Customer Service, Problem Solving, Organizational Skills, Team Player

Kayla McCree

***********@*****.*** 682-***-**** CA https://www.linkedin.com/in/kayla-mccree-5b11931a6/ Summary

Experience in crafting engaging content and optimizing AI-driven solutions. Proven track record as a Freelance Ghostwriter, delivering high-quality articles and essays with meticulous attention to detail and strong written communication skills. Expertise in AI training, content moderation, and leveraging web technologies to enhance content delivery and user engagement.

Work Experience

Lablab.ai

UX Designer Aug 2024 - Feb 2025

• Led 60% of design and layout efforts, collaborating with a team to create the user interface for an educational platform using Figma.

• Applied HTML, CSS, and JavaScript, contributing 70% to the development of a responsive and user-friendly website that enhanced the learning experience.

• Contributed 80% to the final pitch of a functional platform, earning recognition for innovative design and user-centric features.

Appen

Crowdsourced Labeler – Social Media Ads Feb 2025 - Present

• Engineered prompts for advanced AI systems (Claude, Gemini, Manas, Perplexity, ChatGPT), improving output accuracy and user satisfaction by over 85% through structured evaluation criteria.

• Assessed AI responses against rigorous benchmarks including groundedness, directness, and readability, contributing to a 90%+ consistency rate in high-quality data labeling.

• Evaluated and labeled over 95% of assigned social media ads per batch to support AI-powered ad targeting, content moderation, and machine learning refinement.

• Analyzed ad content for relevance, accuracy, and policy compliance, flagging misleading or inappropriate material with 98% accuracy.

• Delivered actionable feedback that improved algorithmic ad recommendations by up to 30% in engagement metrics.

• Completes up to 60 ad assessments per batch within strict time constraints to optimize data integrity and model performance.

• Contributed to AI model refinement and automated decision-making by ensuring consistency in ad evaluations. BairesDev

Referral Partner Jan 2024 - Jan 2025

• Facilitated connections between skilled software developers and potential career opportunities, enhancing recruitment efforts.

• Actively engaged with developers to understand their career aspirations and align them with suitable roles.

• Contributed to the growth of the developer community by identifying and nurturing top talent. Fiverr

Customer Support Agent Aug 2019 - May 2022

• Addressed and resolved over 300 customer inquiries weekly through multiple channels, including chat, utilizing platforms such as Zendesk and Salesforce.

• Processed detailed information on 300+ orders weekly with high-volume data entry proficiency using Excel.

• Achieved a 100% customer satisfaction rating while maintaining an average response time of 2 minutes by combining empathetic communication with efficient problem-solving. Textbroker International

Freelance Ghostwriter May 2018 - Jul 2021

• Researched and crafted custom content, producing over 10 articles and essays weekly while adhering to strict deadlines and client specifications.

• Enhanced client satisfaction through meticulous proofreading and efficient editing processes, reducing revision requests by 10% and achieving 95% accuracy across 200+ reviewed documents.

• Cultivated strong client relationships, achieving 100% repeat business and receiving referrals from high-value clients through effective communication and professionalism. Education

Connections Academy: Online School

High School Diploma Jun 2022

Certifications

PixieBrix Professional Certification

Business Analysis Foundations

Entrepreneurship Foundations

Skills

AI Training, Content Moderation, Attention to Detail, Written Communication Skills, Programming Languages, Development Tools, Visual Studio Code, Web Technologies, HTML, CSS, Microsoft Word, Grammar, Ai, Natural Language Processing (NLP), OpenAI, Prioritization, Adaptability, Microsoft Office Suite, Excel, Photography, Freelance Ghostwriter, Project Management, Salesforce, Zendesk, Zoom, Slack, Artificial Intelligence, Machine Learning, Prompt Engineering

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