Virtual Assistant Customer Service

Leslie Pena

Perth Amboy, NJ 732-***-****

· **************@*****.*** ·

Caring and eager to help and willing to learn. Observant and skilled. Hardworking. Team player. Dedicated. Strong leadership skills. Reliable

EXPERIENCE

06/2023 – CURRENT

PAYROLL AND HUMAN RESOURCE SUPPORT, ALL WORK INC

Assured confidentiality of paperwork, documents, and calls. Gather and examine important information to determine eligibility for onboarding or employment assistance. Record, review, and take steps to follow-up on and resolve talent complaints. Ensure talents and managers receive their documents on time. Abide by all HIPPA laws.

Create and maintain record keeping files and systems. Interact with talents.

Receive inbound calls and make outbound calls to talents and managers while providing excellent customer service.

11/2020 - 06/2023

ADMINISTRATIVE ASSISTANCE, PORTES TRUCKING

Staff Scheduling.

Event Planning.

Owned all responsibilities for the company's federal motor compliance. Monitors expenditures, processes payment requests for reimbursement, prepares purchase orders,purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors.

Assists managers and supervisors in developing policies and procedures, while providing excellent customer service.

Hiring workers who demonstrate they can successfully do the job and knowing when to let others go.

Go above and beyond for the company.

03/2020-11/2020

ADMINISTRATIVE EXECUTIVE, WAKEFERN

Maintained safety and security of all employees.

Responsible for auditing the incoming freight of perishable items.. Confirmed pricing on various platforms.

Worked with different resources to ensure logistical accuracy of product. Facilitated group meetings and provided one-on-one support. Provided diverse assistance to leadership, including clerical support, freight management and document coordination.

EDUCATION

2015

HIGH SCHOOL DIPLOMA, CARTERET HIGH SCHOOL

SKILL

• Bilingual-Spanish Speaking

• Ability to provide superior customer service

• Proficient in the use of Microsoft Applications

CERTIFICATIONS

• Reliable and efficient

• Dedicated to helping grow the business

• Extremely detail-oriented

HRM

REFERENCES PROVIDED UPON REQUEST

2

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