Customer Service Sales Representative
Resume:
DOB: APR **, **** • **** SPRING VALLEY RD, DALLAS, USA, 75244 •
*************@*****.*** •469-***-**** • DL:49616287 SARAI ALVARADO
Customer Service Sales Representative
PROFESSIONAL SUMMARY
Detail-oriented and proactive individual with strong problem-solving abilities. Eager to assist customers and create positive interactions, while developing valuable skills in a customer service environment. Mastering product knowledge to help in assisting with sales, support, and strategies. Skilled in resolving customer inquiries, maintaining satisfaction, and promoting brand loyalty through clear communication and problem-solving. Managing high call volumes, navigating CRM systems, and collaborating with cross-functional teams to improve service processes. Known for my dedication, adaptability and commitment to turning customer challenges into solutions. EMPLOYMENT HISTORY
NEW ACCOUNTS/DEBT RELIEF- DEBTBLUE / Dallas, TX / Mar 2025- Present
● Open and maintain new client accounts, ensuring compliance with internal policies and regulatory standards
● Review and verify customer documentation for account setup and eligibility
● Educate clients on available debt relief options, including consolidation, settlement, and management plans
● Maintain accurate records of client interactions, account changes, and settlement agreements
● Monitor client progress and provide ongoing support throughout the debt relief process
● Collaborate with legal, compliance, and customer success teams to ensure smooth operations ENERGY SALES ADVISOR- MAJ Marketing Co. / Dallas, TX / Jan 2024- Feb 2025
● Client Prospecting, Identify potential customers through cold calling, networking, and referrals.
● Drive energy solutions sales through consultative approach, identify client needs, and develop tailored proposals to optimize energy consumption and costs
● Product Knowledge,Stay up-to-date on energy technologies, knowledgeable with industry trends, government incentives and solar technology advancements.
● Address objections and finalize contracts to meet revenue goals.
● Arranging solar installations for clients
● Generate leads by identifying potential customers through door-to-door canvassing. OPERATIONS SALES TEAM LEAD- DFW Chaser / Dallas, TX / Jan 2023 - Feb 2024
● Resolved customer complaints swiftly and professionally, ensuring high levels of guest satisfaction and repeat business
● Took and fulfilled guest orders with precision, enhancing overall dining experience
● Hired and trained staff leading to improved service quality, reduced onboarding time, and stronger team performance.
● Provided comprehensive venue and menu knowledge to guests, increasing upselling opportunities and customer engagement.
● Managed operations across multiple venues, overseeing inventory, and tracking sales records. COMPLIANCE AUDITOR- GOHEALTH / Dallas, TX -Remote / Aug 2021 - Dec 2023
● Scored insurance calls for compliance, enhancing agent performance.
● Identified compliance trends, communicated insights to management.
● Provided feedback, improving call quality and agent scores.
● Met call review quotas, maintained high accuracy rates.
● Supported team goals, contributing to company-wide achievements.
● Developed a comprehensive quality monitoring framework for insurance call evaluations, implementing systematic assessment protocols to enhance compliance standards. SKILLS
Time Management, Performance Improvement, Communication, Adaptability, Problem Solving, Time Optimization, Relationship Building, Coaching Skills, Presentation Skills, Conflict Resolution, Quality Monitoring, Detail Oriented, CRM software proficiency,Microsoft Excel, Microsoft Word, Product Knowledge, Empathy & emotional intelligence, Attention to detail EDUCATION
AUG 2014 - MAY 2017
Crockett High School - Crockett, TX
REFERENCES
Gabran- MAJ Marketing Co 945-***-****); Don Reyes-Los Ranchos 936-***-****); Isaiah Terrell- Tandy Leather Co 803-***-****); Miguel Hernandez- MAJ Co. 469-***-****). Angel Hernandez- MAJ Co.
LANGUAGES
English, Spanish
INTERNSHIPS
L. Howard Leather- LADDIE HOWARD Aug 2020 - Oct 2025- Columbia SC Assisted and worked on bags and small leather goods. Organized stationary areas. Performed talks like cutting patterns, stitching, gluing, quality checking, assisting with design development. Maintained inventory and ensured a smooth production workflow. Assisted with projects and maintained a clean and easy workflow environment. COURSES
TABC Aug 2024 - Aug 202*-********
FOOD HANDLERS Aug 2024 - Aug 2026 TX-FH-655621
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