Patient Care Medical Assistant
Resume:
PROFESSIONAL SUMMARY
Certified Medical Assistant (CMA) with recent national certification and 6
years of hospital experience as a Certified Nursing Assistant (CNA). Skilled in patient care, vital signs monitoring, patient intake, and assisting providers with examinations and procedures. Experienced in medical record documentation, Electronic Health Records (EHR), scheduling, and ensuring HIPAA compliance. Strong background in collaborating with physicians, nurses, and interdisciplinary teams to deliver compassionate, patient-centered care. Recognized for reliability, adaptability, and the ability to thrive in fast-paced clinical environments. Eager to leverage CNA expertise and CMA training to contribute to high-quality patient care and efficient healthcare operations. WORK HISTORY
Caregiver, 05/2025 to Current
Senior Helpers - Houston, TX
SERVICE EXPERIENCE REPRESENTATIVE, 08/2024 to 12/2024 Nordstrom Rack - Houston, TX
Mail Handler, 05/2022 to 02/2024
Swyft Filings - Houston, TX
• Labeled, weighed and processed mail and packages for efficient distribution.
CONTACT
Address: Houston, TX 77042
Phone: 832-***-****
Email: **************@*****.***
WWW: Bold Profile
SKILLS
SHANNAH GERTSON
Assisted clients with activities of daily living, promoting independence and quality of life.
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Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
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Built strong relationships with clients to deliver emotional support and companionship.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Assisted customers with returns, refunds and resolving transaction issues.
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Prepared digital files, physical documents and work requests in compliance with company guidelines.
•Transmitted documents, organized revisions and tracked changes.
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• Proofread filenames, titles and submittal details to streamline
• Respectful and compassionate
• Time management
• Dependable and responsible
• Multitasking and organization
• Medical terminology knowledge
• Customer service
• Patient scheduling
• Vital sign monitoring
• Medical record-keeping
• Team collaboration
• HIPAA compliance
• Medical office administration
• EMR / EHR
ASSISTANT MANAGER, 11/2020 to 03/2022
Dollar Tree - Houston, TX
PATIENT CARE TECHNICIAN, 09/2011 to 02/2018
Harris Health System-LBJ Hospital - Houston, TX
EDUCATION
Certificate, Personal Development, 09/2025
Good Works Collective - Houston, TX
6-week Personal Development class focuses on identity development, soft skills, conflict resolution and resume and interview preparation. Certificate, Certified Medical Assistant, 09/2025
U.S. Career Institute - Fort Collins, CO
High School Diploma, 05/1995
Elkins High School - Missouri City, TX
CERTIFICATIONS
submittal and avoid
rejection.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
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Enhanced patient satisfaction by providing compassionate and attentive care.
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Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
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• Maintained current and accurate medical records for patients.
• Dean's List July 2025
• CCMA - Certified Clinical Medical Assistant
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