Delivery Driver Customer Service
Resume:
Emari Thomas
Atlanta, GA *****
*************@*****.***
Professional Summary
With over five years of diverse experience across customer-focused roles—including financial inquiry support for firms like Goldman Sachs, healthcare advising, and my current role as an Amazon delivery driver—I have developed a strong foundation in communication, problem-solving, and customer care. I am now eager to grow with a company where I can continue developing my skills, take on new challenges, and contribute to a positive customer experience. I bring not only reliability and critical thinking, but also a passion for helping people and ensuring their needs are me Authorized to work in the US for any employer
Work Experience
Amazon Delivery Driver Associate
Impact Delivery Services-Alpharetta, GA
February 2024 to Present
• Delivered packages to customers' homes and businesses in a timely and efficient manner
• Maintained a high level of customer service by ensuring accurate and on-time deliveries
• Handled a large volume of packages daily, averaging XX deliveries per shift
• Utilized handheld devices to scan and track packages throughout the delivery process
• Followed established safety protocols to ensure personal safety as well as the safety of others on the road
• Organized returned items for proper disposal or return to inventory based on company guidelines
• Maintained cleanliness and organization of delivery vehicle, ensuring it was stocked with necessary supplies such as fuel, water, and cleaning materials Digital Service Representative
Genpact-Atlanta, GA
September 2022 to January 2024
Genpact is an subsidiary company, under Marcus by Goldman sachs. I took inbound calls from customers that had any questions about savings accounts. I process ACH transfers, withdraws, Wires, checks and Navigated though various of systems the company offered. In this work from home position, I constantly solve issues with customers that related to there online savings or Certificate of deposit accounts. Below, I have examples of my key involvements.
• Provided comprehensive financial planning and investment advice to clients, tailoring strategies to meet their individual goals and risk tolerance
• Built and maintained strong client relationships through regular communication, meetings, and reviews of financial plans
• Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner
• Managed a high volume of client accounts, ensuring accuracy and attention to detail in all interactions
• Developed strong relationships with clients through regular communication, building trust and loyalty
• Maintained up-to-date knowledge of products/services, industry trends, and company policies to provide accurate information to clients
• Resolved escalated customer complaints or concerns by investigating the issue thoroughly and providing appropriate solutions
• Implemented new strategies for improving overall customer experience based on feedback received from clients
• Participated in weekly team meetings to discuss challenges faced by clients; contributed ideas for resolution strategies
• Served as a point of contact between internal departments (e.g., billing department) and clients regarding any billing-related inquiries or discrepancies
• Developed and maintained comprehensive knowledge of industry regulations and compliance requirements to ensure adherence during client interactions
• Assisted clients with onboarding processes, providing guidance and support to ensure a smooth transition into using company products/services
Customer Service Representative Healthcare
Quantum 3 Media LLC-Atlanta, GA
April 2021 to February 2022
• Handling calls ranged from 70-80 calls a day.
• Talk with customers about Medicare advantage plans.
• Ask questions about Medicare to see if clients qualify for Medicare advantage.
• Transfer calls to licensed agents, once clients qualify for Medicare advantage.
• Provided direct patient care and support to individuals in a healthcare setting
• Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues, and ensuring a positive experience
• Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers
• Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
• Maintained detailed records of customer interactions using CRM software, ensuring accurate documentation for future reference
• Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships
Debt Collection Specialist
North Lake Financial-Atlanta, GA
February 2020 to April 2021
• Organizing and keeping track of customer’s outstanding debt accounts.
• Contacting debtors to learn more about their payment status.
• Negotiating payments and payment plans with customers.
• Successfully collected outstanding debts, consistently meeting or exceeding monthly collection targets
• Negotiated payment arrangements with delinquent customers, resulting in XX% increase in debt recovery rate
• Responded promptly to debtor inquiries and resolved disputes or discrepancies related to outstanding debts
• Assisted in the development of new policies and procedures aimed at improving overall efficiency of the collections department
• Managed high-volume inbound and outbound calls to effectively negotiate payment arrangements with debtors
• Maintained a professional and empathetic approach when dealing with distressed or difficult debtors Education
Associate of Arts in Graphic Design
Gordon State College-Barnesville, GA
August 2017 to December 2020
Skills
• Time management
• Communication skills
• Conflict resolution
• Critical thinking
• Creativity
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