Project Management Global It
Resume:
DARSHAN SINGH
*********.*****@*****.***
SUMMARY
Darshan Singh is an effective communicator who has a solid understanding of the IT processes involved in Global IT delivery models and is experienced working with both on/offshore teams and effectively prioritizing and planning. Darshan is looking for an opportunity to continue to expand his career prospects, with an organization with a global reach and delivery. Darshan is SAFe Certified and very well versed in the Project Management process, methodology, tools and leading teams to an effective project delivery. Darshan helped in the Agile Transformation at Express Scripts and led several teams in Agile environment at Mastercard. Darshan Singh led the development of new products at Spectrum managing multiple applications teams across the organization.
PROFESSIONAL SUMMARY
SAFe 4.0Thin Agile Certified
Proactive, performance-driven IT professional with more than 20 years of IT experience.
Extensive experience in SDLC using Waterfall and Agile (Scrum) methodologies.
Great understanding of Agile Manifesto, Frameworks and Principles.
Coached, trained high performance agile team to deliver quality products.
Extensively used Confluence to create team’s Retro and communications pages.
Experience in Creating Product Plan, Schedule, Estimation. Monitoring.
Extensive Experience in Different Tools Quality Center, Atlassian JIRA, Rally, Bitbucket, TDP - IBM Rational, Rest API etc.
Experience of working in the Global Delivery Model for more than 10 years and has experience in handling multiple projects at a time both at Offshore and Onsite.
Proactively monitor customer insights and production issues to seek quality feedback and improve processes to enhance quality of the product.
Interacts with technology staff including Developers, DevOps, Engineers, Product management (Product Owners), and Program management to identify scope of projects and engage in creating Project plan, schedule, monitoring & execution of projects till closure.
Good Exposure to Global Delivery Model, done resourcing, planning, estimation, performance appraisal, team building for 50-60 resources at Onsite & Offshore.
Extensive Experience in technical tasks (such as implementing automated testing or exploring and qualifying innovative technology) as well as process-related and documentation tasks (such as reviewing and endorsing compliance documents or release documenting).
Strong knowledge on Mainframe Platform – COBOL, DB2, JCL, SQL, CICS and FTP. 6 Years of Mainframe Development and 6 Years of Mainframe QA experiences
Zeal to learn modern technologies, applying thoughts in an effective manner.
SKILLS SUMMARY
Project Management: MS Project 2010, MS PowerPoint, MS Excel, MS Visio, MS Project Plan, Clarity, Waterfall & Agile/Scrum Methodology
Operating Systems: WINDOWS, UNIX, MVS (OS/390, Z/OS), IBM Mainframe
Application Development: MQ Series, UNIX scripting, REXX, COBOL, JCL, SQL,
Database Technologies: DB2, VSAM, MS-Access, & Data Warehouse (BIG Data)
Tools and Utilities: Rally, JIRA, SPUFI, File- Aid, Expeditor, TSO/ISPF, Test Director, QMF, ENDEVOR, Abend Aid, FTP, Clear Quest, Quality Center, Citrix, PCF and Clouds
TECHNICAL EXPERIENCE
TECHNICAL EXPERIENCE
Sr Scrum Master/Technical Program Manager
Feb 2020 – Till Now
Charter Communication
Saint Louis, MO
Creates and manages project/program resource loading and budget; reconciles budget monthly and communicates risks to Leadership
Sets and runs effective recurring status meetings with the product, portfolio and delivery managers
Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives
Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team
Empower the team to make system and process improvements captured in retrospective meetings
Works effectively with others to remove delivery team roadblocks & obstacles for developers & testers
Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
Manages Project budget and create financial plan for program, work closely with resource manager resources allocation and budgeting
Creae product increment objectives and identify dependencies, delivery teams, stakeholders and timelines
Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams
Sr Scrum Master/Sr Program Manager
Nov 2018 – Jan 2020
Express Scripts
Saint Louis, MO
Plan, Direct and co-ordinate activities of multiple projects ranging in value from $50k to $3M in the areas of IT starting from idea stage to implementation
Plan, forecast, and manage project staffing, and allocation of resources, scope management, timeline recommendations.
Define project scope, objectives, staffing, resources, and deliverables
Solving critical issues in a time-sensitive environment
Proven quality assurance, risk management and change management expertise
Maintain communication with project stakeholders and manage expectations
Protect engineering team from outside distractions, impediments or team conflict and maintain focus on product backlog deliveries.
Work closely with product owners in backlog management and continues delivery of features.
Develop project plans that identify key issues, approaches and performance metrics
Educate and enforce scrum methodologies and agile framework to team members and stockholders
Tracked and managed product backlog, burndown chart, velocity and task breakdown
plan and schedule project timelines and milestones
Created communication channels such as HipChat, team email group and team calendar to improve team communications
Created team working agreement document to educate team about Definition of Done/Ready.
Coached team and stockholder on team roles with responsibilities.
Empowered team to self-organize and grow cross-functionalities
Assisted team with making appropriate commitments through story selection, elaboration and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development
Sr Scrum Master
(consultant)
Aug 2017 – Oct 2018
MasterCard
Saint Louis, MO
Responsible for management of all phases of client service projects in areas of information technology and business systems engineering
Developed project plans identifying key dates and resource requirements for multiple projects
tracked key milestones and adjusted project plans accordingly
Coached and trained multiple teams for Agile principles and process across applications such as Data Services, API and Business Intelligence (Micro services)
Worked as an Agile transformation coach/consultant where Scrum, Kanban techniques were applied
Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players.
As a Scrum Master for 3 separate teams, identified process changes required to accelerate development and remove major impediments. Facilitated Scrum of Scrum calls following agile process.
Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs.
Use Confluence pages for team’s communications and Artifacts.
Responsible to remove impediments, as these projects relies on the data from multiple departments, hence requiring constant, effective communication to unblock the team and make sure the team remains on task at hand.
Conducted Sprint retro to improve communications and quality for the team. Helped team to achieve high performance goals with continuous improvement.
Coach external team in agile process and educated them agile principals and benefits. Worked extensively with Data Delivery and Product Owners to priorities the work in iterative ways
Guide team to in Continues Integration and continuous Delivery (CI/CD) to delivery code faster
Guide team in QA Automation to deliver faster and quality products to customer.
Kept the teams focused on the sprints priorities, business values, and protecting team from over-committing
Communicated team status/progress via Release/Sprint Burndown charts, Story Acceptance rate and defects and make sure the stakeholders are aware of what is going on.
Built the team's agile knowledge and empower the team to make process improvements captured in sprint retrospective meetings.
Worked with product owner during the Sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.
Performed an active coaching role for organization wide agile implementation and embracement.
Plan, forecast, and manage project staffing, and allocation of resources, scope management, timeline recommendations.
Conducted PI for Data Delivery Release Train.
Create PI objectives and identified dependencies within all release train and external team.
Conducted confidence vote for PI objectives for multiple team and stakeholders.
Help team to setup Cloud and PCF as per company objectives.
Analyst /Scrum Master/Project Manager (consultant)
July 2009 – Aug 2017
Express Scripts Inc.
Saint Louis, MO
Guided multiple team in Agile transformations from Waterfall SDLC.
Coach and mentor agile practices to multiple team and business owners..
Plan, forecast, and manage project staffing, and allocation of resources, scope management, timeline recommendations.
Active Participant in Scrum of Scrum meeting to discussion across team issue and overall Enterprise Agile planning & improvements. Lead daily stand-ups and scrum ceremonies for two scrum teams.
Capacity Planning, Estimation, Scheduling, Delivery supervision, status reporting, managing cross team dependencies, facilitate system test activities and necessities by coordinating with business, development & pre-production groups.
Multiple Application such as Billing Systems, Data Warehouse (Big Data), Claim Processing
Facilitated Release Planning, Sprint Planning, Backlog Refinement, and Retrospective meetings
Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
Direct project portfolios ranging from $4M to $6M.
Multiple Applications such as Billing Systems, Data Warehouse (Big Data), Claim Processing.
Manage complex and large project for DoD (Tricare) and WLP.
Created detailed project Plan with Estimation, Resourcing, Scheduling etc.
Created CRs for scope and schedule change.
Make sure that projects are compliance audited as per ESI PMO.
Test Requirement gathering, Analysis using Technical/Functional Specification Documents, Test strategy formulation, sign-off and Design, development of test plans based on high-level and detailed designs.
Engaged in consulting services to clients that include project/program management, business process improvement, application development and implementation, and mentoring/leadership for project managers and business analysts.
Extensively used SQL for data migration, performance testing.
Responsible for preparation of Functional conditions and reviews of all the QA related documentation prepared by team, Maintenance of QA controlled environments and Perform root causal analysis for all the post-production issues.
Built a team of 30 in one month with proper functional training to deliver more than 80 service requests in three months for the pilot project in BV/CERT Testing.
Involved Preparing Post-project review documentation and perform root cause analysis for all the post-production issues.
Reviewed and Approved Post-project documentation for the official closure (GO/NOGO) of the project.
Coordinated with all the technical and Business teams to ensure implementation of solution that best addresses customer needs.
Created Mainframe JOBS, Procs, using JCL for QA Testing on Legacy ESI /F14
Extensively used DB2, SQL and COBOL program to for Defects, Test Scripts and Test Planning
Mainframe Analyst (consultant)
October2008 – June2009
BlueCross BlueShield
Chicago, IL
Project: Financial Suspense Systems
FSS (BCBS IL- Financial Suspense Systems) - The Subrogation Recoveries process project involves replacing the current in-house system, the Advanced Reimbursement Management system (ARMS). The new system Troveris, which will be leased to HCSC by Healthcare Recoveries, Inc., has enhanced functionality to provide HCSC with the ability to increase the number of active Reimbursement/Subrogation cases, ultimately increasing recovery dollars. In first phase (called dual process) both the systems will be active, later, the ARMS system will be retired.
Consulted with functional business areas to determine technical solutions. Created RTM (requirement traceability matrix).
Set up use cases, diagrams and documentation as input to test resources.
Advised and facilitated testing efforts of business users during UAT.
Created design and functional specification when required for the enhancement.
Provides testing and defect reports to project sponsors, quality assurance and business managers.
During the migration project, tested all utilities, jobs and procs with new naming conventions successfully within limited time frame.
Set up new regression cycle containing 270 jobs, 46 procs, and parmcards for both CICS and IMS. It helps in consuming less time while a new built comes.
Extensively used File-Aid for creating input files for testing on regular basis.
Provided 24/7 support at the time of implementation to the Plans.
Fixed defects closed in review test defect form and tracked reworked efforts.
Assisted users during user acceptance testing provided data when required and scheduled special batch runs to execute programs being tested.
Peer Review for Test Plans, Test Cases etc.
Involved in testing using Debuggers(Xpeditor)
Estimated effort and allocation of tasks to team.
Monitoring Quality Center and Clear Quest on daily basis for the status of test execution and report to the client manager.
Aided in issue tracking and status management to resolution.
Mainframe Developer (consultant)
May 2008 – October2008
Well-Point
Los Angeles, CA
Project: NPI (National Provider ID)
NPI (National Provider ID) - As per the American Medical association each health provider should have a unique ID. As per regulation all old provider ID has been converted to NPI (National Provider ID). The new claims should be processing with NPI instead of Legacy ID.
The purpose of the project was to enhance WDS (WellPoint Dental System) National Provider Identifier for both Billing and Rendering Providers. Project was also aimed at identifying the License number for Providers and enhances the NPI registration process to identify and register Location level NPI. IMS database was converted into DB2 database.
As Onsite Coordinator / Tech lead, co-ordinate and track the project activities to direct the project to a successful implementation.
Understand the client’s business and the business requirements and translate it into Functional and System requirements.
Interacted with end user and client for Requirements Analysis.
Analysis and Designing of system technical architecture of the system and the related interfacing systems
Consulted with functional business areas to determine technical solutions. Created RTM (requirement traceability matrix).
Provides testing and defect reports to project sponsors, quality assurance and business managers.
Provide necessary support to the users to carry out UAT and SAT.
Preparing of Unit Test Plan, Unit test scripts and Test Cases.
Good exposure to Membership (File), Plan Code, Provider (File).
Extensively used of SQL( In programming as well as in Spufi and QMF)
Coded COBOL programs and procedures to generate reports
Converted COBOL IMS module to COBOL DB2 module.
Involved in EDI testing and routing claim to and from EDI (837 and 835 format).
Promoted production jobs and procedures into production using CA-7.
Giving 24/7 support to the existing applications
As a team member involved in Analysis, Coding, Reviewing and Testing
Prepared impact analysis deliverables when required by client.
Used Changeman as configuration management tool
File transfer from production to development using FTP.
Extensively used MS- Access 2003 and MS-Excel 2003.
Testing and maintenance of new and existing Batch and Online programs using Xpeditor, Changeman, File Aid, MVS NOMAD, Spufi and QMF
Mainframe Developer (consultant)
July 2006 – April 2007
Care Mark (CVS)
Noida, India
Project: Mail Order Processing
Created the low level design of the application
Preparation of Applications and Components
Interacted with end user and client for Requirements Analysis.
Analysis and Designing of system technical architecture of the system and the related interfacing systems
Involved in enhancements of existing modules.
Prepared impact analysis deliverables when required by client.
Promoted production jobs and procedures into production using CA-7.
Giving 24/7 support to the existing applications.
Good exposure of CDH processing.
Extensively used of SQL (In programming as well as in Spufi and QMF)
Good exposure Test director.
Good exposure to Membership (File), Plan Code, Provider (File).
Coded COBOL programs and procedures to generate monthly and weekly.
As a team member involved in Analysis, Coding, Reviewing and Testing
Coded new COBOL MQ Series programs to communicate with User Interface program (JAVA).
Coded new COBOL CICS DB2 programs for monthly and quarterly release.
Used Changeman to create package.
Used SuperCE to compare files.
Used Changeman as configuration management tool
File transfer from production to development using FTP.
Testing and maintenance of new and existing Batch and Online programs using Xpeditor, Changeman, File Aid, MVS NOMAD, Spufi and QMF
Preparing of Unit Test Plan, Unit test scripts and Test Cases.
Peer Review for Coding, Test Case, Test Scripts etc.
Development and testing using Debuggers(Xpeditor)
EDUCATION
Bachelor of Engineering in Computer Science and Engineering
2003
VTU, Bangalore, India
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