Customer Service Los Angeles

Michael Warner

818-***-**** ️ ****************@*****.***

North Hollywood, CA 91602

Professional Summary

Highly motivated and dependable professional with over 10 years of experience in transportation, customer service, and healthcare-related support. Demonstrated ability to provide timely, safe, and efficient transport services across Los Angeles and surrounding areas. Skilled in working independently, maintaining professionalism, and building trust with clients. Strong communication, route navigation, and interpersonal skills. Adept at handling sensitive responsibilities such as transporting passengers, medical specimens, or elderly clients.

Skills

Route Optimization & GPS Navigation

Client Transport & Medical Appointment Support

Reliable & Timely Delivery

Patient & Customer Service Focused

Problem Resolution

HIPAA Awareness (in Caregiving & Medical Fields)

Call Center Experience

Attention to Detail

Coachable & Adaptable

Telephone Etiquette

Professional Experience

Driver – ALTO Transportation

Los Angeles, CA Apr 2025 – Present

Completed over 400 rides with a 5.0 rating, serving passengers across Los Angeles, Glendale, and the San Fernando Valley.

Work under ALTO’s UBER overflow contract and exclusive membership-based system.

Operate out of 2 out of 3 company stations, ensuring high customer satisfaction and transport efficiency.

Handle daily interactions with passengers, maintaining professionalism, punctuality, and safety.

Provide reliable transport to riders in both general and high-demand situations.

Independent Driver – UBER & Lyft

Los Angeles, CA Apr 2014 – Feb 2020; Ongoing with UBER

Safely transported clients to various destinations across Southern California.

Maintained a high customer rating by delivering friendly, prompt, and professional service.

Utilized GPS for efficient routing, decreasing travel time and increasing rider satisfaction.

Performed vehicle maintenance and reported mechanical issues to ensure ongoing safety.

Caregiver – IHSS (In-Home Support Services)

Chatsworth, CA Mar 2019 – Current

Assist elderly clients with daily tasks including hygiene, mobility, and medication reminders.

Transport patients to medical appointments and errands using safe handling and assistive equipment.

Monitor vital signs and communicate changes to healthcare professionals.

Talent Acquisition Coordinator – Advantage Solutions

Santa Ana, CA Feb 2016 – Jun 2018

Screened applicants, coordinated interviews, and supported new-hire onboarding.

Maintained candidate databases and participated in recruitment events.

Customer Service Representative – Regal Medical Group

Northridge, CA Dec 2014 – Feb 2016

Responded to patient inquiries and resolved service issues in a medical call center.

Scheduled appointments and provided information on services and insurance.

Customer Service Representative – Anthem Blue Cross

Woodland Hills, CA Dates Not Specified

Delivered accurate, efficient support to patients regarding claims, benefits, and provider services.

Documented interactions while maintaining compliance with healthcare regulations.

Education

Certification – Medical Billing & Coding

Los Angeles Pierce College Oct 2010

Canoga Park, CA

Contact this candidate