Customer Service Property Management
Resume:
Sabrina Ellis
Customer Service Representative
Houston, TX
**************@*****.***
Professional Summary
Results-driven leasing consultant with 1 year of experience in property management, adept at managing the leasing process and ensuring tenant satisfaction. Demonstrates strong administrative skills and a commitment to maintaining records and facilitating communication. Holds a Real Estate License and possesses excellent customer service abilities, ready to leverage expertise in a remote property management role.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Leasing Consultant
AAA APARTMENT STAFFING-Columbia, SC
June 2025 to Present
• Maintained thorough knowledge of local rental laws and regulations to ensure legal compliance during lease negotiations
• Assisted in organizing resident events and community activities to foster a sense of belonging among tenants
• Utilized CRM software to track leads, follow up on inquiries, and maintain accurate records of prospect interactions
• Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner
Baker
Kroger-Irmo, SC
October 2024 to March 2025
• Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
• Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
• Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations
• Followed recipes and production schedules to ensure timely delivery of fresh products Leasing Consultant
Grady Management Inc-Rockville, MD
February 2024 to September 2024
• Managed lease agreements from initial negotiation to signing, ensuring accuracy and compliance with company policies
• Generated leads and successfully converted prospects into signed leases, consistently exceeding monthly leasing goals
• Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels
Leasing Consultant
InterSolutions, LLC-Gaithersburg, MD
February 2023 to February 2024
• Manage all aspects of the leasing process, including, but not limited to incoming traffic, qualifying prospects, leasing apartments, prepare leasing paperwork and completing move-in paperwork.
• Administrative tasks in the office include filing, maintaining records, answering, and transferring phone calls, greeting, and directing prospects, and relaying necessary information to upper management.
• Tending to the needs of the tenants which includes, processing work orders and managing key fobs.
• Meeting with prospective residents, identifying their housing needs, interviewing them to determine eligibility based on established criteria.
Direct Support Professional
EPIC Long Island-North Bellmore, NY
May 2020 to July 2020
• Worked with physically, intellectually, and emotionally challenged individuals.
• Assisted clients with basic daily living needs and activities which included but are not limited to; Cooking, Housekeeping, Bathing and Grooming the clients. Administered medication to each of the clients.
• Became AMAP certified under EPIC( Approved Medication Administration Personnel).
• CPR trained and certified.
Test Center Administrator
Cambridge Business Institute-Hempstead, NY
October 2017 to December 2019
• Coordinate and oversees all day to day aspects of the administration of a range of standardized testing activities conducted in a centralized testing center.
• Including development and coordination of testing program policies and procedures.
• Recruitment training and supervision of testing staff and administration. Billing Specialist
Bio-Science Laboratories-Port Washington, NY
July 2016 to December 2017
• Answer billing inquiries.
• Register patient and verify insurance coverage.
• Retrieve patient information required for Accounts Receivable.
• Working alongside insurance companies, healthcare providers, and patient to resolve account issues.
• Handle collections on non-payment accounts.
Home Health Aide
Mrs. Ann Williams Private Client-New Hyde Park, NY March 2012 to March 2016
Monitors patient condition by observing physical and mental stability.
• Supports patient by providing housekeeping, laundry services, and other household requirements.
• Prepare and serve meals
• Provide personal services such as bathing, dressing, and grooming.
• Maintains a safe secure environment for patient. Customer Support Representative
Cablevision-Melville, NY
May 2010 to March 2011
Provided professional, courteous, responsive, and accurate service to customers.
* Assisted customers in support with Cablevision products effectively and efficiently.
* Working simultaneously with multiple software applications.
* Immediate/direct keyboarding into customer service information systems.
* Consistently following up on promises and commitments in a timely matter.
* Appropriately identified and escalated unresolved issues.
* Provided routine customer service billing support but not limited to explaining billing statement. Test Center Administrator
Prometric-New York, NY
June 2008 to May 2010
Perform, adhere and enforce corporate practices, policies and procedures.
* Greet examinees, verify identification and explain the examination process.
* Provide superior customer service in a content friendly environment.
* Maintain and protect testing software and testing environment.
* Maintain open-line of communication with technical support to resolve fix technical issues. Overnight Stock Associate
Macy's-New York, NY
October 2007 to January 2008
Trained and provided direction to new employees.
* Replenished and sized merchandise on the sales floor.
* Maintained backroom organization to company protocol.
* Meet daily assignments established by store management.
* Processed merchandise following company standards and guidelines.
* Observed and monitored for loss prevention and any unusual activity. Customer Service Representative
Street Authority-Gaithersburg, MD
April 2007 to September 2007
Assisted customers with inquires and processed orders.
* Processed customer cancellations and subscription request.
* Investigated and resolved customer complaints both international and domestics.
* Coordinated and prioritized daily activities and administrative support to management. Customer Service Representative
The Berkely Group-Jericho, NY
October 2003 to March 2007
Assisted clients with inquires and insurance claims regarding travel benefits plan.
* Performed follow-up calls to customers as required resolving any outstanding inquiries.
* Processed new orders, tracked order status and handled billing and service inquisitions.
* Managed transactions and offering alternative solutions with the objective of retaining customers business.
Education
High school or equivalent in Medical Billing
State University of New York-Brooklyn, NY
December 2009 to March 2010
Certificate in Medical Billing And Coding Specialist Brooklyn Educational Opportunity Center
Skills
• Accounts Receivable
• Medical Terminology
• ICD-9
• Sales
• Quality assurance
• Communication skills
• Property management
• Medical Billing
• ICD-10
• Accounts receivable
• CPT Coding
• Medical Office Experience
• Hospitality
• Computer skills
• Laboratory Experience
• Medical Coding
• Customer service
• Insurance Verification
• Medicaid
• Medical Records
• Leadership
• Microsoft Office
Certifications and Licenses
Drivers License
First Aid Certification
Real Estate License
CPR Certification
Driver's License
Additional Information
Administrative professional with high quality skills, experience and training in medical coding and billing, customer service, administrative operations, quality assurance and compliance; complemented with strong administrative qualifications in organizational, analytical, problem- resolution, communication, interpersonal skills and proficient in various software applications.
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