Customer Service Order Entry
Resume:
Michelle Cox
Saint Charles, MO, **301
**************@*****.***
Seeking a position in which communication and problem-solving skills are key to serving the future development of new clientele and retention of those currently served, ultimately strengthening customer-client relationships, and building upon the existing cultural foundation.
EXPERIENCE
SEPTEMBER 21/2021 - PRESENT
CUSTOMER SERVICE/ACCOUNT MANAGEMENT & COORDINATOR
Brook & whittle, 11880 borman drive, saint louis, mo. 63146
• Responsible for liaison functions between customers and internal personnel.
• Order entry upon receipt of customer purchase order and providing administration for customers to ensure timely accurate processing of data.
• Provide some sales service functions to encourage and maintain customer relations through all daily operations.
• Utilize other means of communication outside of email to connect with the customer, such as teams, text messaging, skype, chat, zoom, and picking up the phone to make a call.
• Maintain and build relationships by personally visiting with the customer face to face.
• Sustaining communications in relation to customer demand and production needs.
• Work together with production to best meet customer needs, establish delivery dates for orders, communicate production and delivery dates to the customer.
• Coordinate and work closely with all applicable internal and external departments during development and inception of new products according to the customers specifications.
• Submit quote requests and populate pricing for new and existing part numbers.
• Complete stewardship of customer orders by reviewing submitted purchase orders, maintaining accuracy in order entry, ensuring quotes, and standing pricing are correct.
• Create and file sales orders for end of month invoicing by the accounting department.
• Manage the customer’s requirements to service annual order agreements.
• Compose and maintain weekly open order reports, daily shipping reports, and annual order volume reports.
• Expedient resolution to customer concerns and inquiries regarding delayed shipments, order inaccuracies, time constraints, lost or damaged goods, and all other interests regarding present open orders and recently shipped orders.
• If you are looking for an individual who can professionally deliver a sugar-coated disappointing blow while blaming the out-of-control weather, Covid, a machine malfunction, flooding on the east coast, or mud slides in Uganda, then I am the individual for you.
DECEMBER 14/2009 – SEPTEMBER 21/2021
CUSTOMER SERVICE ACCOUNT SPECIALIST/PROJECT MANAGEMENT
ccl label heathcare, 208 Spring Dr., St. Charles Missouri 63301
• Responsible for liaison functions between customers and internal personnel.
• Receive calls for orders and generates all paperwork to produce an order.
• Respond quickly to customer needs and questions.
• Provide administration for customers to ensure timely and accurate processing of data.
• Expedite solutions and reviews with customers and supervisors.
• Provide sales service functions and encourage customer service relations.
• Obtain all requirements for design/layout from sales or customer.
• Coordinate work with customers, sales reps, and various departments.
• Maintain customer files.
• Maintain and build relationships through service provided by telephone, email, and personal interactions with customers.
• Work in partnership with the CCL Sales Team and Manufacturing Departments to meet customer project launch and manufacturing timelines.
• Complete stewardship of orders from review of purchase orders placed by customers, quotes, and order entry.
• Work together with production to best meet customer needs, establish delivery dates for orders and communicate dates to the customer.
• Receive art for label orders and initiate it into the technical and art department.
• Manage customer furnished documents, technical agreements, artwork layouts, specifications, mockups, approved proofs, CAD’s, third-party vendor information and documentation.
• Proof multilingual customer artwork, confirm technical aspects of proofs, and review other documents that have been received by the customer in comparison to our created final layout and that will be sent back to the customer for proof approval.
• Respond to customer requests for reports on a variety of subjects, typically job status reports, creating and maintaining such reports from CCL’s Manufacturing Information System (MIS).
*** Prior to Customer Service I worked in the Quality Control department for several years and on the production floor in the Bindery and Inspection departments prior to quality control.
EDUCATION
HIGH SCHOOL DIPLOMA CLASS OF 1993
COLLEGE JANUARY 2005-2007
ASSOCIATE OF ARTS IN BUSINESS, university of phoenix
GPA 3.33 ~ Example of Course Studies Include:
Supervision and Leadership (A) Human Resource Management (B+)
Effective Persuasive Writing (A-) Management of Information Systems (B-)
Utilizing Information in College Writing (A-) International Business (B)
Critical Thinking (A+) Introduction to Behavioral Science (B)
Cultural Diversity (A) Written Communication (B)
Organizational Theory and Behavior (B)
SKILLS
Excellent communication skills both verbal and written
Strong problem-solving and critical thinking skills
Amazing sense of humor and ability to find a positive in an otherwise negative situation
Ability to multitask in a fast-paced environment
Experience with different order entry systems and various Microsoft applications
Ability to adapt and learn quickly
ACTIVITIES
I enjoy coordinating and participating in charitable events for our veteran and active service members, their families, being an advocate for children who are sick, orphaned, fostered, and for any individuals in need of assistance.
I am a member of AMVETS Post 180 Ladies Auxiliary, voted and sworn in as current treasurer and former parliamentarian/judge advocate.
REFERENCES
Happy to provide upon request
A SHORT STORY
In April of 2020, my husband and I purchased a property in Rural Missouri, with two buildings that reside on a little under 3 acres, one building being a 100-year-old “tiny little” church and the other a metal outbuilding (roughly 1500 sqf).
My husband and myself worked diligently to get the church cleaned up and presentable for reason of extending the use to our AmVets Post 180, in which we are both members, to hold their monthly meetings since they had been a paper post without brick and mortar since inception of the charter, along with use of the property grounds to host their charitable events, essentially a place to finally call home (my husband is a Veteran, my role is that of support) now with a meeting hall that could be rented out for small parties and events to help raise funds for the cause.
My husband and I then focused our attention and resources on turning the metal outbuilding into a bar and grill (the AmVets clubroom), working diligently late into the evenings, after working our daily fulltime jobs, weekends, holidays, and vacation days (including our honeymoon), along the way we decided to take all of the steps needed to be open to the public rather than a private club, which included meetings with the planning and zoning board to obtain a conditional use permit (since we were zoned agricultural and residential), alcohol, tobacco, and fire arms commission.
The day had finally arrived, with everything in place we were two weeks from a not so well planned “Soft Opening”, of course we need to test all of the equipment, roll out a small menu, and see what the customer demand was going to be in this small rural town before our better thought out and well planned grand opening, in which was set for late spring, early summer of 2022, when we received the devastating phone call that our building was engulfed in flames.
It was a very surreal and humbling moment for the both of us, not only the long hours and hard work invested, along with the monetary investment we had both contributed, our AmVets had just lost their clubroom they would come to depend on to aid in their charitable events to raise funds for fellow Veterans in need, not without mentioning a loss to the three subordinate groups in their raising of funds for charity and hosting fundraising events.
The story, however; we told ourselves, cannot carry on as a story of sadness and loss, NO we would not have that, but instead a testament to our belief in Source/Universe/Almighty, to whatever one’s personal designation for the power(s) that be…….whether it’s (a) dark under/over lord(s), nothingness, wizards, aliens, or small gnomes who inhabit tiny mushrooms, inside of dew drops, suspended on a thousand blades of grass, in the middle of a giant field residing in an alternate universe, a testament to our faith that everything will work out as planned!
The insurance company, sadly and unfortunately, was of zero help which makes our story an even greater testament to overcoming adversity, devastation, trials, and tribulations that often accompany breathing.
My husband and I cannot help but to be grateful since it was not a total loss and the world itself has way bigger problems then our tiny burnt out, blip on the map, building.
We have vowed to rebuild, essentially starting from scratch this time with zero savings but with no more loss than our initial investment since we will again pay for everything out of pocket, a stronger drive, a bigger heart, even more humble, and with all intensive purposes to help as many people as possible, with my husband doing all the work himself yet again while I watch, cheer him on, be of assistance where I can, and letting him believe he came up with all of the design ideas on his own, although I must say I stained enough wooden planks, as therapeutic as it was after a long day at the office, I could start a whole new business from that experience alone considering I never stained anything more than my clothes with food dribble prior to this adventure.
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