Support Specialist Administrative Coordinator

PROFESSIONAL SUMMARY

Experienced Administration Professional and Office Management, experienced with optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross- functional teams in ensuring operational and service excellence. Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.

EXPERIENCE

ADMINISTRATIVE COORDINATOR — BARNETT LIMITED

MONTEGO BAY, October 2021 - Present

• Act as the office’s source of insight and awareness, delivering information, addressing inquiries, and fulfilling requests.

• Application for GCT exemption certificate for the suppliers of the company - Tax Administration Jamaica.

• Application for the Tax Compliance certificate for the company.

• Ensure the company vehicles is current with its fitness, registration, carrier's license, and insurance.

• Ensure optimal use of office equipment, supplies, and inventories through preventive maintenance

• Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, and office layout

• Coordinate internal and external resources to expedite workflow

• Oversee and achieve organizational goals while upholding best practice

• Provide front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment

• Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes

• Plan, organize, and schedule company meetings in the office, off-site, and via videoconference

• Maintain the filing system, contact database, employee list, and inventory

• Provide clerical and administrative support to Human Resources executives

• Compile and update employee records (hard and soft copies)

• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)

• Maintain the departmental email account, responding to employee questions and complaints in a timely and professional manner

• Track employee attendance, PTO, and leaves, and assist with payroll processing and documentation. Phone 876-***-****

Email *************@*****.***

Address MONTEGO BAY, ST. JAMES 00000

ADMINISTRATIVE ASSISTANT/HUMAN RESOURCES ASSISTANT — PALLADIUM TRAVEL CLUB (IVC) MONTEGO BAY, February 2020 - October 2021

• Produce and distribute correspondence memos, letters, faxes, and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Order office supplies

• Submit and reconcile expense reports

• Provide information by answering questions and requests

• Prepare and monitor invoices

• Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities

• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.

• Maintain computer and manual filing systems

• Handle sensitive information in a confidential manner

• Coordinate office procedures

• Reply to email, telephone, or face-to-face enquiries

• Develop and update administrative systems to make them more efficient

• Receive, sort, and distribute the mail

• Oversee and supervise the work of junior staff

• Maintain up-to-date employee holiday records

• Maintain both hard and digital copies of employees' records

• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates, etc.) in both paper and the database and ensure all employment requirements are met

• Assist in ad-hoc HR projects, like collection of employee feedback

• Support other functions as assigned.

FRONT OFFICE COORDINATOR, TELEPHONE OPERATOR AND RESERVATIONS — HOLIDAY INN HOTEL MONTEGO BAY, October 2018 - January 2020

• Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service

• Handled incoming and outgoing calls according to standard operating procedures

• Took messages from callers and accurately relayed details to the intended staff

• Operated telephone switchboard to provide information, take messages, and forward calls

• Completed connections between callers, departments, and professionals

• Reported telephone line issues and outages for prompt repairs

• Updated personnel directory to keep telephone extensions and employee information current

• Collaborating and communicating with other internal departments to ensure guest satisfaction

• Complying with company procedures and safety policies

• Performing duties on daily checklist.

EYEWEAR DISPENSING ASSOCIATE — EYELAND EYEWEAR LIMITED MONTEGO BAY, September 2017 - June 2018

• Executed multiple projects simultaneously, coordinating and prioritizing tasks

• Placed prices and descriptive signage to enhance displays and promote items

• Design, measure, fit, and adapt lenses and frames for clients according to written optical prescription or specification

• Assist clients with inserting, removing, and caring for contact lenses

• Assist clients with selecting frames

• Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription

• Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames

• Adjust frame and lens position to fit client

• May shape or reshape frames.

MEDIA AGENT/CUSTOMER SERVICE — ADS GLOBAL

MONTEGO BAY, April 2017 - June 2017

• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints

• Managed high-volume of inbound and outbound customer calls

• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor

• Answering calls to clients to learn about and address their needs, complaints, or other issues with products or services

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

• Building lasting relationships with clients and other call center team members based on trust and reliability

• Utilizing software, databases, scripts, and tools appropriately

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

• Taking part in training and other learning opportunities to expand knowledge of company and position. FRONT DESK AGENT/RESERVATIONIST/TELEPHONE OPERATOR — ALTAMONT WEST HOTEL MONTEGO BAY, February 2015 - April 2017

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

• Process invoices, post checks to vendors, and distribute employee checks

• Respond to guest complaints, requests, and emergencies

• Reconcile all accounts in a timely manner

• Verify that all EOD work has been performed by other departments

• Schedule guest wake-up calls and reservations for the following day

• Respond to guest inquiries, concerns, and complaints as needed. EDUCATION

— UK LEVEL 5 HIGHER NATIONAL DEGREE IN BUSINESS ADMINISTRATION WITH SPECIALIZATION IN TRAVEL AND TOURISM, HOSPITALITY SERVICES AND DESTINATION MANAGEMENT, TOUR OPERATION AND AIRLINE IN- FLIGHT STUDIES (Colbourne College Jamaica and awarded by Pearson Edexcel (of Pearson College, London). Aug 2015

— Diploma in Business Studies

(Colbourne College)

— Certificate Human Resource

Management (University of Cambridge)

— Certificate Principles of Marketing

(University of Cambridge)

— Certificate in Business

Communication

(University of Cambridge)

Green Island High School

Aug 2009

— Caribbean Examination Council

• English Language

• Integrated Science

• Social Studies

• Human and Social Biology

• Food and Nutrition

• Physical Education

SKILLS

• Generating Reports

• Work Planning and Organization

• Personnel Documentation Verification

• Microsoft Office

• Problem-Solving

• Relationship Building

• Planning and Organization

• Staff Development

• Data Entry

• Employee Counseling and Support

• Office Administration

• Critical Thinking

• Verbal and Written Communication

• Employee Data Record Keeping

• Time Management

• New Employee Orientation

• Word Processing

• Administrative Skills

• Office Organization

• Writing and Editing

• Organization and Prioritization

• Inventory Management

REFERENCES

References available upon request

Contact this candidate