Customer Care General Manager

Curriculum Vitae

Gustavo A Yepes ***-***- **** ********@*****.*** Fort Lauderdale, FL

Professional Summary

International Business and Global Mobility Professional with 25+ years of experience in customer care, account management and executive leadership. Proven success supporting Fortune 500 clients (Procter

& Gamble, GE, NBC/Telemundo, Rohm & Haas, Henkel Corp.) in areas including expatriate relocation, immigration, compensation & benefits, and compliance. Skilled in territory management, sales, operations management, and team leadership. Bilingual in English and Spanish. Professional Experience

Career Prep Academy – Pompano, FL / Class Monitor 2025 – Present

● Supervise high school classrooms supporting students with learning needs. ● Grade assessments, track attendance, and maintain communication with parents. ● Support teachers with special projects and individualized learning strategies.

Chetu Inc. – Sunrise, FL / National Accounts Manager, LATAM 2024 – 2025

● Managed software development and IT service accounts across Latin America. ● Oversaw integrations, upgrades, and custom technology solutions. ● Strengthened LATAM market presence through business development and sales

Quality Importers Trading Co. – Weston, FL / Territory Manager 2019 – 2024

● Directed sales and customer relations for Florida, Caribbean, and South America. ● Maintained relationships with cigar retailers and distributors across the region. ● Achieved consistent top regional sales.

Relo-America, LLC – Ft. Lauderdale, FL / General Manager 2014 – 2018

● Management of residential properties, leasing, tenant screening, rent collection, maintenance.

● handled contracts, evictions, and vendor repairs. DirecTV Retention Center – Ft. Lauderdale, FL / CRG Agent (Part-time) 2014 – 2017

● Retained customers through re-negotiation of contracts and service bundles. ● Achieved 93% customer satisfaction and 85% retention (ranked "excellent") SEARS Home Services – South Florida, FL / General Manager 2010 – 2012

● Directed operations, sales, and staffing for 25 employees. ● Increased company revenue by 29% through optimization and special projects. ● Managed training, scheduling, and customer service initiatives

CARTUS Global Mobility – Danbury, CT / Consultant, Manager, Executive 2000 – 2009

● Served as subject matter expert, managing logistics, cultural adjustments, administrative processes for expats in short - long term assignments● assist with immigration processes, housing finding, international moving services,, navigating foreign tax regulations, providing cultural orientation to help the individuals and their families adapt to their new environment. Supported important clients like P&G, GE, NBC/Telemundo, Rohm & Haas and Henkel Corp. ● Advised on compensation and benefits. ● Trained consultants, distributed caseloads, and promoted client relations. ● Awarded “Top Block” Service Award. Education

● B.S. International Business & Administration (Honors) – Mercy University, NY

● A.S. Accounting (Honors) – Mercy University, NY

● MBA Coursework in Global Mobility & HR – Pace University, NY

● HR, Compensation & Benefits Courses – Florida Atlantic University, FL

● CAM Certification Courses – Gold Coast Academy, FL

● Health & Wellness Coaching Courses – Miami Dade College, FL Languages

●Fluent in English and Spanish ● Conversant in Italian Technical Skills

●Internet Research ● Power Point ● Quick Books ● Net Suit CRM ● Chromebook Applications

● Excel ● Proficient in CRM Software ● ERP Systems ● Online ordering platform

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