Customer Service Sales Executive

SAWOOD SHAIKH

Date of birth: **/**/**** Nationality: Indian Gender: Male Phone number:

+971-********* (Mobile) Email address: *************@*****.*** Address: HOR AL ANZ ABU BAKAR AL SIDDIQUE METRO ST, DEIRA DUBAI, 500001, Dubai, United Arab Emirates (Home)

With two years of experience in Dubai’s competitive market. Skilled in customer relations, negotiations, and closing deals. Holds a valid UAE driving license for seamless mobility. 2015 – CURRENT MUMBAI, India

HSC CERTIFIED AND UNDER GRADUATE VIDYANIDHI JR.COLLEGE O SCIENCE Address GULMOHAR ROAD MHADA COLONY, JUHU LANE NEAR ECOLE MONDIAL WORLD SCHOOL, 400047, MUMBAI, India 18/02/2023 – CURRENT DEIRA DUBAI, United Arab Emirates SALES EXECUTIVE PLANET TELECOM (DEIRA DUBAI)

Activities and Responsibilities

1. Customer Service Excellence

• Delivered exceptional customer service by guiding customers in selecting mobile devices from a diverse range of brands, including Oppo, Vivo, Huawei, Honor, Samsung, and Apple.

• Resolved customer inquiries and issues, ensuring a positive shopping experience and fostering customer loyalty.

2. Sales Management

• Led sales initiatives to achieve and exceed monthly sales targets through effective product promotion and customer engagement.

• Conducted product demonstrations and showcased features to highlight the benefits of various mobile devices.

3. Team Leadership

• Managed a team of three brand promoters, providing training and support to enhance their product knowledge and sales techniques.

• Coordinated daily activities and scheduled shifts to ensure optimal coverage and service delivery. 4. Inventory Oversight

• Monitored stock levels and collaborated with management to maintain inventory accuracy and availability of popular devices.

• Assisted in the introduction and display of new products, ensuring a well-organized sales area. 5. Technical Support

• Offered technical assistance and troubleshooting for customers, enhancing their understanding of device functionalities and capabilities.

• Educated customers on device setup, usage, and maintenance to maximize customer satisfaction. 6. Promotional Strategies

• Developed and executed promotional campaigns to increase brand awareness and drive sales.

• Created eye-catching product displays and coordinated promotional events to attract customers. 7. Sales Reporting and Analysis

• Maintained detailed records of sales transactions and customer interactions, providing insights for performance evaluations.

• Provided management with feedback on customer preferences, competitive analysis, and market trends to inform inventory and marketing strategies.

8. Team Collaboration

• Fostered a collaborative team environment, encouraging open communication and shared goals among team members.

• Participated in regular meetings to discuss performance, challenges, and strategies for improvement. ABOUT ME

EDUCATION AND TRAINING

WORK EXPERIENCE

Driving Licence: B

07/07/2017 – 28/02/2023 MUMBAI, India

SALES EXECUTIVE SAMSUNG INDIA PVT LTD

• SERVE CUSTOMER BY PROVIDING PRODUCT & SERVICE INFORMATION.

• RESOLVE PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER COMPLAINT.

• PREPARE PRODUCT AND SERVICE REPORTS BY COLLECTING AND ANALYZING CUSTOMER INFORMATION.

• AGRESSIVE APPROACH TO TARGET ACHIVEMENT.

• MAINTAIN COUNTER AREA DISPLAY OF MERCHANDISE IN ORDERLY AND ATTRACTIVE MANNER.

• ASSIST AND RESOLVE CUSTOMER COMPLAINTS.

• KEEPING TRACKS OF NEW PRODUCT INFORMATION AND UPCOMING PRODUCT PROMOTIONS.

• QUICKLY RESPONDING TO CUSTOMER COMPLAINTS, REQUEST AND COMMENDS.

• DRIVING OPERATIONAL, VISUAL AND CUSTOMER SERVICE STANDERDS IN STORE.

• ABLE TO COMEUP WITH NEW IDEAS.

• ALWAYS PUTTING CUSTOMER FIRST.

• CREATE SALES ORDER.

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Mother tongue(s): HINDI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH /

MARATHI /

URDU

C1 B1 C1 B1 B1

ARABIC B1 A1 B1 A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Microsoft Office Microsoft Word Google Drive Microsoft Powerpoint Social Media Microsoft Excel LANGUAGE SKILLS

DIGITAL SKILLS

DRIVING LICENCE

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