Account Manager Customer Success

Adrian Sherrill

Scottsdale, AZ ● 720-***-**** ● **************@***.***

Enterprise Software Account Management / Customer Success / Renewals Exceeded $15-20 Mil Quotas – Oracle Lead – Complex IT Cybersecurity Solutions – Data Analytics, Attention to Detail, Churn Mitigation Strategies, Negotiation Skills, New Product Demos, 99% Renewal Rate, Consistent President’s Club Achievements

EMPLOYMENT HISTORY

Account Manager

National Credit Center (NCC), Inc. (Financial Software Solutions for Automotive Clients) 2020-Current

Presented complex solutions via MS Teams and won new-logo accounts with the latest financial solutions to improve customer experience.

Exceeded my 2022, 2023 and 2024 MCR quotas and lead the team with the lowest erosion/attrition percentage on the team.

Utilized tools such as SalesForce CRM, Gainsight, Oracle NetSuite, Tableau, and others. Key Account Manager – Channel Partners

Nextiva, Inc. (Communications and VOIP Solutions Provider) 2018-2020

Managed key accounts with focus on relationships, account reviews and leveraging new products to generate upsell and cross sell opportunities.

Increased the number of referenceable customers by building rewarding and lasting relationships with valuable customer visits, strategic calls and presentations. Senior Renewal Manager

BeyondTrust Software, Inc. (Cyber Security, PAM Security, Enterprise Scanning Solutions) 2015-2018

Managed the key-accounts territory and secured contract renewals with the highest on-time-renewal rate in BeyondTrust history.

Promoted from SMB to Enterprise and ultimately Key accounts.

Consistently exceeded renewal quotas while generating new business, such as add-on licenses, upselling and cross selling. Top performer on the team in 2015, 2016 and achieved 108% of quota for 2017 and achieving Presidents Club.

Assisted current customers as a trusted advisor for licensing and support solutions.

Worked with our largest customer with a revenue increase from $900k annual revenue to $1.3 ARR. Renewals Manager

Axway Software, Inc. (Secure Data Transport and Data Security Solutions) 2011-2015

Managed federal and financial accounts on the east coast with an annual quota of $10mil (2012).

Increased revenue and exceeded quota by $1mil (10%) in fiscal 2012.

Recognized as the top sales representative on my team and received the President’s Award in 2012. Support Sales and Professional Services Manager – Level IV Oracle Corporation (DB Core Tech, CRM, ERP Software) 1998-2010

Managed accounts in specific territory within the Enterprise customer base.

Consistently achieved over 100% of quota.

Worked closely with C-Level contacts to help them achieve goals while using Oracle solutions. EDUCATION

Bachelor of Arts - Public Relations and Marketing - Colorado State University

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