Ability to take calls in a call center environment excellent handle ti
Resume:
Theresa A. Shannon
Citrus Heights CA 95621
****************@*****.***
I am enclosing for your professional review a copy of my resume. Currently, I am seeking a position in which I may apply and expand my present knowledge. You will note as you read my resume, that I offer excellent experience and skills. I believe I would be of immediate value to your company.
My work performance is thorough, resourceful, and detailed. I welcome the challenge and responsibility of proving my worth to an organization that appreciates quality performance.
If, upon review of my qualifications, you feel that you have a present or prospective need for an individual with my skills, I would like to arrange a meeting within the next two weeks to discuss the possibilities. Please contact me at the above address and telephone number.
Thank you for your consideration and reply. I look forward to hearing from you in the near future.
Sincerely,
Theresa A. Shannon
Enclosure: Resume
Theresa A. Shannon
6360 Parkcreek Circle
Citrus Heights CA 95621
****************@*****.***
SUMMARY OF QUALIFICATIONS:
$ Able to think independently and quickly resolve problems.
$ Demonstrated pattern of good attendance, performance and work habits.
$ Committed to producing results above and beyond what is expected.
$ Ambitious, willing to learn and destined to succeed.
$ Extremely well organized and follows through to the last detail.
$ Highly motivated and committed to delivering top quality service.
$ Takes pride in providing excellent customer service.
$ Strength in recognizing, analyzing and solving problems
$ Relates easily with all levels of personnel from laborers to management.
RELEVANT SKILLS:
$ Professional in assisting customers with clothing choices in an inbound call center.
$ Proven ability in general office administrative daily tasks including Quick Books, deposits and scheduling jobs.
$ Exceptional in assisting customers with all cellular phone issues and troubleshooting problems.
$ Professional talent in setting up new phone service.
$ Demonstrated ability in working in specialized cardiology department with doctor and patient needs.
$ Precise in scheduling appointments, front office client database and organizing files.
$ Very effective in answering multi-line phones.
$ Exceptional in dispensing medications as needed, requiring compassionate people skills.
$ Successful in receiving and delivering messages for healthcare professionals, professionally and courteously as well as paging doctors on call for emergencies.
$ Unique ability in prospecting new accounts and maintaining existing client base.
EMPLOYMENT HISTORY:
09/19-9-21. ADA Tactile Signage Group
Sacramento, CA
Owner
Signage Vendor in Braille Signage
Bid jobs, Blueprints, Delivered Signs to contractors, Schools, restraunts usually Restroom Signage and other signage that contractors or Architects chose
05/07-08/18 Lascom Answering Service, Susanville, CA
Answering Service Operator/Tow Truck Dispatcher/Taxi Dispatcher
06/04-03/07 AT&T Wireless, Rancho Cordova, CA
Customer Service Representative
08/03-06/04 The Gap, Inc., Rocklin, CA
Customer Service Consultant
05/02-08/03 Bullnosing by Mitch, Sacramento, CA
Co-Owner/Office Manager
05/99-04/02 Verizon Wireless, Folsom, CA
Customer Service Representative
05/96-04/99 Sacramento Animal Medical Group, Sacramento, CA
Receptionist/Assistant Office Manager
09/96-05/99 Highlands Veterinarian, North Highlands, CA
Customer Service Representative
09/96-05/99 Greenback Veterinarian Hospital, Citrus Heights, CA
Customer Service Representative
05/96-09/96 All Our Pets, Sacramento, CA
Customer Service Representative
EDUCATION:
UCC/United Christian Vocational School, Sacramento, CA
Certificate in Office Administration (Medical)
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