Customer Service Support Services

Lynda Ukemenam - **** E. Starlight Way, #***, Scottsdale, AZ 85250

Phone - 480-***-****

Email: ***.**.******@*****.***/*********@*****.***

Senior Doctoral Researcher/Grand Canyon University 2016 to 2025 Address: 3300 West Camelback Rd, Phoenix AZ 85018: Phone: 855- 761-5181

Researched and wrote RES-811 Introduction to Advanced Graduate Studies and Scholarship

Successfully wrote & revised academic charter school/university regulations that meet guidelines

Successfully planned, managed & coordinated district and state public school meetings

Conducted, wrote, and researched RES-885 & Developed the Research Proposal

Planned & strategized navigation of complex district guidelines for advancement

Successfully reached deadlines and milestones for effective student-centered learning

Successfully pinpointed & resolved the gaps in curriculum documentation tailored for success

Student Customer Service & Tutoring, Pima Community College, Tucson, Arizona 2017 to 2019 Address: 1255 Stone Avenue, Tucson Arizona 857019.

Correctly answered phones and provided student support services

Successfully provided answers to student inquiries about educational services & policies

Successfully resolved issues, addressed stakeholders’ complaints & provided services

Provided support by assisting with technical services, guided clients and students with college products, services and provided problem-solving guides

Successfully built great communications and good relationships with stakeholders, students and customers

Maintained accurate records through good rapport, moral support & effective communication

Successfully tutored students in essay and composition writing

Created writing assignments, successfully edited creative narratives for students’ success

Successfully supervised ACE students for their bridge to college advancement

Taught essays via brain storming, idea development, & created thesis statements

Successfully taught students supportive argumentative thesis & analyzed essays for conclusions

Proofread essays, edited drafts & taught students how to present their final official papers

Student Customer Service & Adjunct Teaching, South Mountain Community College 2015 – 2016 Address: 7050 S. 24th St. Phoenix, Arizona 85042

Correctly answered phones and provided student support services

Successfully provided answers to student inquiries about educational services & policies

Successfully resolved issues, addressed stakeholders’ complaints & provided services

Provided support by assisting with technical services, guided clients and students with college products, services and provided problem-solving guides

Successfully built great communications and good relationships with stakeholders, students and customers

Maintained accurate records through good rapport, moral support & effective communication

Successfully tutored students in essay and composition writing

Successfully worked as a Teacher Assistant under Prof. Toni Eubanks for Creative Writing 150

Recruited students for the National Day of Writing, edited, proof-read & analyzed content essays

Created writing assignments, successfully edited creative narratives for students’ success

Successfully supervised ACE students for their bridge to college advancement

Taught students essay via brain storming, idea development, & created thesis statements

Successfully taught students supportive argumentative thesis & analyzed essays for conclusions

Proofread essays, edited drafts & taught students how to present their final official papers

Student Customer Service & English Tutor, Mesa Community College 2014 – 2015 Address: 1870 South Dobson, Mesa Arizona 85202

Correctly answered phones and provided student support services

Successfully provided answers to student inquiries about educational services & policies

Successfully resolved issues, addressed stakeholders’ complaints & provided services

Provided support by assisting with technical services, guided clients and students with college products, services and provided problem-solving guides

Successfully built great communications and good relationships with stakeholders, students and customers

Maintained accurate records through good rapport, moral support & effective communication

Successfully tutored students in essay and composition writing

Successfully tutored college students in English Composition essays, Eng. 101

Successfully prepped high school students for enrollment into English courses at college

Successfully supervised ACE students for their bridge to college advancement

Taught essays via brain storming, idea development, & created thesis statements

Successfully taught students supportive argumentative thesis & analyzed essays for conclusions

Proofread essays, edited drafts & taught students how to present their final official papers

Education

Doctoral Education in Organizational Leadership in Education -2016 to 2025

Northern Arizona University, College of Education, Flagstaff, Arizona

Masters in Educational Leadership - 2013 - 2016

Bachelor of Arts in English Language Literature Minor in African American Studies 2009- 2013

Arizona State University, Tempe – College of Liberal Arts & Sciences

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