Customer Service Accounts Receivable

KO

KRISTINA OWENS

*****************@*****.*** 810-***-**** Burton, Michigan 48509

I am a skilled administrative professional looking for a position that is challenging and rewarding with opportunity for growth in an organization with high standards providing quality services and or products. Talented Accounts Receivable Specialist with over 20 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Client Retention

Research and Trend Analysis

Customer Service

Database Skills

Relationship Building

Verbal and Written Communication

Detail-Oriented

Problem Solving

Microsoft Office

Organization and Efficiency

LJ Rolls Mechanical Fenton, MI

Collection Specialist/Billing Clerk

04/2023 - Current

Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.

Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.

Maintained accurate records of all collection activities in the computer system.

Provided timely and detailed updates on collections activity to management.

Negotiated repayment terms with customers based on their individual circumstances.

Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.

Researched customer accounts for errors or discrepancies and corrected them as necessary.

Utilized problem-solving skills to address complex issues that arose during collection efforts.

Worked collaboratively with other departments to ensure timely resolution of customer issues.

Secured payments by following up with customers which disregarded promise to pay.

Initiated legal proceedings against delinquent customers when necessary. Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.

Performed data entry of customer orders into computer system. Prepared, printed and mailed invoices to customers. Generated and processed invoices in accordance with billing cycles. Summary

Skills

Experience

Processed invoices, credit memos, and other financial documents. Coordinated with sales team to ensure accurate billing of customers. Updated billing systems regularly by entering new customer information or modifying existing records.

WSMH/WEYI/WBSF Flint, MI

Marketing Associate/Business Assistant

07/2016 - 04/2023

Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Sorted incoming mail and directed to correct personnel each day. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling. Daily Log Reconciliation in OSI for three stations Assisted all Department Heads with specialized projects ranging from Helping News with Annual School Mailers to assisting HR with monthly station events and creation of station Newsletters. Supported sales activities through promotional material and market research.

Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships. Created proposals and Avails for MC's

Maintained Ad Connections for all three Stations

Political Specialist for three stations, maintained all files and financial reporting as well as all FCC Requirements

Order Entry process in OSI from direct orders and facilitating E-Port and EC2Way

Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships. Political Specialist for three stations, maintained all files and financial reporting as well as all FCC Requirements

Order Entry process in OSI from direct orders and facilitating E-Port and EC2Way

Maintain all live files for scripting

Work with Corporate Credit for payment releases

WJRT ABC 12 Flint, MI

Accout Receivable, Credit and Collections

Clerk

06/2006 - 07/2016

Identified past due accounts and contacted account holders to arrange payment.

Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.

Contacted customers to collect outstanding payments, negotiated installment methods and processed payments.

Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data. Cross trained in Accounts Payable

Experienced in Wide Orbit traffic and Accounting Functions as well as Citrix

Responsible for ordering all station supplies

Responsible for posting job openings

Answered and directed incoming calls using multi-line telephone system. Served visitors by greeting, welcoming and directing to appropriate personnel.

Charles Stewart Mott Community College Flint, MI Education and Training

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