Customer Service Quality Control
Resume:
Abdul Ahad
Karachi
*******@*****.***
Work Experience
Manager
Wireless expo-San Antonio, TX
February 2020 to March 2025
• Managed daily operations, including scheduling, inventory management, and customer service
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Achieved XX% increase in sales through effective staff training and motivation
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Managed multiple projects simultaneously within established timelines
• Increased customer satisfaction scores by XX% through implementation of new service protocols
• Spearheaded the launch of new products/services resulting in XX% increase in revenue Education
College in Business Management
Baptist University of the Americas-San Antonio, TX August 2015 to May 2018
Skills
• Merchandising (5 years)
• Retail Management
• Customer service
• Retail Sales
• Inventory Control (5 years)
• Management
• Supervising experience
• Sales Management (5 years)
• Hospitality
• Sales
• Purchasing (5 years)
• Profit & Loss (3 years)
• Pricing (5 years)
• Cash handling
• Negotiation (4 years)
Certifications and Licenses
Driver's License
November 2023 to February 2029
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