS hands-on experience * Analytical Skills Self-starter * Teamwork Abilities Remote Work Proficiency * Experienced in software development methodologies and processes * Strong analytical and problem-solving skills * Excellent communication and teamwork abilities * Adept at remote work and self-management

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