Customer Service Technical Support

Shruthi Nandini

Carlow

089*******

***********@*****.***

Gained experience of working to tight deadlines in a busy office environment as Technical Support Engineer with HP

Excellent communication and customer service skills with the ability to take the initiative and manage a heavy and varied workload.

Trained and Inducted new staff hires (10 employees per training programme) in International customer service centre

Work Experience

2021 Customer Service Associate Infosys, WFH

Provided customer service to the US customers Client (Verizon Wireless)

Billing issue, plan change, Device purchase, and many more support to the customers.

2018 - 2021 Sales Associate CircleK

Ensured shop floor was kept in good condition and displays were well presented

Welcomed staff and provided confident and knowledgeable advice

Completed HACCP and Health and Safety training and followed all company policies and procedures

Processed cash and card transactions

Daily reporting to the retail manager

May 2016 to Sept 2016 IT Support Analyst Jobcare

Configured Laptop for new clients and for the internal employees

Created user accounts in active directory services

Worked with SharePoint - office365, MS office

July 2009 - May 2010 IT Trainer/TSE Consona Software, India

Handled user queries and provided technical/customer assistance over telephone/chat/email and remote access

Assisted with system errors, re-imaging, system configuration, printer setup and Internet related queries.

Communicated policies and standard operating procedures for Consona employees

Jan 2006 – June 2009 Technical Support Engineer Hewlett Packard Pvt Ltd., India

Handled user queries and providing technical/customer.

Resolved hardware/software issues with client’s desktop/laptops.

Assisted with account activations in active directory services and user permissions

Mentored team, assisted new hires and handled escalations

Acted as soft skills trainer in monitoring live calls and provided feedback to deliver excellent customer service.

Education Qualification:

2014-2016 B.Tec in Computing and Software Dev. Northeast College, Ireland

2015 -2016 Early Years Childcare and Education CFE Dundrum, Ireland

1999-2002 Diploma in Electronics and Communications SVK Polytechnic, India

Skills: Provisional License Ireland

Interests: Reading, travelling, swimming

References provided on request

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