Results-driven Sales Supervisor with a proven track record of driving sales growth, leading high-performing teams, and delivering exceptional customer service. Skilled in product knowledge, inventory management, and team leadership, with a strong ability to motivate and develop team members to achieve sales targets and exceed customer expectations. OBJECTIVE

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. PERSONAL DETAILS

Nationality : South African

Gender : Female

Home Language : IsiXhosa

Other Language(s) : English & IsiZulu

EDUCATION

Fisantekraal Centre for Development

Certificate, Job Rreadiness

Cape Skills Develepment Center

Homes based care

False Bay College

Office Administration Level 2

Kwamfundo Secondary School Khayelitsha

Grade 11

EXPERIENCE

EPWP Salt River - CBD

Supervisor

Project Planning and Coordination:Develop work plans and schedules for projects, Cleaning and Minor, Recreation and Public toilets.Coordinate with other supervisors, managers, and stakeholders to ensure effective implementation.Plan and oversee the allocation of resources, including labour, equipment, and materials. Supervision of Work Crews:Supervise and provide direction to work crews.Ensure that work is performed efficiently, safely, and according to project specifications.Monitor and enforce compliance with health and safety regulations.

Training and Development:Train new workers on job tasks, safety procedures, and quality standards.Provide ongoing coaching and support to workers to improve their skills and performance. Quality Control:Conduct regular inspections to ensure that work meets quality standards and specifications.Identify and address any issues or deficiencies in workmanship.Implement corrective actions as necessary.

Community Engagement:Engage with the local community to build support for the project.Address any concerns or complaints from community members.Foster positive relationships with community leaders and stakeholders.

Health and Safety:Ensure compliance with health and safety regulations.Conduct safety meetings and training sessions.Take appropriate action to address any safety hazards or violations. Budget Management:Assist with budget development and management.Monitor project expenditures and identify opportunities for cost savings.Ensure that resources are used efficiently and effectively. Communication:Maintain regular communication with project managers, other supervisors, and work crews. Communicate project goals, expectations, and changes effectively.Address any concerns or issues raised by team members in a timely and professional manner.

Problem Solving:dentify and resolve issues that arise during project implementation.Anticipate potential challenges and develop contingency plans.Seek input from team members and stakeholders to find the best solutions.

Documentation:Keep detailed records of project activities, including daily logs, progress reports, and incident reports.Ensure that all required documentation is completed accurately and on time. Evaluation and Feedback:Conduct performance evaluations for team members.Provide constructive feedback and coaching to improve individual and team performance.Recognize and reward outstanding performance. 2021 - 2022

Sep 2021 -

Oct 2021

Akermans

Sales Assistant

•Assisted customers with purchases, answering questions, and providing product information

•Processed transactions, handled cash, and operated point-of-sale systems

•Maintained accurate records of sales, inventory, and customer interactions

•Demonstrated products, showcased features, and promoted sales

•Identified opportunities to upsell or cross-sell products

•Provided excellent customer service, responding to queries and resolving issues

•Built strong relationships with customers, understanding their needs and preferences

•Offered personalized recommendations and solutions to customers Stikland Hosiptal

Carer

•Patient Care: Providing assistance with daily living activities, such as bathing, dressing, and grooming

•Medication Management: Organizing, administering, and monitoring medications to ensure correct dosages and timing

•Basic First Aid: Knowledge of essential emergency procedures, including wound care and bleeding control

•Mobility Assistance: Supporting clients with physical movement and transfers

•Nutritional Planning: Organizing meals and snacks to meet dietary needs and preferences

•Record Keeping: Documenting care activities and client progress

•CPR Certification: Certified in cardiopulmonary resuscitation for emergencies

•Hygiene Assistance: Providing support with personal hygiene tasks

•Household Management: Maintaining a clean and safe living environment SKILLS

Microsoft Office (Ms Word, Ms PowerPoint,Ms Excel, Ms Outlook) Verbal Communication: Communicating effectively through face-to-face interactions, meetings, and presentations. Interpersonal Skills:Building and maintaining relationships with colleagues, customers, and stakeholders. Customer Service Skills:Providing excellent service to customers, responding to their needs and concerns. PERSONAL SKILLS

Able to work under pressure: You can handle stressful situations, meet deadlines, and perform well in fast-paced environments. Ability to work independently: You can take initiative, work with minimal supervision, and manage your tasks effectively Easily adapt to the environment: You're flexible and can adjust to new situations, teams, or work settings. Problem-solving: You can analyze problems, identify solutions, and implement effective fixes. Teamwork: You can collaborate with others, contribute to team goals, and build strong working relationships. REFERENCE

Manger:Somila Magqaza - EPWP

EPWP Team Leader (Supervisor)

City of Cape Town (Recreation and Parks)

079-***-**** / 021-***-****

Phumeza Mfuku - Akermans

Team Leader

073-***-****

Liso Mhloli - Arkermans

Supervisor

068-***-****

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