Customer Service Representative
Resume:
Crystal Burton
Oklahoma City, OK *****
***************@*****.***
Professional Summary
Interested in the positions of Customer service professional with strong ability to multitask, prioritize, and manage time effectively. interested in the positions of Customer Service Representative, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Dart Phone-Edmond, OK
March 2024 to April 2025
Answer inbound calls assisting customers with their cell phone accounts, billing and payments. Also assisted with technical support and approving the lifeline applications. Scanner
Amazon Warehouse-Oklahoma City, OK
April 2023 to March 2024
Scanned packages that were ready for delivery
Customer Service Representative
Consumer Cellular-Oklahoma City, OK
August 2022 to April 2023
Answered inbound calls assisting customers with account information, payments, adding lines, activations and troubleshooting.
Customer Service Representative
Walmart-Oklahoma City, OK
November 2021 to April 2022
Answer inbound calls assisting customers with account and order information. I also worked closely with the supervisors to assist with training and wherever I'm needed Processing Agent
Costco Wholesale-Oklahoma City, OK
February 2021 to October 2021
I answered inbound calls, and engaged in chats assisting the Costco members with membership, order, and delivery information. I was also cross trained for Costco Logistics and also selected to be a SME helping out the supervisors assist the other agents. Cashier/Customer Service
Walmart-Oklahoma City, OK
June 2017 to February 2021
Greet and assist customers with their purchases, refunds and exchanges. I also answered any questions that the customer may have and helped them solve any issues regarding their account, online orders or purchases.
Customer Service Manager
Andre's Beauty Supply-Oklahoma City, OK
June 2006 to April 2017
Supervised 10 employees, answer inbound calls, place outbound calls, assist customers with account information, data entry, order entry, ten key, performed general office duties and I also conducted training classes. I also was the Receptionist there for 6 years, and I also worked as an account manager handling customers accounts current and past due. I also assisted in collections, payroll, and offering a account settlement plan.
Patient Access Representative
Parkland Health & Hospital System-Dallas, TX
April 2004 to May 2006
I worked in admitting and emergency room greeting patients and collecting information pertaining to their medical history, payment information and insurance among other things. I answered any questions that the patient may have and performed other general administrative tasks. Customer Service Representative
AAAA Answering Service-Dallas, TX
February 2002 to March 2004
Answered the phone and took messages for multiple clients.
• Performed data entry for customer information, shipments and orders
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
Education
High school or equivalent in Culinary Arts
Career Technical Center-Oklahoma City, OK
December 2015 to February 2016
Skills
• Multi-line Phone Systems
• Office management
• Organizational skills
• Order entry
• Remote access software
• Leadership
• Microsoft Powerpoint
• Food Service
• Data Entry (10+ years)
• Food Preparation
• Microsoft Word (10+ years)
• Call center management
• Kitchen Experience
• Typing
• 10 key typing
• Basic math
• Cash handling
• Office Management
• Packaging
• Banking
• Clerical experience
• Cash register
• Time management
• Medical terminology
• Kitchen Management Experience
• Restaurant Experience
• Retail sales
• Payroll
• Kitchen management
• Multi-Line Phone System (10+ years)
• Warehouse experience
• Account management
• 10 key calculator
• Communication skills
• Phone etiquette
• Supervising Experience
• Culinary Experience
• Restaurant experience
• Customer service
• Computer skills
• POS
• Fraud prevention and detection
• Hotel experience
• Customer Service (10+ years)
• Cold calling
• Sales
• Shift management
• English
• Telecommunication
• Cashiering
• Kitchen experience
• Crew Member
• Front desk
• Human resources
• Order Entry
• Microsoft Word
• Windows
• Microsoft Excel
• Supervising experience
• Tax experience
• Microsoft Office
Certifications and Licenses
Driver's License
Life & Health Insurance License
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