Front Office Quality Control

CURRICULUM VITAE

PERSONAL DETAILS

Name: Eva Awino Kola

Gender: Female

Email: ***********@*****.***

Phone Number: +254*********

Passport No: BK1073656

CAREER OBLECTIVES

Dedicated and detail-oriented hospitality professional with relative years of experience in housekeeping and general hotel operations. Proven track record of maintaining high standards of cleanliness, guest satisfaction, and operational efficiency. Skilled in managing housekeeping staff, ensuring adherence to hygiene protocols, and supporting front office and back-end operations to deliver seamless guest experiences. Adept at coordinating with multiple departments to uphold service quality, manage inventory, and handle guest requests promptly. Passionate about hotel management and committed to continuous learning and growth within the hospitality industry. Recognized for strong organizational skills, a proactive approach, and the ability to perform under pressure in fast-paced environments. Core Skills and Competencies

Ability to interact with people and system to build relationships with people.

Excellent communication skills, ability to effectively communicate with persons of all Type.

Assertive and independent thinker.

ACADEMICS HISTORY

2004 – 2006 Thika Institute of Business Studies - Diploma in Hospitality 2002 – 2003 Thika Technical Training Collage - Certificate in computer Packages 1997 – 1999 Ujuzi Fursa Africa Training Institutes - Certificate in Caregiving Course 1993 – 1996 Senior Chief Koinange High School - Kenya Certificate of Secondary Education 1985 – 1992 Ng’aya Girls Primary School - Kenya Certificate of Primary Education SKILLS

Team player

Housekeeping

Health & Safety Compliance

Knowledge of Cleaning Procedures

Sanitation

Good Problem Solving

Adaptability and flexible

Guest Service

Creativity

Critical thinking

Strong work ethic

WORK EXPERIENCE

2019-2023

Ngong Bounty Hotel - Laundry Supervisor

Duties and Responsibilities:

Supervise and manage laundry staff

Oversee daily laundry operations

Ensure quality and efficiency in laundry processing

Monitor inventory and supplies

Implement and maintain laundry procedures and protocols

Conduct performance evaluations and provide training

Maintain equipment and machinery

Ensure compliance with safety and hygiene standards

Manage budgets and costs

Year 2014 – 2018

Amani Resort – Laundry Supervisor

Duties and Responsibilities:

Monitor and control laundry workflow

Prioritize tasks and manage deadlines

Conduct quality control checks

Identify and resolve issues or problems

Implement productivity improvements

Train staff on new equipment or procedures

Maintain records and reports (e.g., production, inventory)

Ensure compliance with regulatory requirements

Collaborate with other departments to meet customer needs

Develop and implement laundry procedures and policies

Manage linen inventory and distribution

Year 2008 – 2012

Park Place Hotel – Laundry Helper

Duties and Responsibilities:

Streamlined scheduling and task coordination for laundry staff, enhancing team productivity and ensuring consistent, timely service delivery.

Successfully trained new employees on equipment operation, safety protocols, and standard procedures, ensuring rapid integration into the team and consistent adherence to safety and quality standards.

Proactively monitored staff performance and provided constructive feedback, fostering a culture of accountability and continuous improvement across the team.

Maintained high standards for laundry processing and delivery, ensuring prompt turnaround times and reliable service that exceeded operational expectations.

Maintained rigorous quality control to ensure cleanliness and proper fabric handling, enhancing service reliability and preserving garment integrity.

Streamlined sorting and distribution processes to ensure accurate, on-time delivery of laundry items to the appropriate departments and clients, improving overall service reliability.

Implemented and enforced proper usage and maintenance protocols for all laundry equipment, minimizing breakdowns and ensuring uninterrupted operations.

Proactively scheduled servicing and communicated equipment issues to maintenance teams, ensuring consistent machine reliability and minimizing workflow disruptions.

Effectively managed supply inventory, maintaining optimal stock levels of detergents and chemicals to support continuous, efficient laundry operations.

Streamlined inventory ordering and maintained accurate usage records, ensuring timely replenishment and preventing shortages to support smooth operations.

Strictly enforced hygiene and safety standards according to regulations, ensuring a safe work environment and consistently meeting industry compliance requirements. Year 2000 – 2001

Care Giver - Nairobi Homecare and Hospice

Duties and Responsibilities:

Assisting with bathing, dressing, and grooming.

Helping with oral hygiene and toileting.

Providing mobility support, helping with transfers from a bed or chair and using walkers or wheelchairs.

Reminding clients to take medications at the correct times and dosages.

Monitoring vital signs and observing for any changes in the client's health.

Coordinating and transporting the client to medical appointments.

Preparing nutritious meals and ensuring the client is eating and staying hydrated. REFEREE

Available Upon Request

Contact this candidate