Supply Chain Business Operations

FAISAL AHAMED

Operations and Supply Chain Management

********@*****.*** linkedin.com/in/faizalahamed006 Fremont, CA, USA +1-510-***-****

Innovative Business operations and Supply chain management professional with a proven track record in increased business efficiency through technology integration, process improvement, and strategic resource management. Skilled in leading cross-functional teams, leveraging data-driven insights, and fostering a culture of continuous improvement. Proficient in modern IT systems and operational frameworks that drive scalability and organizational success. Work Expertise

Operations and Systems Manager

SVAS Inc Restaurant – Fremont Apr 2019 - Aug 2024

• Collaborated with leadership to uphold high operational standards in restaurant management and to promote a. culture of ownership among employees while leading business operations.

• Partnered with suppliers to establish strategic benchmarks and develop comprehensive purchase requisitions for inventory, restaurant equipment, and staff amenities, all while prioritizing streamlined and efficient procurement processes

• Developed the restaurant's internal customer database and record management systems to facilitate accurate business documentation and support contract development.

• Identified and tracked key performance metrics, including food costs, labor expenses, and sales, to drive inform decision-making through business strategy.

• Integrate POS and CRM software progress with existing business systems increasing efficiency and cost management.

• The role and development programs train and mentor employees in critical areas to ensure a consistently exceptional customer experience

Supply Chain Coordinator

MAP Shipping and Logistics - Chennai, India Feb 2012 - Oct 2018

• Supported logistics team members in executing daily tasks to facilitate efficient workflow with a focused approach.

• Worked with the global logistics team to manage export and import correspondence files and document databases, ensuring excellence in global operation protocols were met.

• Optimized container space planning and utilization through strategic problem-solving, minimizing excess space and enhancing cost efficiency in materials handling.

• Managed end-to-end supply chain operations, resulting in a 15% reduction in transportation costs and a 20% improvement in on-time deliveries through effective program management. Sales and Service

Z Plus Systems - Chennai, India Jun 2008 - Jan 2012

• Installed, configured, maintained, and upgraded computer hardware and software, system networking (LAN, WAN) printers, and scanners to ensure optimal performance, demonstrating strong technical sales skills

• Delivered technical support and troubleshooting solutions to company personnel, enhancing productivity and system reliability.

• Oversaw invoicing processes, managed payment gateways, and maintained comprehensive file organization systems.

• Supported general administrative functions, contributing to efficient office operations and ensuring life cycle management.

• Partnered with the sales team to streamline workflows, improve operational efficiency, and elevate customer satisfaction through effective global teaming

Core Skills

Administrative Support, Customer Service, Organizational Skills, File Management, Technical Sales, Microsoft Office, HubSpot Database, Teamwork, Desktop Assembling and Hardware setup. Education

University Of Madras

Bachelor Of Business Administration Jun 2004 - May 2007

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