Customer Service Data Entry
Resume:
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TASHA GROSS
DATA ENTRY/ADMINISTRATIVE
PROFESSIONAL
CONTACT
*****.*****@*****.***
Rockford, IL 61101
SKILLS
● Windows
● MS Office
● Verint
● Avaya
● Macola ES
● Database Professional
● SAP
● Citrix
● Appro MP100
● EZaccess
● Electronic Personic Input Center
● E2K
● HMMS
● Salesforce
● Skype
● CX One
● Client App
● NetSuite
PROFESSIONAL SUMMARY
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Proven ability to work independently and collaboratively in a fast-paced environment.
EXPERIENCE
November 2023 - Present
Delivery Driver-Merchandising-Warehouse Associate
Grubhub/UberEats/Instacart/Wonolo, Various, IL, WI
● Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
● Checked delivery addresses and verified correct package delivery
● Managed multiple tasks simultaneously while delivering goods within specified time frames
● Stocked shelves
● Ensured no outdated products were left on shelves
● Packaged, sealed and labeled products
March 2023 - October 2023
Logistics Specialist
Spectraforce, Naperville
● Worked as a contractor for BMO Harris Bank as a Logistics Specialist
● Created, maintained and entered information into databases
● Managed employee hardware/peripheral returns and exchanges
● Assisted with onboarding/offboarding all NACCC employees for their Avaya and Verint technology requirements
July 2022 - October 2022
Customer Support Coordinator
Iconma, Deerfield
● Worked as a contract employee for Walgreens Security Operations Center
(SOC) as a customer support coordinator
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● Slack
● Record Keeping
● Internet Savvy
● Type 45 WPM
● Proficient in 10-Key
● General Office
● Was responsible for responding to all emergency situations including security, fire, safety and communication alerts/issues reported to SOC through alarm systems, inbound calls, emails, and social media
● Followed procedures to determine the severity and validity of the alarms
● Responded to alarm activation alerts by contacting the local fire department, law enforcement, site employees and other company resources and service providers
● Assisted Walgreens employees with troubleshooting alarm issues, creating tickets and navigating Walgreens apps for guidelines and other information
● Prepared detailed documentation of incidents, events and actions to assist in response and recovery efforts
● Worked effectively with others in a team environment to identify and mitigate risks by monitoring news, social media and other sources of intelligence to determine the potential operational impact of stores due to social unrest, weather events, natural disasters, infrastructure issues April 2021 - July 2021
Transaction Specialist
Rose International, Rockford
● Worked as a contract employee for Grainger as a transaction specialist
● Used NetSuite and SAP system to identify problems with customer orders and create necessary solutions
● Tracked back orders and other problematic orders and successfully resolved each one
● Created reports documenting errors with customer orders
● Worked effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
● Performed filing functions for orders, reports and other documents along with other duties as assigned
July 2018 - November 2019
CSA/Claims Adjuster
TWG/Assurant, Rockford
● Received high volume consumer calls and ensured questions were answered regarding program benefits, coverage and claims process while building rapport
● Received high volume calls from repair facilities to start/process claims for approval/denial
● Adjusted claims, per requests of repair facilities
● Gathered information and details to understand the customer's needs, resolve issues and advise on next steps
● Determined the appropriate solution, educate callers on policies, warranties, services and procedures
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● Documented solutions and other information from calls in database
● Maintained working knowledge of programs by studying program materials and participating in training activities
● Partnered with adjusters or supervisors to appropriately manage escalated calls via Skype and email
● Processed claim payments
April 2018 - July 2018
CSR/Claims Adjuster
Lasalle Network, Rockford
● Diligently worked as a temporary employee for TWG as a customer service agent and claims adjuster (please see above)
October 2010 - November 2017
Gateway Air Import Agent
UPS Cartage Services, Elk Grove Vlg
● Was responsible for daily tracking and tracing of inbound air shipments for global accounts via internet or communicating with airlines directly
● Prepared various reports and updated status of files
● Routed customer requests to the appropriate dispatcher or UPS employee
● Inspected dangerous goods shipments to ensure proper preparation and documentation for travel to customer
● Input data into HMMS for proper truck movement
● Maintained dangerous goods documents
● Created folders for incoming MAWB shipments that have been manifested
● Managed incoming/outgoing correspondence via email
● Located files to add necessary documents and ensured all shipments were picked up and completed
● Checked for holds on shipments to prevent unnecessary driver attempts for pick up
● Requested checks for payments to airlines and performed general office duties EDUCATION
October 1998
Associates - Computer System Specialist
Robert Morris College
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