Customer Service Representative

SUMMARY

UPSCALE MARKETING July **** to Jan ****

APPOINTMENT SETTER

Scheduling and confirming appointments on behalf of a company or individual. Contacting potential clients through cold calling and emailing. Coordinating schedules and ensuring accurate communication of necessary information. Identifying leads and gauging their interest in the product or service. Generating interest and booking appointments with prospective customers. AMAZON July 29, 2024 to January 24, 2025.

CUSTOMER SERVICE REPRESENTATIVE

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.

Communicating with customers through various channels. Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Resourceful call center representative who consistently meets and exceeds productivity goals. Proven capacity to resolve customers issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. JENETH DOMINGO MARA

CUSTOMER SERVICE REPRESENTATIVE

SKILLS

PROFESSIONAL EXPERIENCE

COMMUNCATION SKILLS ATTENTION TO DETAIL TIME MANAGEMANT 093********

**************@*****.***

IQOR

CUSTOMER SERVICE REPRESENTATIVE

Support customers by answering product and membership service questions Deal with customer feedback and general inquiries

Give customers service information including product and membership details Process service and return transactions at the register in alignment with company’s100% customer satisfaction guarantee Accept payment for goods, make change, and issue receipts Identify, investigate and deal with customer issues accordingly January 2018 to February 2019

ADAPTABILITY POSITIVITY

JOANNA LA ROSA - 092********

FLYNN GAMPAL - 092********

ADDITIONAL INFORMATION / REFERENCE

EDUCATION

HOLY CROSS OF DAVAO COLLEGE

Bachelor of Science in Commerce - 2000

NEXTBPO

MEDICAL CLAIMS REPRESENTATIVE

Gather and verify patient information, including personal details, insurance coverage, and relevant medical history

Assign appropriate medical codes (such as CPT codes, ICD-10 codes)to describe the procedures and diagnoses related to patient care.

Enter the coded information into the billing system to generate claims for reimbursement. Submit claims to insurance companies electronically or through paper submission, adhering to specific formatting and documentation requirements.

Track the status of submitted claims and follow up with insurance companies to ensure timely and accurate reimbursement.

Record payments received from insurance companies, patients, or other payers in the billing system. Investigate and address claim denials by identifying and resolving issues that led to the denial, and resubmitting corrected claims. Generate and send bills to patients for their portion of the medical expenses, including co-payments, deductibles, and noncovered services. Verify patients' insurance coverage and eligibility before services are provided to ensure accurate billing. Adhere to healthcare regulations and compliance standards, such as the Health Insurance Portability and Accountability A

(HIPAA).

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