Customer Service Support
Resume:
Shirelda V. Johnson
Lithonia, Ga *****
*******@*****.***
PROFILE
Highly accomplished professional with several years of experience in banking, health care and customer service expertise. Demonstrated knowledge to successfully manage multiple projects and deadlines. Interested in targeting a challenging position in a corporate service environment that will leverage my broad based background and exceptional communication and leadership skills.
CAREER HIGHLIGHTS
Customer Service: I have demonstrated the ability to deliver A+ service in a customer/ client relationship environment while handling complex issues. I have proven ability to deliver prompt, professional, courteous, people first customer service in the corporate insurance industry.
Policy/Procedures: Interpreting, developing, maintaining and communicating clear organizational policies and procedures to provide consistency across the organization minimizing legal risks for the organization.
Compliance Management: Ensuring organizational compliance with state and federal regulatory agencies. Advice on regulatory updates. PROFESSIONAL BACKGROUND
Work Experience
04/2011 - CURRENT
Bank of America
College Park, Ga
Virtual Lead- ICLP/Lead Operations Representative/ATM SPECIALIST/CLAIMS- Processing VIEX & P3, Preparing daily EOD reports, communicating with management/team via communicator moc reporting hourly volume, creating snapshot report, directing associates to prods to process volume, reporting tech issues, creating tickets for systems issues, assisting associates with questions or concerns related to Virtual processing, correcting OOB’s in P3, reporting codes in P3 to tech support, assisting management with huddles/managerial responsibilities, Completing Day 2 reports for current day balancing. 03/2008 - 02/2009
Bank of America
College Park, GA
Vault Teller
Fill orders for currency and coins, and count and record cash deposits in vault of commercial bank; counts currency, coins and checks received for deposit in vault from business or branch bank, by hand and using currency counting machine. Total currency and checks, using computer or calculator, to verify amount on deposit slip or other form. Record deposits in customer account record.
01/2007 - 08/2007
Sprint- Call Center
Charlotte, NC
Customer Service Specialist
Deal directly with customers either by telephone, electronically. Respond promptly to customer inquiries, handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications, process orders, forms, applications and requests, direct requests and unresolved issues to the designated resource. Manage customers' accounts and keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken and manage administration. Communicate and coordinate with internal dept. follow ups.. 04/2002 - 08/2007
Bank of America
Charlotte, NC
Item Processor/Workflow Coordinator.-Proof
Operate machine to encode, add, cancel, photocopy, sort checks, drafts, and money orders for collection and to improve records of transactions. Assisted in Proof's Receiving Dept., to ensure the receiving of all bank documents (checks, cash, money orders) to be processed by the Proof Operator. Assisting Proof Operator in questions and concerns of unsure documents and supervising the finished documents to the Sorter Dept. Collecting cash, and errors from operators to be processed and written up and logged. Ensuring all pre-encoded checks were processed to the sorter for further process to ensure posting of payments and credits. 01/2000 - 03/2002
BB & T Bank
Whiteville, NC
Customer Service Rep.
Answering incoming calls concerning billing, ordering checks, account inquiries, and assistance with online banking. Perform customer verifications, process orders, forms, applications and requests, direct requests and unresolved issues to the designated resource. Manage customers' accounts and keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken and manage administration. Communicate and coordinate with internal departments as well as follow up on customer interactions.
01/1997 - 12/2000
Southeastern Regional Medical Center/Southeastern Psychiatry Lumberton, NC
Medical Records Assistant III/ Medical Transcriptionist Ensuring all types of relevant patient information is transformed to a written text document using medical notes, Dr.’s notes and orders, and also patient records. Compiling and verifying files. Preparing folders and maintaining records of newly admitted patients. Review medical records for completeness, assemble records into standard order, and file records in designated areas according to applicable alphabetic and numeric filing system. Locating, signing out, and delivering medical record requested by hospital department. CERTIFICATIONS - EDUCATION - TRAINING
Lumberton Senior High -Lumberton, NC
Robeson Community College- Lumberton, NC
Major - Business Administration
Contact this candidate