Front Desk Customer Service

Loreta Burlingame

424-***-**** ****************@*****.*** Vail, CO 81657

OBJECTIVE

Dedicated and goal-oriented hospitality professional with a strong passion for sustainable tourism and the preservation of natural resources. Experienced in front desk operations across luxury properties, with a proven ability to deliver exceptional customer service while fostering meaningful guest connections. Highly organized, efficient, and committed to completing tasks with excellence, while contributing to an elevated guest experience and environmentally conscious hospitality practices. RELEVANT QUALIFICATIONS SUMMARY

Proven front desk experience with exposure to managerial responsibilities at The Ritz-Carlton Club and Residences, complemented by service at two additional luxury properties—a city hotel and a resort. Recognized for exceptional interpersonal skills, reliability, and a commitment to excellence. Adept at problem-solving, learning quickly, and leading with professionalism and integrity. Passionate about creating personalized and memorable guest experiences while consistently upholding the highest standards of luxury hospitality.

EXPERIENCE

Guest Experience Expert – Vail, CO

The Ritz-Carlton Club and Residences January 2025 – Present

Deliver a warm and professional welcome, ensuring seamless check-in and check-out experiences.

Manage guest communications, including calls, payments, and inquiries, while maintaining the highest service standards.

Create and monitor property reservations, as well as on- and off-property recreational bookings.

Uphold Ritz-Carlton brand standards while assisting in anticipating and fulfilling guest needs. Front Desk Receptionist – Rhodes Island, Greece

Alia Luxury Suites Hotel May 2023

Oversaw check-in/check-out procedures and guest communications.

Managed payments and guest folios with accuracy and professionalism.

Entrusted with managerial duties, including training new interns and resolving guest concerns efficiently.

Front Desk Agent – Intern/Seasonal Employee – Los Angeles, CA Sunset Marquis Hotel May 2022 – August 2022

Promoted from intern to full-time seasonal employee within one month.

Executed check-in/check-out processes and managed cash, credit, and debit card transactions.

Resolved guest concerns promptly and effectively, ensuring satisfaction.

Utilized hotel systems to verify reservations, process purchases, and manage guest accounts.

Coordinated with housekeeping to ensure room readiness.

Assisted guests with transportation, dining, and entertainment recommendations. Dog Walker & Pet Sitter – Los Angeles, CA

Sit Stay Play Nov 2019 – Jan 2020

Canine Companion Sep 2020 – May 2021

Provided daily walks, feedings, and companionship for multiple pets, including overnight sitting.

Maintained strong trust and reliability with pet owners while balancing academic commitments. Business Owner – Dog Walker & Pet Sitter – Los Angeles, CA Burlingame Dog Walkers Feb 2015 – Jan 2019

Founded and managed a small business caring for multiple families’ pets.

Oversaw daily walks, feedings, playtime, and house sitting.

Developed strong organizational and customer service skills while building long-term client relationships.

Waitress, Dishwasher, Cashier, Customer Service – Los Angeles, CA Manny’s Pizzeria Jul 2019 – Nov 2019

Supported day-to-day restaurant operations, including wait service, dishwashing, cashiering, and guest service.

Contributed to a warm, family-style dining environment. EDUCATION

Bachelor of Arts in Business – Hospitality & Tourism Management Turiba University Awarded June 2025

Coursework in Business, Sales, and Marketing

Santa Monica College January 2021

High School Diploma

Palisades Charter High School June 2019

BACKGROUND

Latvian-born and adopted by an American family at age 10, I hold dual citizenship, which has enriched both my academic and professional journey. I completed my Bachelor’s degree in Hospitality & Tourism Management at Turiba University, one of Latvia’s top institutions, and gained diverse international experience at luxury hotels in Europe and the United States. My background and global exposure have shaped my understanding of true hospitality, inspiring me to create meaningful guest experiences while promoting sustainable tourism practices.

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