Customer Service Office Coordinator

Brionna Vang

*******.****@*****.*** Midlothian, TX 214-***-****

Summary

Detail-oriented and proactive professional with 4+ years of experience in customer service, recruiting, and administrative support. Adept at handling high call volumes, managing applicant tracking systems, and utilizing CRM tools like Salesforce and Bullhorn. Skilled in collaboration, time management, and digital communication. Excels in fast-paced environments while maintaining professionalism and efficiency.

EXPERIENCE

Express Employment Professionals 3107 W. Camp Wisdom Road Ste 210 Dallas, TX 75237 Front Office Coordinator, Intake Specialist, and Recruiter June 2024 –Present

● Conducted initial screenings and interviews to assess candidate qualifications and job preferences.

● Assisted applicants with completing necessary documentation and ensured compliance with hiring requirements.

● Built strong relationships with clients to understand hiring needs and provide tailored staffing solutions.

● Sourced, screened, and interviewed 100+ candidates monthly, ensuring a 90% placement success rate across multiple industries.

● Created and managed job postings across multiple platforms, increasing applicant engagement by 30%

● Handled data entry and maintained accurate records in the applicant tracking system.

● Executed weekly payroll cycles, consistently meeting deadlines and supporting smooth operations. Fidelity Investments 1 Destiny Way, Westlake, TX 76262 Customer Relationship Advocate June 2023 –November 2023

● Resolved an average of 50+ customer inquiries daily with a 95% satisfaction rating.

● Gave accurate and appropriate information to answers, troubleshoot issues and resolve complaints

● Made reasonable procedure exceptions to accommodate unusual customer conflictions

● Develop effective relationships with all call center departments through communication Red Claws Crabshack 4629 S Cooper St Suite 111, Arlington, TX 76017 Food Runner, Server, and Cashier September 2020 –March 2023

● Applied expertise in business administration, record keeping, planning, policies, procedures, researching scheduling, and related responsibilities to maintain productive operations of the restaurant

● Taking customer orders and delivering food and beverages

● Providing excellent wait service to ensure satisfaction

● Performed food preparation duties such as assembling plastic ware, fried seafood items, and paper backs in a fast-paced line kitchen

EDUCATION

The University of Texas at Arlington Arlington, TX January 2020- December 2022

● Bachelor of Business Administration in Management (Graduated) Mountain View College Dallas, TX August 2017- December 2019

● Associates of Science in Business Management (Graduated) ACTIVITIES & LEADERSHIP

Texas Hmong New Years Dallas, TX

Non-Profit Organization- Administrative Assistant/ Marketing Coordinator November 2024- Present

• Created and managed social media content across multiple platforms, increasing engagement by 93% and growing the audience to 300 followers.

• Coordinated with local companies and partners to secure sponsorships and donations, contributing to raising $30K+ in funds.

• Planned and executed 5+ community events, driving attendance of 30 participants and strengthening community relationships.

• Supported fundraising campaigns that achieved 90% of organizational financial goals, directly helping the nonprofit sustain programs and outreach.

• Built strong relationships with businesses and community leaders to expand partnerships, increase brand visibility, and foster long-term support.

SKILLS

• Customer Service

• Time Management

• Organizational Skills

• Payment Transactions

Microsoft Excel

• XTRAC

• MS Office

• Salesforce

• Microsoft

PowerPoint

• Detail Oriented

• Communication

• Professionalism

• Microsoft Word

• Bullhorn

• Q4

Certificates

References

Will provide upon Request

• Talent Acquisition Certificate

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